I was hesitant to buy anything by Sony. They use to provide very good mid-level consumer electronics. Now they are just resting on their name recognition. "Its a SONY!". While setting up the player I found that the supplied remote control was defective. Contacted Sony support. They suggested resetting the remote by removing the batteries and pressing each button twice. Miraculously it worked, but only for a short time. Called Sony support back. They said that I had to send the remote to Texas and that it would take 7 - 10 days, not including transit time. I would be without the use of my new BD player for at least 2 weeks. I asked if I could purchase a new remote and send the malfunctioning unit back for a refund, but that was against their policy. I just told them that it was easier to return the whole player for a refund and then buy one from a manufacturer who actually cared about customer service. Thank God for Amazons great return policy. No more Sony products for me.
Dalebert Vincent
1
It crashes a lot when Im watching YouTube TV. Its like clockwork. After about 4 or 5 videos, it locks up and I have to exit and go back into the application. After it does this about 3 or 4 times, it locks up and I have to turn off the power to shut it off and reboot it. Its also very slow to respond to the remote. It takes a while to boot up and then its slow. So for instance, when I hit the pause button, it can be 15 seconds before the video actually pauses. You have to be very patient and wait. Sometimes I wonder if it didnt get the signal but usually it did and I just have to wait patiently for it to respond. EDIT: As of about March 1st, YouTube videos are now completely broken. They play audio but display a blank screen. Ive connected with many other uses of this device and theyre all having the same problem. There appears to be a bug in the latest update to the software. Sony seems to remain unaware of this bug somehow. No response yet.
Amazonian
1
Pros: - Great image quality - Improved look to interface from previous Sony models (still not great) Cons: - Load times slower than my older Sony S570 - Remote is small and not very ergonomic - User interface is slow - Issues loading some discs (multiple tries required - same as an older Sony S570 Blu-ray player I own) - Noisy when in use - sometimes audible even over home theater system - Player feels cheap and flimsy - Failed in less than a year! Failing in less than a year is why I gave the BDP-S590 one star. I have an older Sony S570 Blu-Ray that started to make a terrible noise within a year (so loud as to be distracting over even high volume levels) but at least it kept working. The BDP-S590 was unable to load any disc in less than a year. Sony is sending a refurb S590 replacement but having experienced disc load issues on both the S570 and S590 Sony Blu-Ray players and a complete failure on the S590 means I will be looking for another company for my next blu-ray player. ********************************************************************************* Update 1: The first refurb S590 Sony sent as a replaced was DOA. After multiple calls Sony agreed to (at least!) pay shipping to take the dead refurb back but still waiting on second refurb replacement. Will post another update when receive second replacement unit. On a plus side for Sony I bought a 2013 LG only to return it as my old (noisy) Sony S570 had a noticeably better picture (color and sharpness) with less 3D crosstalk. (lg had some - Sony had none on same content). S590 picture (when it worked) was as good as the S570. *********************************************************************************
Barry A. Hudson
1
This is the fourth Sony product that I have bought in the last five years to fail miserably. My experience has been that they initially perform well and then they become bricked. Unusable and cannot be fixed for a reasonable sum. As a former big fan of Sony products, I now will buy nothing. from them. I bought the very expensive early monitors from them. A recent Sany TV failed shortly after warranty expiration. My first DVD player from Sony failed and that was an early high-end product. My Blu Ray players from Toshiba and LG perform very well and are as old and older than the Sony. Granted this was an inexpensive product but it received very little use in the bedroom, was electrically protected,and as such should not have failed. I wont try another Sony product.
Erin E. Hannon
1
This unit stopped working after only two years. It connects to the internet (netflix) but it doesnt play discs at all. The warranty is only 1 year, and because we are outside of that Sony is totally unable or unwilling to do anything for me. A blu ray player should work more than 2 years! They gave me numbers for local repair shops that dont repair blu-ray players, and the only solution they offered me was shipping it to one of their repair centers, however they couldnt even tell me how much it would cost! When I pressed them for an answer on that (because they kept saying "take it to a local repair shop" and I kept answering "they wont repair blu ray players!" they told me the estimate was $50. It costs $60 to get a pretty nice new Samsung blu ray player. I am really disappointed in Sonys product quality as well as their customer service and I wont go out of my way to buy Sony again.
