Firstly, Id like to state that Im an IT Engineer, and feel very comfortable with technology. That being said, the only reason I gave this printer 2 stars instead of one is because when it is working, the print quality is very good for the price point. Other than that, the software is complete garbage. When every device in your home (TV, Xbox, desktop, mobile, tablet, friends phones, etc.) can connect to either SSID you are broadcasting, and this device fails to connect wirelessly, there is a problem. when any device you directly connect via USB cable is recognized by the controller, but not this printer, there is a problem. When you attempt to connect the printer to the router via AOSS or WPS and it fails, there is a problem. When you finally get the stupid printer connected to your PC and the software tries to side load your current WiFi config to your printer, succeeds, AND THE PRINTER STILL FAILS TO CONNECT, there is a problem. When you finally get it up and running, and then power it down for a few weeks, only to discover that now it cannot connect to via either SSID once its powered back up, there is a problem. When you run through these steps again, directly connect it to your router via ethernet, and it comes back up with the same static IP is had before, you know its not your environment. its the printer. So, you ask yourself, why did I buy a WIRELESS printer, if it really only works when directly connected to the router? Also, insult to injury, the setup wizard software wont let you close it, you have to kill the process. but dont worry, it will report the issue to HP lmao
DAK
1
Comment
Specs are great on paper: color, airprint, duplex. And the print quality is good. But I’m ready to throw it out. We print from three different Macs and an array of iPhones and iPads. Less than half the time do we actually get a print. The rest of the time? Errors that the printer can’t be found or that it stopped responding. Sometimes no error and no print. Sometimes it sits for hours “waiting for the print job to finish.” It’s not a wifi problem, as the same thing happens when it’s plugged directly into the network. This was meant to replace an older non-duplex HP printer that worked fine on the same network and with the same devices. Sometimes shutting it down and starting it back up again helps, sometimes not. I’ve certainly lost my faith in HP after living with this fiasco.
Si McAninch,DDS
1
Comment
We purchased two of these printers in January of 2018. They were installed for use in our busy practice on March 1, 2018. We have had nothing but trouble and have now been told that they will both require service. The same exact service as a matter of fact...interesting. I would NOT recommend this printer! Interestingly enough, the warranty has expired? What kind of warranty expires that quickly? The problem is that if it were just one of the printers, we could fully understand things do go wrong, but for BOTH of them to need the exact same repair is ridiculous! We would give ZERO stars if that were possible!!!!
CFbk001
5
Comment
After printing my first document I was very concerned. The colors were out of alignment. I did all the troubleshooting steps and used the calibration mode multiple times but nothing helped. After a 1/2 hour searching the web I came across a suggestion to upgrade the firmware. After another 20 minutes to find and install it, I still had the same issue, But, then I remembered the calibration mode. Previously, pressing the button did nothing but now, with new firmware, pressing the calibration button triggered a process where you could hear the printer doing some kind of mechanical alignment. A few moments later and another test print and voilà! It worked. Now it prints flawlessly. Colors aligned perfectly and the wireless works great. I have a Windows 7 PC, MacBook Air and IOS devices and they all work great with it.
Persepolis
5
Comment
If youre looking for a fast, small color laser with usable color-photo ability and two-sided printing... Stop looking, and just click buy. First, what the pros and cons of this printer: -Pro: Size. for the longest time, Samsung had the market cornered for small color lasers while HP was putting out behemoths. the 252/254 definitely changed that tide. its small... its light... and its well behaved (easy access to front and back) Pro: Performance. Everyone and their uncle can do black-and-white laser... Making a good color laser printer which can actually print usable color photos is another league. This printer wont put inkjet photo out of business, but if you have to have one printer in your house that has a big duty cycle, decent cost per page, and no-fade printouts, this is it. Pro: Initial cost. Its not that bad. $230 gets you the printer, and about 1600 pages printed out of the box... or $0.14/per page. Even if you throw this thing in the trash after you exhaust the cartridges, thats not bad given the quality. Pro: Duplex. Its a bit wonky since due to the small printer size, there is no elegant way to pass the paper through the print path twice, but its effective... The printer printer prints page one, pulls the sheet back in by itself, and prints on the back side, then it ejects the completed page. Its more than adequate. Con: Plastic... lots of it. Like the 252, the 254 has a LOT of plastic inside vs metal... It makes the printer light, but the gears are fragile. of the 5 252s Ive bought, one died of a transmission failure after 18 months... some of the gearing inside just cracked. Con: Refill consumables. This is where things get weird. The printer out of the box will get you about 1600 pages, at $0.14/page... If you buy a set of regular-yield (201"A") replacement cartridges for about $320 (ignoring the cost of the printer), the subsequent pages are closer to $0.18/page. If you buy high-yield cartridges (i.e., 201"X") for about $400 (ignoring the cost of the printer), the price is closer to the original $0.14/page. So IMO its environmentally bad behavior HP is trying to instill by making the cost of replacement cartridges the same as throwing the printer out and buying another one with full cartridges. You have an option to buy refill cartridges and thatll drop your cost to $0.03/page, but I promise you the color quality will be barely usable from first hand experience. Last: M254 vs M252 The 254 is about 10% faster on prints, uses about 5% more power, and the LCD is about 1/4" smaller than the 252 that it replaces.
