City: US, Richfield
this is the second sony uhd player in the last month. the menu will not appear when turning on the player. Sony service help desk could not help. the player works fine playing directly with the Sony Tv but not with a Sony 4k audio receiver . A firmware update did not help. So be careful.
TL:DR: After suffering through two of these terrible players, I gave up and ordered a Panasonic UB820. The X800M2 seems to be a dream player on paper - relatively inexpensive, support for Dolby Vision, nice build quality. Unfortunately it is hobbled by completely unreliable playback behavior, even with the latest firmware installed. I suffered repeated and random (meaning not at the same spot on the disc) freezes whenever I played a BD-100 (100GB capacity UHD blu-ray) disc: The Dark Knight, Pacific Rim, and Mission Impossible: Fallout all exhibited freezes during playback that required a player reset. When this happened with my first X800M2 I figured I had a bad unit and returned it for a replacement. Then the second unit came and exhibited the exact same behavior. Its going back to Amazon next week. I am replacing it with a Panasonic UB820. The X800M2s sole reason for being is to serve as a dedicated playback device for 4K blu-rays. Given my experience it is absolutely not fit for purpose. Avoid at all costs.
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