E. A. Bustos
1
This item was off to a great start. The interface is the same as the PSP, so I was somewhat used to it. I used it for viewing blurays, which it did very well for the few that I viewed, as well as for Netflix and Amazon videos. I actually preferred to use this item for videos because my TiVo has me wait to download Amazon videos and the Netflix quality was much better. I used the WiFi feature of the player, and never had a problem with a lost connection or slow connection (cant say the same of my other streaming-capable items). However, about two months after I had the unit (which I used maybe once a week) it suddenly would not turn on. I unplugged it and plugged it back and it would then turn on. Gradually, I would have to unplug it more often before it would finally turn on. Now three months later and the thing wont turn on at all, no matter how many times I plug and unplug it. From what Ive read this is a known issue, and because I was out of return options with Amazon (and I stupidly did not buy a Square Trade warranty for this, thought it wouldnt matter much because Square Trade requires you to go through the product warranty first) I contacted Sony support via their website. The forms were easy to fill out and apparently it is a known defect because they sent me almost right away to the return item page. However, I am very upset that I have to pay for the shipping to their repair center! This is a manufacturing defect and I have to pay for their bad quality item. In the past I would always try to buy Sony items knowing their reputation, but apparently that reputation is no longer deserved. It may be just this one item that was a dud, but I dont think I will be purchasing from Sony again. I have a Samsung bluray player (not 3D) that is over two years old and is still working like new. Save yourself the trouble and buy another player with a better reputation if you can. UPDATE: I tracked the item that I sent to Sony for repair and found their website said they didnt receive it. When I tracked via the post office, it had been delivered on 1/14. I emailed them and was told that it would not update as having been received until a technician started working on it. On 1/18, I opened my front door and there was a large box sitting on my stoop. Inside was a refurbished unit that had been sent out on 1/15. They must have a stack of these waiting for the duds that are returned to them. So I hook that up and it turns on for about five seconds then dies. The same problem I had before. I tried it in various power strips and outlets around my house and the same thing happened. I tried Sonys "live chat" option; after telling the person that the unit wouldnt turn on he asked me what error the drive was giving me. That upset me a bit so I again said that it just wouldnt turn on. Then he tells me to "turn the unit ON." At that point I called him an idiot and disconnected the chat. I then called Sonys customer relations phone number, and spoke with someone who said they would do a replacement on the dud. Then, he tells me that I have to pay to ship it back to them again. At that point I almost started yelling at him that I was not going to pay another $20 to ship their second defective unit, and he kindly transferred me to the repair center, where the rep there emailed me a label to ship it back prepaid. Think carefully before buying from Sony and having to deal with their product support, its not worth it in the end. I took off another star for this ridiculous process that Sony has to repair their own lemons. Hopefully player #3 will work as advertised, though I dont have much hope of that.
Matthew W. Gudenius
1
Bought this item on June 28, 2012. It seemed flimsy and cheap right from the start, but at least it worked (although the wifi connection was spotty, and the boot up time is absurdly slow) A few months later, had major difficulties in which its color would not work after plugging my iPad into a (separate) HDMI on my Denon unit. This may or may not be the fault of the Sony blu-ray player, but it has occurred EVERY time an additional HDMI port is used -- the Sony stops working (nothing else does), and has problems displaying correct colors, etc. I had to factory reboot it at that time to get it to work (and Ive never plugged in a phone or tablet since, because it was such a pain) Now, just BARELY over 1 year later, the DVD/BD drive suddenly wont open; it just says "D ON" whenever the eject button is pressed. There is no logical reason why this would have suddenly happened. The only info I can find about this is, in the manual, it says if you see "D ON", "contact your local Sony dealer or authorized service center" Went to the Sony online support site and, conveniently enough, it is out of warranty; cost to repair or get a replacement? $103.52. This is almost as much as the cost of original purchase (and I dont understand why the price of this device has gone UP on Amazon over the past year. Arent electronics supposed to get cheaper with age?? This one certainly should have...) What a heap of garbage. I absolutely regret ever buying this thing. The only non-disc features I ever used on it anyway were Netflix, and occasionally Pandora...
Peter
1
I had SONY products going back to Trinitron TVs and Walkmans - but boy, they have changed! I bought this BR player with WiFi for DVD-BD playback and (importantly) for streaming Amazon Instant, Hulu and others. The units remote was already a pain to search titles etc., but I could make do. Easily the worst-designed remote Ive used in the last 10 years or so. I would have still given the player maybe 3 stars at that stage. A while ago ago, Sony "provided" a software update for the player, converting a mediocre machine into a unusable piece of junk. Ever since that update, the player freezes up for several minutes at a time after 6-8 key strokes/interactions on its remote, - try searching for a title with that "special" feature! Over the last ~ 10 weeks since this happened, I rebooted the unit (disconnected from power) umpteen times, and have looked for another update about once a week, hoping they would recognize and fix the damage the did. Result every time: "already updated". The player is now sitting in a box with assorted electronics junk - I wont even sell this on eBay or similar - Id be too ashamed if anybody bought it. If somebody with the same or similar experience wants to start a class-action lawsuit against Sony damaging their customers property by "updating" their software, let me know - Im game to join! One outcome of Sony obsoleting (damaging) my player: I bought a new phone recently, and this experience convinced me not to buy an Experia Z - good looking phone, nice specs, but its a SONY - so, how long before they "update" [brick] it for you? Probably right after the warranty expires! Buyer, beware and stay away from SONY products.
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