D. Ross
1
Comment
Got the printer today; I set it up and was printing wirelessly in about 5 minutes; it was super easy (unlike my previous Brother printer)-- the print quality is very good. I have an iMac and added the printer via the Printer setting in System Preferences which caused the driver to download automatically. I am giving it 4 stars because it makes a noise like a jet engine when it starts to print. I had no idea it would be this noisy-- during initialization I actually thought something was wrong and shut it down to verify that i had removed all packaging. But no, this noise seems par for the course. Update 2 weeks later: I am downgrading to 3 stars; print quality is fine for logos, but printing text in color gives very blurry results, even after "calibrating"; I make product labels and it was not acceptable; I changed the text to black so its better but not great; I use a Mac, and the driver does not have a "fine quality" option; apparently only the Windows driver has it. It looks like you are printing text in draft or economy mode. Also, the connection drops unexpectedly, which I have to fix by shutting down and restarting the printer. If you want to print professional-looking product labels this is not the printer to buy. Am looking at alternatives. Update a couple months later: the wifi connection is incredibly flaky. I moved the printer next to my iMac and connected via USB but the communication is still flaky. half the time when I click "print" nothing happens. I have to shut down the printer and restart. Just updated the printers firmware but the problem still occurs though possibly less. I can wholeheartedly say: stay way from this printer. HP has been making printers for a long time and should do better.
Jon Rowlison
4
Comment
Ive had HP laserjet printers for 2 decades. Most have performed fairly well and have been very sturdy workhorses. I just got this 254dw yesterday and its my first experience with a color laserjet in my home office; hard to pass up at this price point. The build looks really cheap (plastic is very thin and feels very fragile compared to my older non-color laserjets.) It came with a CD but no printed manual... just a small collection of paper scraps written in 75 languages about how to plug it in and turn it on. I cant complain about the print quality; its quite good. What was surprising to me is what looks like a manual feed paper tray is just a slot where you can cross your fingers and shove a bunch of paper into. I nearly broke that tray trying to pull it out to load it up (it isnt supposed to pull out, I guess... the tiniest of printed manuals would have told me that.) I purchased this with a high-capacity black toner because I know how fast we use up toner here. I may end up splurging for a more expensive printer when this one finally runs out of the colored toner as it looks like the cartridges are about $100 each and you have each of CMYK to replace for a cost nearing $400 for a printer that feels like its doing it best to not break.
