Brother Business Color Laser Printer, HL-L8360CDW, Wireless Networking, Automatic Duplex Printing, Mobile Printing, Cloud printing, Amazon Dash Replenishment Enabled

Comment

After 6 months I still love this printer! My previous Brother printers were always reliable and so is this one. When I need it to print a certain way it just does it. Manual feed, easy. Envelopes, easy (with envelope levers down). Thick stock. Lots of paper capacity. Color reproduction is excellent! I was expecting only color documents but poor photo quality but NO...to my surprise this prints better than my 4-color photo optimized inkjet and I just got frustrated and tired of all the inkjet maintenance issues. Occasionally there are some minor color reproduction errors on some photos but I wont dock any marks because (1) I have a "printers eye" - so Im naturally picky...my parents owned a print shop, (2) color lasers are not intended as photo printers (3) It is very minor and much less than I anticipated as a color laser.

Show more

Comment

The printer comes with four standard toner cartridges that they are practically giving to you for free. The Super High-Yield color cartridges cost $173.48 per cartridge. The Super High-Yield Black cartridge costs $82.48. A full set would set you back $602.92. Third party cartridges are hundreds of dollars cheaper, but the build quality of the cartridges is worse and the quality of the toner is not very good. You risk damaging the printer or the toner can leak into the printer when using third party cartridges. You wont run out of toner for a couple years. The toner will outlive the printer most likely. Laser Printers use toner and Inkjet Printers use ink. Toner lasts much longer than ink. Make sure you maintain the printer and avoid paper jams as much as possible. You can order the printer with one paper tray or two paper trays. You can buy additional trays later, but they cost more individually. The paper trays are not for thick paper, glossy paper and envelopes, but the multipurpose tray is for thick paper, glossy paper and envelopes. It has an easy to use interface on the touch screen with access to a couple of applications. You can print from Google Drive and what not. This printer cant scan, copy or fax documents, it only prints. It has Ethernet and Wireless connectivity. I chose to connect it via Ethernet to the router because a direct connection will always be more reliable than a wireless connection. I dont know if the wireless connection is good, but I assume that it doesnt disconnect as much as the HP Photosmart 7520 I have. It doesnt support Gigabit speeds over a wireless network as it isnt 802.11ac ready and it cant connect to the 5 GHz band if your network broadcasts on the band. I am not able to install the utility on macOS 10.13.2, but Im able to install the utility on Windows 10. Drivers for the printer are great, but they dont offer any additional features that can be used for print jobs. I almost forgot to tell you that you can print from your iPhone or any modern mobile device. If your mobile device supports the NFC technology, then you can print without being on the same network as the printer, but you have to be near the printer. I have had no issues thus far. Its a business printer and Im using it for home and personal usage, so it should perform very well. This is my first color laser printer and thus far Im happy.

Show more

Comment

I purchased this printer based on my research and the fact that this printer is an PC Magazine 2017 Editors Choice Award winner. Brother printers have been very reliable at work and having one at home just made sense. I was originally going to get monochrome only, but my Epson Artisan 835 ink cartridges were not lasting very long, so I found this printer was color. I Also purchased a high capacity toner cartridge and now print black and white 90% of the time and color only when I need it. This is a heavy printer and build quality is very high. The output is superb. I printed pictures of a white board from a meeting and the pictures were crisp, clean, and clear and color was accurate. Printing is FAST! Setup was relatively simple, once you setup the wireless LAN connection to your router, installing the software is a breeze on your computer! The touch screen is superb and works very well. I highly recommend this printer. It is a good value for a color printer and I am very happy with the purchase.

Show more

Comment

I purchased this printer and installed it (not a simple task as it is quite heavy). After a few test prints, I noticed that my Microsoft Publisher documents had a "ghost" image on the backside (this only happens when printing duplex) which is a real concern as the majority of my printing will be for this type of documents. I contacted Amazon, and after some troubleshooting, they decided to replace the printer. I received a replacement printer and, surprise, the same issue reoccurred. I then spent over an hour via chat and phone with Brother support attempting to fix the issue. Mind you that my HP printer which is being replaced by this Brother has never had this issue. Same paper, same file document. Brother has escalated my issue and I should hear back from them today. I cant begin to imagine why this issue is happening or why it is so difficult to fix. I may need to go back to my 12-year-old HP Color Laserjet 2600n. Its slow but it prints well. Time will tell.

