Jason
Nice basic Blu-Ray player. I bought it mainly because it was affordable, had Wifi and a smart phone app. The wifi is easy to set up, but the smart phone app is a little problematic. The app works fine most of the time, but occasionally you cannot wake the device up with it or shut it down. I like the player. My three star review is because it will not work with my new Samsung TV. The player works great on every TV that I own except my new SUHD Samsung TV (JS7000). Other brands of Blu-ray player work just fine on the TV but not this one. This player works on other brands of TVs and even older Samsung TVs. I have an older LG blu-ray that also would not work on the TV. On the new TV it does not put out any video signal. Tried calling LG and Samsung. Both said basically it was the other persons problem. LG customer service was horrible, Samsung at least tried to be helpful. The LG rep asked name, phone number, model number and if was connected to HDMI. Then put me on hold and unbeknownst to me, transferred me to Samsung support. That may have been fine if I was told they were going to transfer me to Samsung. Then I spent 15 frustrating min talking to someone from Samsung thinking I was talking to LG. Not surprisingly Samsung could not answer many questions about an LG player. They transferred me to the TV person who then tried to help, but ultimately said it was LGs problem. Called LG back, they said they had gone though all the trouble shooting steps with me and it was a problem with Samsung TV. I guess the level of support you should expect if there is a problem, is them getting your name and phone number and making sure you connected the device to the TV. If that does not fix it, it is not their fault. Maybe it is just my TV or that model but I suspect there could be a compatibility issue.