MyOpinionCounts
4
Comment
Ill be the first to admit that printers arent perfect. Knowing that as a fundamental truth, this one is the BEST printer Ive ever owned. My whole life I was wasting time with ink jet printers (mostly because they were too expensive) but lets face it: ink jet printers are so annoying. Always running out of ink, poor print quality--Yuck. When my last ink jet print broke, I set about finding a high quality, affordable, color laser-jet printer for home use. My highest priority was compatibility and easy-of-use with Apple devices. To start my search, I went to the Apple Store. Not to buy anything (Im not sure they even sell printers)-- I went to see what printers the staff were using to print stuff for customers and there were using an HP printer that was basically the black & white version of this [M254dw] printer here that youre now reading about. If this line of printers is good enough for Apple to outfit their stores with them, thats good enough for me! That gave me confidence and I made the purchase here on Amazon. Got it home and it was SUPER SIMPLE to setup. Took maybe 10 minutes. Plugged it, connected it to my WiFi and I was printing in a matter of minutes. Oddly enough, printing from my iPhone/iPad was EASIER that from the computer. There was LITERALLY no setup at all. No drivers, no software... nothing. Just immediate connectivity and functionality. My iMac on the other hand, took one round of troubleshooting to get printing from, which involved me having to go to the HP website and download updated drivers, which HP didnt make particularly easy to find. Plus, the only reason I did this is just my own knowledge of computers, etc.. A novice would never know to do that. Theyd get this printer home, it wouldnt work and theyd think it was a bad printer. HP could do a better job of BROADCASTING the steps that need to be taken to get the printer working, or better yet figure out a way to have it happen automatically so the user doesnt need to bother with it at all. This was the imperfect part of the process. Other than that, its been an awesome printer... great image quality, fast, and checks the box of my highest priority of Apple compatibility. If youre an Apple user I highly recommend this printer!
AddictedtoAmazon
5
Comment
Integrates well with my household network of mixed devices consisting of ipads, mac mini, android phone, iphone, windows 10 laptop & desktops. Finally purchased a new printer after my Deskjet 990cxi (yes very very old) became too challenging to get the driver for on my windows 10 machines. The 990cxi is built like a tank, just keep feeding it ink cartridges and it will continue to print, its only the driver became very difficult to install starting with Windows 7 then 10 so decided to retire it. The current M254dw works exceptionally well, wifi works seamlessly for the last year via the tablets, phones, laptops, it prints via the email printing service from wherever I may be to pick it up at home and ethernet configuration is just simple to configure and if you want to get really controlling with the network settings the jetdirect software allows you to do that. The print quality, speed, paper capacity and handling are excellent. The printer has run through about ~1100 sheets (some card stock heavier paper through manual feed and regular printer paper in tray) the past year Ive owned this and have not had any issues with any of these devices that are in the household. If i had to point out a downside its the number of toner cartridges it uses, four (Blk, C/M/Y) but you know and accept that going into color laser. So far this has been working flawlessly, the output and connectivity are stellar.
Michael Murphy
4
Comment
Its an HP LaserJet; I expect it to work well, and it does. I have it wired into my home network, so I cant say how well the wireless works. It took just a bit of tweaking to get it to talk to my network, but no serious problems setting it up. It performs well, does just what I need, and has a couple of extra little goodies that I dont need, but would be useful if I was still working (Im retired). Since I dont need Web Services, I didnt enable it. It is not a powerhouse, but I dont need a powerhouse. This machine is more than strong enough for me and my wife. It does what i need with a minimum of fuss and bother. Ive used HP printers for years both at home at work, and this one doesnt change my opinion; its a solid machine that works well.
Make sure this fitsby entering your model number. BIG PERFORMANCE IN A SMALL PACKAGE – This compact color laser printer features fastest in-class double-sided printing and first page out, plus mobile and wireless printing, USB port, and a 2.7-inch color touchscreen FAST PRINT SPEEDS - Prints up to 22 pages per minute black/color, first page out as fast as 10.2 sec black and 11.8 sec color, input tray paper capacity up to 250 sheets EASILY PRINT FROM YOUR MOBILE DEVICE – Simply connect your iOS or Android device to the same network as your printer to print, or print without a network using Wi-Fi Direct THE POWER OF YOUR PRINTER IN THE PALM OF YOUR HAND – The HP Smart app allows you to easily set up your printer, scan from your smartphone, order toner, and print from the cloud—such as iCloud, Dropbox and Google Drive WIRELESS CONNECTIVITY YOU CAN COUNT ON – Have confidence in your connection with steady performance from dual band Wi-Fi, plus Ethernet capability for wired networking MORE PAGES, PERFORMANCE, AND PROTECTION – Count on high-quality color and more pages than before with Original HP Toner cartridges with JetIntelligence NEVER SHOP FOR TONER AGAIN: Save 10% with Amazon Dash Replenishment. Upon activation your printer measures toner level and places smart reorders when you are running low. No subscription fees. ONE-YEAR LIMITED HARDWARE WARRANTY – 24-hour, 7 days a week FREE HP Web support
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