Canon TS9120 Wireless AIO Printer, Gold with PGI-280XL, CLI-281 Combo Pack and PP-301 (5x7)

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DO NOT BUY! Worse purchase I have ever made in MY LIFE! After reading the printer description/price you think GREAT buy. Brand trustworthy. After just a few sheets you will get the message the pre-installed cartridges low on ink. No problem, you buy a pack of the refills, thinking the others were probably “trials”. Wrong. You buy the normal refill pack. After few uses you get the message: Low ink. So the second set you buy XL, and have now paid more for cartridges than you did the printer. So if you make my mistake and buy as soon as you as receive “ink low” toss it and buy you a printer. Buy a printer that the cartridges LAST at least thru one rim of paper and do not cost more than the machine. Don’t believe me: Check out prices for the ink cartridges on internet sites, local office supply stores, EBay, even Amazon. I already notified Canon how “thrilled” I was over their piece of crap. They have ripped-off any consumer who buys this machine. And if you depend upon it for school work-it will cost you as much as tuition to operate it! DO NOT BUY. Did I return to Amazon? No, not their fault Canon put this piece of crap on the market. It was brand new. I just wish they would discontinue selling it on their site. For a young person investing in a printer for academic work or a photographer it is not even worth the cardboard box it comes in.

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Not sure what the issue is with this printer. I have owned multiple Cannon printers and have never had an issue before. Im able to set up the air print without any issues . . . our iPhones can print easily (not necessarily quickly, however). The issue arises when trying to connect our tablet and laptop. I was able to print from my Windows 7 laptop one time but was never able to get the tablet to connect to the printer. Ive tried printing via WiFi and direct with no luck, just a "Printer is not on-line" message every time. Very unfortunate . . . One other note, the paperwork states that the printer will automatically "wake-up" when you send something to print (if hibernated), however, this is not a true statement for mine. Anytime I sent something to print from my iPhone, it would tell me that the printer was not available. I would have to go to the other room where it is located and hit the power button to wake it up, then print.

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I had no problems setting up the printer, and it worked fine for a short time. But then, every time I wanted to print on both sides of the paper (duplex), the second side jammed. I followed the error message, but Canons website just informed me how to remove the jam. There was scant information on how to fix the continuing problem. I looked on Canons Community Forum, and lots of people had the same problem with their same model printers, but the Canon moderator had little advice. He suggested turning the printer off for 5-10 minutes and then on again. If that didnt work, he said to click on the Contact Us page that was supposedly below. There was no such link. The other problem with this model is how long it takes when it does do a duplex print job. It does a fine job with the front page, but then there is a very long pause during which nothing seems to be happening, although the display indicates that the printer is processing. Finally, the backside of the paper is either printed, or it jams. My old Epson Artisan would not pause at all to print the backside of the paper. Sadly, I cannot recommend this printer.

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The first thing that I saw upon powering up this printer is a wall of text where it wanted me to agree to some fairly standard and non-intrusive licencing terms. After reading the agreement, I determine that its nothing malicious and agree. The next thing that I saw was another wall of text that wanted me to agree to submit personal data to Canon to help their marketing department and to help make their corporation more successful. Well Im not a Canon employee, nor are Canon paying me, so why should I help them to make money? I merely bought a printer from Canon that I expect to print documents and pictures, nothing more. I promptly declined the "offer" and went about doing the initial printer setup, which included installing the ink cartridges, then printing and scanning a calibration sheet. Easy so far. The next thing I tried to do was pair my phone to the printer via Bluetooth, but nothing happened when I tapped the printer from the Bluetooth device list on my phone. That was when I found out that I had to install a massive 50MB (code efficiency and optimisation must mean nothing to Canon "developers") app just to be able to pair with the printer and use it. Ok, I give in and install the app. I print a test photo on glossy photo paper and it came out looking pretty good. I then use the Canon app to try to print a document but whats this? Nothing is showing up. Apparently it doesnt recognise PDF files as documents...just great. The most used document format in the world, which also happens to be an open format, and Canon doesnt know what it is. When I tried to print from my PDF scanner app on my phone, it couldnt find the printer, so apparently the Canon app doesnt make the printer known or available to other apps. After that disappointment, I wanted to see what other functions the printer was capable of. Cloud printing? Hmm, I supposed I could put documents I want to print up on my Box account and see if the printer will be more cooperative through its "Cloud Print" ability. Against better judgement, I set up the printer to connect to my WiFi router in order to see if this will work. When the list of compatible online storage providers appeared, I was happy to see that indeed Box was among them, so I tap on the Box icon and a wall of text appears on the Canon Pixma TS9120s tiny screen. Reading the first page, it seemed like normal stuff like wanting me to agree to let the printer connect to Box and to access my files on Box, so I accept. Then a second wall of text appears looking much like the first, only this one wants me to agree to allow Canon, the corporation, to store my user names, passwords and any documents, images or files that I have on my Box account. Naturally, like anyone who values security/privacy and doesnt like entitled, middleman busybodies I decline and I am met with a message claiming that I simply cant use the "Cloud Print" service because I dont think Canon has any business harvesting my sensitive data and having access to my files. There is absolutely no valid reason that Canon needs access to any of my information or files. The printer itself is a computer that is connecting to my Box account. That should be a direct connection and have nothing to do with passing through any third party systems. Im returning this spyware infested printer and buying a printer from a company that respects people. Its such a shame, because I liked a lot of the functions that I saw, such as direct Bluetooth connection, the quality of the test photo print, being able to print my own ruled and graph paper direct from the printer and theoretically being able to print documents and images straight from my Box account. Its really too bad that Canon had to go and mess all of that up by being entitled, snooping scumbags who think that their customers owe them something beyond the purchase price. Addendum: Before I packed up the printer to return it, I powered it on one more time to remove any settings and personal information, like my WiFi SSID and password when the printer displayed a message saying that a firmware update was available. Are you kidding me Canon? I did not tell the printer to phone home and check for updates, so why is it doing that without being explicitly told to do so? I have owned quite a number of various electronics from Canon over the years and there were never trust issues like this before so if this behaviour is indicative of an unscrupulous, anti-consumer change in their business strategy, then I am very disappointed. They should be ashamed of themselves.