Show more

Comment

Works great in most respects. Very good print quality, quick printing. BUT - it has a lot of problems working over WiFi with both our iOS devices or windows devices. Sometimes we have to remove the printer from our airprint list, and refind. Sometimes we need to turn the printer off, unplug, and re-turn-on to make it visible again. One or the other of these is required every few days. (Funny note - bought a Belkin surge protector just to avoid having to unplug and replug repeatedly, and it doesnt work. Which is odd for a Belkin device.). Update: Spent an hour on the line with Brother technical support. Afterwards it was significantly better, but still not terribly reliable (often had to be unplugged to reset it) - but then, miraculously, several weeks later is started working completely reliably. I literally could not make it fail (I was trying to make it fail in order to troubleshoot it). Works perfectly with Airprint, with Windows 8 and 10.

Show more

Comment

It would be nice if it could print an envelope. You can follow the diagram on the little drop-down tray, and all it will ever tell you is "Paper Jam". Of course, if you take the envelope out, it will happily print on letter-size paper from the main tray. Ill see if tech support can help, but honestly, using the accessory tray shouldnt really require external help. Update: No, they couldnt. They showed me the panel to open & levers to flip on the back (so give yourself about another foot of counter space, minimum) to even get it to try. The machine will now print on envelopes, but it irons wrinkles into them so they look like a Shar-Pei has been hit by a steamroller. Tech support says that since it can print on regular paper, its not a warranty issue. This is a 24lb. #10 envelope (like for a resume). Im not rolling dimensional lumber through the thing. You can put it on its thickest setting and you still get this.

Show more

Comment

I was a bit uncertain about ordering this printer because of the very vocal minority complaining about Wi-Fi issues. I’m happy to report that no such problems exists for me, and I suspect user error. To assure success from the get go, here’s what I did: - Turn on printer, dismiss setup wizard - Find network settings and turn on WLAN - Show info, and jot down the MAC address of the WLAN interface - Configure DHCP on router to assign a fixed IP to the jotted down MAC - Connect to Wi-Fi from printer - Confirm fixed IP was assigned After above, I opened a browser and navigated to the fixed IP, which brings up the printer’s admin page (default password was initpass). I was delighted by the myriad of supported protocols, and configured AirPrint, Google Cloud, and IPP. All of my devices (Mac, iPhone, Android, Chromebook, and Windows) were a cinch to configure. I only installed software on the Windows machine - all the rest required no drivers. Not surprisingly, the Mac with AirPrint was the simplest. Printer itself is fantastic. Great quality prints and very fast. It warms up in seconds from sleep and prints quietly. Changing paper type, etc. is very easy. No regrets! Note: my wireless access point is in a closet about 20 feet from the printer. Two walls in between.

Show more

Comment

Great printer, terrible customer service unless maybe if you pay for it. I called Brother asking if I should remove the orange plastic bits around the ink cartridges. The text operator wanted to load software on my computer and had no idea what to do with the orange plastic bits. The second person told me to leave the orange plastic bits in place and asked to load software on my computer. The third person did not respond to my question about removing the orange plastic bits and wanted to load software on my computer. Finally the third person asked to transfer me to a technician, but there would be a one time charge. I said no. So I took the orange plastic bits out and the fault cleared. Installing the printer driver took no Brother software. I just open the MAC systems preferences "Printer and Scanner" page and selected the + sign to add a printer. The MAC software found the printer. It was easy from there.

Show more

Comment

Last Tiime I Buy A Brother Printer. When a toner cartridge is running low, the printer will let you know. If you have not bought the replacement cartridge in time, you are out of luck. You can not override the low toner cartridge messages anymore in Brother printers. Once the message is displaced the printer is USELESS. You can not printer a single page until you replace the cartridge with a NEW BROTHER certified toner cartridge. You cant even place a cartridge from another Brother printer of the same model in it to tide you over. Gone are the days of pressing a few buttons on the unit and getting 100s more printed pages until the text fades and you change the cartridge. No thank you, Brother. No more of my money will go to Brother Printers.

Show more

Comment

Does its job so far about - 1500 copies but it does burn through toner even at 600 dpi and set to "toner saver". All 3 starter colors say empty but quality of last prints were no different from the the first print . NO OVER-RIDE SETTING FOR "TONER OUT" MESSAGE. Brother tells you when you need to replace your cartridge regardless of the print quality you are getting. I was able to get hundreds of great copies out of my old HP after it said I was out so I dont trust manufacturers to give me an honest assessment of my toner supply. I thought Brother had a "Toner Continue Setting" - Not on this machine. Disappointing. Let me know if anyone found a way to extend their toner use past Brothers idea of empty. Support says, "no way".

Show more