Sony BDP-S3700 Region Free Blu-ray Player, Multi region Smart Wifi 110-240 volts, 6FT HDMI cable & Dynastar Plug adapter bundle Package

This is the first product review I have ever written, which indicates how severely disappointed I am in this product, but more so, the seller. I purchased this product with an extended warranty back in November as a gift. Upon arrival, the shipment was missing a power chord adaptor and a remote. Although this was already an inconvenience, the seller offered to send an additional shipment with these missing items without charge. Once we received all the pieces about a week later, we attempted to connect the device to the TV. The device took several minutes to power on and had a few glitches throughout the set up. Despite these initial difficulties, we were able to get most of the apps to function on the device, such as YouTube, and Hulu. However, Netflix posed a huge issue. It would not load and every attempt we made caused the device to freeze, which forced us to power it down every time we selected Netflix. I contacted the seller as soon as I noticed this issue and the seller responded almost immediately asking what firmware version was installed. Although I am not familar with what this is or what relevance that has to the issue, I looked up the necessary information and relayed it to the seller. I did not received a response. After two days, I sent a follow-up email requesting assistance with the issue and advise on how to proceed, to which I received an immediate reply to contact the warranty company. I thought this was ridiculous, since I had just purchased this item the month prior and it was faulty from the start, but I filed a claim with the warranty company any way. Unfortunately, I was not able to file a claim right away, so while I waited for their response, I sent the seller an email to advise how dissatisfied I was with their lack of assistance. In immediate response to this, the seller said I could mail the product (at my own cost) to their Illinois office and they would diagnose the issue and send a replacement. Although I appreciated the response, it did not seem fair that I would have to pay additional shipping to mail this troublesome product back. In the meanwhile, the warranty company responded to me. They acknowledged my claim but advised me to contact the seller, since the product should still be covered under the manufacturer warranty. I relayed this message to the seller and asked how we could resolve the issue without further costs incurred by their customer, but they did not offer a solution. We finally decided to return the product all together, since it did not seem worth the headache to get a replacement . I am extremely disappointed in the lack of response from the seller and the costs they were willing to have their customers continually incur for a product that is one of the highest priced products on Amazon but subpar in quality.

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After a year or so of using it, this device went dead: the power switch wouldnt work via the units switch or a remote control; and the TV stopped recognize the HDMI input, though I saw a "Blu-ray" screen frozen up on the TV. Before this happened, the Wi-Fi signal strength decreased to below 40% from 90%, at which point I was beginning to be skeptical about the stability of the device. (The Wi-Fi signal problem may not be related to the device freezing up). I dont have time nor energy to research on the HDMI problem I have: so, the unit is a trash now. When I first started to use it, I thought it was a nice little player; 4 1/2 star-rating was irresistible as well. Sigh.

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This player is hard to get up and going. I have had it for a couple of days and it freezes up during the playing of my Amazon movies. It really is annoying to need to leave the program and go back into it to restart the movie. It plays all the videos badly, freezing up and buffering which Ive never experienced because I have high speed internet service. When I cycle through the programs it is extremely, annoyingly slow and cumbersome. I am having to press the buttons several times per selection to get the selection option to move to the next choice. I am really very unhappy with this one and am going to send it back and get a different player today.

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Paid $160 for the region free feature. Had a Region B Blue Ray. Instructions are in separate paper and in big bold print they carefully explain how to switch to the desired region. To switch: 1) turn player OFF 2) hit button corresponding to desired region (BLUE for Region B) 3) Player will power on in new region. This did not work. Tried everything I could think of. When player was off and I pressed BLUE. Nothing happened. Same thing for all the other regions. The normal manual explained that there is a sticker on bottom of player that lists which region it could play "ALL" for all. mine was set to "A". Now, maybe thats normal and the other instructions were how to get around that. BUT, there was a big old white sticker on the outside of the box that said, "REGION FREE", and a great 1 page on how to switch between regions. So... Returning immediately.

