City: US, Richfield
I am having the same problem others have reported. The player will not turn on using the remote or pushing the button on the unit. I have to unplug it from the wall and plug it back in to get it to turn on.
I have had this since the end of February 2017 and it constantly freezes, the tray wont open or close, the device doesnt shut off and the apps will play one day but not the next. This was a waste of my money and I wont be buying another Sony player. My friend bought the same model a few months before me and his did the same thing mine just started doing.What a waste. I have been a loyal Sony fan, but not anymore. Thanks for nothing, Sony.
Weve had this unit for about 6, almost 7 months. It was purchased to replace a damaged unit, also Sony. That unit went through a lot, but kept right on chugging. This one, however, has been problematic from the get-go. It really got bad after about 2 months, locking up and freezing completely, and the latest firmware update appears to have made it worse. Its not that it has problems with streaming (which it does) ... its that it frequently locks up on DVDs and Blu-ray disks, or even just its home screen. We often have to unplug it to get it to respond, and it may still take 2-3 tries before it responds to the remote. (And you cant even press "play" without the remote.) Its nice when it works, but it doesnt work nearly often enough.
Had to return mine, it started locking up and stopped playing some of my discs. Worked fine for a couple of weeks, now requires you to reboot just to get a movie to play. Not for me...
Ive had this just over one month (return window was 5/1 and today is the 5th). We havent used it much and tonight it wouldnt work. I heard it randomly turning on. I thought maybe a disc was inside so I thought to eject it. I tried pressing the eject on the device to no avail. I tried with the remote and still nothing. I checked for updates and the device just randomly shut off. Then turned on again and was frozen. A few minutes later an error code popped up. This device should not be having issues like this after a month. Emailed customer support and waiting for a reply.
This player played one time for us. The next time we tried to play it the player would not even eject to put the movie in. After we finally got it to eject. It would not play any type of movie. We just kept getting the error "Unable to play disc." Even when there wasnt a disc inserted the player thought one was in there. Really bummed because this appeared to be such a nice player the initial time we used it. Sending it back for a refund.
I have owned 2 Sony blu rays before I purchased this one. This is the worst blu ray I have ever owned. It takes several minutes to initialize every time you use it. Every 3rd or 4th time I turn the unit on, I get the following message "Connection status cannot be confirmed. A network error has occurred. Do you want to set the internet settings? YES or NO." I then have to go through the process of setting up the wifi on the blu ray. Then once I get it setup, it takes several more minutes to access the particular app I choose. I would not recommend it to anyone.
Let me start off by saying that I have been a video recording engineer for over 30 years. I am used to broadcast quality Sony products and Sony is a terrific company. I have purchased four of these Blu-ray players from Amazon over the years and each one has died completely with in a year and the last one died within four months. They all start off fine but over time the apps stopped working and the Wi-Fi begins to get worse, and then the unit totally stops working. I know others have given this unit good remarks because it does start off great at the beginning, but save yourself a huge headache and do not buy this unit or any others of a similar model. You will totally regret it! Sony still makes great HDTVs but their Blu-ray players are really bad at this point. Thank you. (Mark).
VERY slow piece of hardware. I try to go to Netflix when it starts up, and it says that its "looking for an internet connection." If I wait another 10-15 seconds, it then starts working. I have also found that it will freeze up while watching content on Amazon Prime Video. Last comment is about the lack of sound output options in the back. Why on earth did they put an analog audio out? Update: Turns out that the reason why it loads so slow, is because it is busy loading ADS. Thats right. It blocks you from using the device, until it finished showing your advertisements...
This is a piece of junk. Just after the 30 day return window, unit keeps going to black. And will not go back until I turn it off and on a few times. Maybe! And on the times I had a picture the smart tv keeps going back to home. Click on netflix pick a program back to home over and over. I didnt have it long enough to play a lot of discs. Into the garbage it goes along with my 130 bucks!
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