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Not nearly as good as the 5200 series. Paper loading difficult. Software not as intuitive to use. Back tray not user friendly. Cant order ink on Amazon for a reasonable price like you can do with the 5200. Update: This is the worst printer I have ever owned. This printer is truly not user friendly. The printer started out using the default tray for paper and then without a change from the user, the printer is now using the rear tray. This is not easy to get to it you have limited space. I just changed out the large black ink cartridge after two weeks of rarely using the printer and now I can not print anything. No notice, no help. Just not printing. My MG5220 was a star. I would have never switched had my new desktop not been able to communicate with the 5220. Do not buy this printer.

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UPDATE (09/01/18 - down to 1 star): Im done with this printer. The driver issues explained below are a deal breaker. My wife cant even print from her laptop anymore when she reinstalls the printer driver, so has to log into her email from my computer to print. The bad software on this thing makes it unusable. I am now at one year with this printer and have spent $350 on ink BTW. I am buying next an "Epson Expression ET-3700 EcoTank Wireless Color All-in-One Supertank Printer" where the ink is supposed to last for up to two years, and is only around $60 for a set of replacement ink bottles that should last another two years. If it works properly it will be a *much* cheaper option in the long run. Pros: Prints great images for a non-photo specialty printer, does a fine job scanning, nice compact footprint. Cons: Drinks ink like a sailor on shore leave (but really, dont all ink jets?) + no generic replacement ink available yet and wifi connection is BUGGY AS ALL HECK (-2 stars just for this). I researched the heck out of dektop all-in-one printers available at the time (Oct 2017) when I settled on this one. Didnt see any decently rated Lexmark or Brother brand inkjets, and saw **terrible** reviews of HP printers and their stupid auto-ink system which basically signs you up to pay to print from your own printer by the page. Canon was the only major brand left, and the TS line was new and looked like it had some good innovations, soooo I bought this. Typical complaints about using ink like crazy, but that is what you get with an ink jet. I LOVE the images it prints onto glossy photo paper and it prints as large as 8x10 borderless. Pretty easy to use once you figure out the rear tray. My biggest complaint is the wifi wireless printing. Installed the canon software on all the computers in the house and things were good for a few months. Then the office PC, which happens to be next to where the printer sits but still prints via wifi, developed a weird glitch where it would keep printing the same item over and over again unless I hit the stop button on the printer panel. Ok, Im the one who prints from this PC 99% so I can deal with it. The last few months my wife has been serious problems printing from her MS Surface Pro via wifi, and the last week cant print at all. Always says the printer is offline - which it has been for some reason a couple of times. Ive had to turn off/on the printer to reconnect to the wifi, but even when there is a connection for some reason she still cant print by the next morning. Ive reinstalled the software on her PC (and mine) several times. I think the software is buggy, but Canon seems to be pretty bad about issuing updates to the drives. The Canon website as of today (7/31/18) still shows driver version 1.01 issued in January of this year.

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I generally dont take the time to write reviews, unless the product is exceedingly good or bad. This product was appealing, with good tech reviews and nice aesthetics. But look at the price-tag: this was an unfortunate experience in getting what you paid for. Initial set-up, software, driver installation went well -- the initial test page printed with no drama. Thinking my printer replacement project over, I went back to work: my first attempt at printing something productive resulted in an immediate paper jam. CLEARING the jam was illuminating: inside, the components of this device are flimsy and cheaply made -- and exceedingly difficult to manipulate for jam-clearing. After clearing this jam and getting it re-assembled, it never printed from the lower cassette again: each time it reported no paper loaded when the paper had remained loaded from the time of the successful test-print. Instructions for this handling his particular error were non-existent in the manual. I wasted HOURS of time trouble-shooting what I must ultimately conclude is a piece of GARBAGE. Save yourself a lot of time and heartache -- buy something else. Heck, buy ANYTHING else.

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Could never get the thing to stay online. Spent HOURS (at least 10) with Canon Tech Support and Windows 10 tech support. Every possible reason was gone over by both companies (Windows actually came onto my desktop remotely) and both companies said all the connections, and settings were correct and working. The printer stayed online for a few hours and then went off again. Removed and reinstalled it from scratch with the CD they provided. Worked until I shut my system down. Next day it was offline again. Tried a wired Lan besides the wireless connection. Still was offline. Such good reviews but it sure was a lemon for me.

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Ive had about 5 Canon printers and Ive never had any major problems, but this is a piece of junk. After 2 months of intermittent usage, I go the error code to contact a technician. No other instructions, nothing I can troubleshoot myself. Its extremely slow. Worst printer Ive ever had.

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We bought this printer 6 months ago to replace another Canon printer wed had and loved using for years but the print head finally went out and it was cheaper to buy a new printer. We have been buying only Canon AIO printers for 10-20 years now and looked forward to another happy decade or so using our new Canon TS9120 printer. Unfortunately, the TS9120 has not been trouble-free. It prints photos nicely, but it constantly-- and I do mean constantly-- results in paper jams when printing duplex documents. It constantly makes a squeaking noise when preparing to print documents. I cannot recommend this printer. Should I contact the manufacturer for compensation toward another printer?

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