Brother DCPL2540DW Wireless Compact Laser Printer, Amazon Dash Replenishment Enabled

Do NOT purchase a printer that requires a chipped toner cartridge. My old Brother laser printer did not require a toner cartridge that contains a chip. On average I could keep printing for 10 to 14 days after the replace toner message appeared. I could use the cartridge until the printing became very light. This is not the case with Brothers DCPL2550DW printer. After one day of the replace toner message appeared the printer stopped! A high yield OEM cartridge for this rip off machine cost $75. I only paid $130 for the printer. I use laser printers daily in my business. This is my first experience with chipped cartridges. You can save yourself a lot of money by NOT buying printers that require chipped cartridges.

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I have used Brother printers for many years... like 35 years. I have always loved Brother printers. But this one is frustrating, and I find the situation with Brother support (which is unfailingly friendly and eager to help) frustrating. 1. This has no power button. You cant turn it off. Yes, theres a button, but holding it down doesnt get the printer to shut off. You need to UNPLUG this thing to get it to reset. 2. And you need it to reset because it comes set up with IP6 which breaks Cloud Print, and once you disable the IP6, you still need to reset the printer. And you cannot do that without UNPLUGGING IT. Also, it hangs when Im scanning something, and the only fix for that it unplugging. And I tried double-sided copies and got into some kind of state where it scanned forever and never printed anything for the copies -- again, UNPLUG IT. If youre going to make a printer with crappy firmware, make it easy to power-cycle. 3. Brother has a download for a firmware installer for this printer. But you can update the firmware from its internal webserver. Why are they spending time and effort on a Mac configurer and a PC configurer when the thing has a web interface? And then when I update the firmware in the web interface, it doesnt update saying the version on the printer is the most modern. When the PC download says theres a more modern one. 4. Drivers are all x86. The raspberry PI is the 3rd most popular computer in the world, and COMPLETELY unsupported by Brother. Brother techs kept telling me to use the x86 drivers for debian/ubuntu on the little ARM Raspberry PI. 5. The documentation is ABSURD. The manual for this covers all these printers (I am not making this up) "DCP‑L2510D / DCP‑L2530DW / DCP‑L2537DW / DCP‑L2550DN / MFC‑L2710DN / MFC‑L2710DW / MFC‑L2730DW / MFC‑L2750DW" -- these have different feature sets and different DISPLAYS. Its a nightmare. BROTHER: Get new management for your human-factors team. Do human-interface studies to see what doesnt make sense. Youll find a LOT of this stuff could be easily made intuitive and is the OPPOSITE. Stop multiplexing your documentation with 8 models on one sheet. Move to a pure web interface for setup so its portable and easier to support. Compile the same CUPS driver you make available in TWO (and sometimes more) x86 formats for the Raspberry PI. Its a huge part of the education market -- (14 MILLION sold). This is a no-brainer. Better yet, release a bare-bones open-source driver which could easily be updated to support each new printer. We really do NOT WANT your complex drivers or to go to your support site. We just want to push postscript to your printer. How hard is that!?!? The entire Linux community would prefer that, x86 included. Why cant there be one generic postscript driver for all Brother printers which support Postscript? And on all your printers (this one doesnt do it) when I hit scan, I want a serialized scan sent to a set to a share or an FTP site. If I want to archive some checks, I should be able to put them on the scanner, hit scan, and be done. You have forced me on this model to set up a windows box running your receiver software. ABSURD. The MFC-1440N was cumbersome, but this is unusable. Please fix this in a new firmware revision. I absolutely cannot recommend this printer, and at this point I can no longer recommend Brother.

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This printer is just about the toughest printer to get onto a wireless network. I spent two weeks and multiple calls to Amazon, HP, Brother, and Xfinity to try to figure out why the printer will not connect to our Xfinity wireless and why the computers cannot see and install the printer. We even had a second one sent from Amazon to replace the first to be sure its not a problem with this individual printer. Every service we tries to access punted the problem to the other services, Brother said it was an HP problem, HP said it was an Xfinity problem, Xfinity said it was a Brother problem. We went round and round, we finally got it working on a regular basis by connected a network cable to the printer, making it available to all computers. But even after this I have still had to reinstall the driver every day or so because the print goes into deep sleep which we cannot wake it. Only reinstalling the driver works. I am so disappointed with this printer, It does not connect wirelessly and Brother techs do not know what they are doing. One tech said it will not connect to the 5G network, An HP tech figured out that the two wireless networks we have confuses the Brother printer. But even so we could not get the Printer to be recognized by any of our four computers in the house on the 2.4 G wireless. I think the Brother wireless software is not up to the industry standards and it does not do me any good to be punted to another tech service when the problem is too hard to figure out .I now have a tech meeting scheduled on Wednesday with a HP Manager because I had to purchase a year of HP service calls for my HP computers, which ended up costing me easily $150, more that we bought the printer for, and the manager says "he will figure this out." I have my doubts. I do not recommend buying this printer unless you want to have two weeks of techy hell, or are a computer network expert yourself. I am not a slouch myself, have easily installed numerous HP and Okidata printers for over 25 years on a succession of computers. This first foray into Brother has left a sour taste for me. Purchase at your own risk.