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I was very excited when I received this. I liked that it was Region-Free, because there are some movies that I want to purchase that dont work in Region 1. I immediately set it up, check how it played, and then tried to update the firmware. Since its a wired network connection, I tried to update the firmware using the network... Well, I kept getting the error "Connection status cannot be confirmed. Cannot communicate with server. Please try again later." So, I contacted Sony support. Spent an hour talking with them and doing all the troubleshooting procedures they had me do. Finally, at the end, he said that was all the troubleshooting they could do, that it needed to be sent in for warranty service. Ive only had the unit 2 hours, and it already needs warranty service???? I dont think so. Im returning it, and looking for a different DVD player. Maybe one that doesnt connect to the internet at all.

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Having an extensive library of regular DVDs, conversion to the Blu-ray format would not only be financially prohibitive, but actually impossible as several titles have simply not been issued in that format. Thus, the Sony BDP-S6700 player seemed to be an ideal choice as I ventured for the first time into the Blu-ray universe and purchased my first Blu-ray disc set. The S6700 performs superbly when I play the Blu-ray disc. However, when I use it to view a regular DVD with a 4:3 picture ( a classic TV program, for example ), the S6700 suppresses the "normal" option from the "wide mode" setting on my television; it forces the TV into the "full" option which stretches, and distorts, the 4:3 picture in order to fill the 16:9 format of the television screen. My television being also from Sony, I did not expect compatibility issues on that front. When I use my old, regular DVD player for those classic DVDs ( with 4:3 picture ), the "normal" option is available and everything is fine. I actually suspect that the disappearance of the "normal" option might be linked to the HDMI connection; my old DVD player has a 3-cable connection to the TV ( RCA plugs: composite video -yellow- and stereo audio -red and white- ). Since the HDMI connection is the only one provided on the S6700, the problem with playing classic DVDs on it remains unresolved. To make it absolutely clear, let me add that my only Blu-ray disc set is of a classic TV show with a 4:3 picture; the S6700 causes the TVs "wide mode" setting to default to "full", and yet, the picture comes out perfectly with a 4:3 ratio! ( without stretching or distortion ). The problem is when I play a regular DVD with a 4:3 picture on the S6700. I could add a minor quibble with the "Menu" and "Top Menu" buttons on the remote, but that might just be my lack of familiarity with a Blu-ray player. So the S6700 will not be putting my old DVD player out to pasture just yet. Somewhat disappointing...

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This player is supposed to be Region Free. It is NOT. All it does with several of my discs is give me a message that this disc is not meant to play in my region. WTF??????? Naturally Amazon will not let me add a photo of the screen to prove my point. Unbelievable.

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Just received this. While photos show a European plug, when I received it, it was an American one with no adaptor, and the AC power adaptor only says 120v, NOT 120v-240v, which it should if its dual voltage. Since I live in Europe, the whole reason I ORDERED this was to have a player I could use with no power transformer. Ill be sending this back.

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In fairness to Sony, this unit had been modified to be region-free by Multisystem Electronics. The Amazon literature was not so clear about this, but it was obvious upon inspection — post factory stickers were added. After about 50 days, the unit abruptly froze in the middle of playing a DVD, and then would only allow the disc to be ejected. I determined that it would now play only Blu-ray discs, but no longer recognized any DVD, of any region. A warranty service rep at Sony instructed me to reset it to factory presets, which did not correct the problem. I was then redirected to Sony customer service. It took considerable fortitude and persistence (with a few insufferable Muzak holds) but Sony finally agreed to exchange the unit under warranty. Although understandably not region-free, the replacement sent was an upgrade to a BDP-S6500 (and is working fine). Here I should note that I have been using another unmodified Sony BDP-S5500 over the past year, and it has worked perfectly. Added note — I have also experienced failure of another disc player modified by Multisystem Electronics (that was a Samsung), so I no longer have any confidence in their quality control.

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