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This printer was working fine, until one day when it suddenly was not. The initial set up was relatively easy, and everything seemed to be working fine. After about one month, I came into work one morning and it was not printing. Looking at the LCD panel, it said it was in "Deep Sleep." It was no longer recognized on the office network. I reset to factory settings, and reinstalled everything from scratch. For some reason, my windows 10 laptop no longer recognizes the printer. I took the printer home to test it on my home wifi and had the same results. I have spent multiple hours with Brother tech support, and they cant fix it. One person helped me for an hour before quickly saying "sorry" and disconnecting. Brother keeps telling me that it is an issue with my laptop, but my coworker cant connect with his laptop (different manufacturer). Also, when I went home on my home network, my Acer laptop could not connect, and either could my HP laptop. They still tell me that it is an issue with my computer. Also, they say that it is an issue with my wireless router or SSID, but I have two different providers at work and at home, and the printer is having the same problems. They said that it was the firewall or antivirus, but I disabled all of those features and it still does not work. I did the same on multiple computers, and it simply does not work. Also, a google search reveals that all of this appears to be a known issue with other owners of Brother printers. It goes to sleep, or appears offline, and cannot communicate or connect wirelessly. There appears to be no solutions for the errors, and Brother simply blames your computer or network, even though you can demonstrate that the problem must be with the printer. In short, I have wasted hours and hours trying to trouble shoot, reinstalling from scratch, online with tech support, and they have ZERO answers. I would not recommend this printer or other printers. Before you purchase, do a quick google search with terms like "Brother printer not connecting" or "Brother printer offline" or "Brother printer wont come out of sleep." You will find it is a common issue. Im telling you that they dont have an answer, and this will be a huge waste of your time.

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This printer was a huge mistake. I saw negative reviews but thought, "hey! Im tech savvy, I can set up networks, I know how to add drivers, this wont be any problem." Huge. Mistake. This printer is a nightmare. While it wasnt difficult to set up at all once I put my wifi info into the printers settings, it only works after I pull the plug and restart it every time. The sleep mode is a disaster, and I have tried every fix people have listed online. The printer goes to sleep and wont wake up. Printer controls work (on the physical printer only, not from the computer) but there is no way to wake it up, and I cant even turn it off (yes, I have held the power button down for up to 30 seconds-- nothing). ANY time I want to print I have to first walk over to the printer, unplug it from the wall, plug it back in, and wait for it to restart. In my first call to tech support, while the guy was super nice, he solved nothing. His "fix" was to connect me to the printer via IP address instead of letting my computer find it like it had (so now none of the controls worked properly). Lo and behold, the sleep problem persisted. When I called back the next day, the female agent told me that I just had to "wake the printer up" every time. She advised me to change the sleep timer (you can only move it up to 50 minutes, and it should be able to go to sleep anyway). Of course, the problem is if you dont push any buttons or print anything for 50 minutes..... you got it, the printer goes to sleep and wont wake up. So unless youre printing a document every 50 minutes at all hours of the day-- this printer is not for you! Now I am on hold again (20 minutes so far!) and I plan to tell them to send me a box to return this piece of junk. For the record: when it prints-- it works great! Maybe I just got a lemon, but I would not trust this printer to not be a mess for anyone else. I do not recommend the gamble involved. At least with a mac / OS X. Nightmare. And its so big its going to be such a pain to return. I seriously hate this thing. I thought it would be such a convenience and all it makes me want to do is smash it with a baseball bat like Im in Office Space.

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I bought this to replace an earlier version, which was a workhorse. The old one had good print quality, was fast, and easy to set up. The scanner had a very intuitive and attractive interface that allowed custom scanning to different formats, e.g.. tiff jpg pdf . This new model was a huge disappointment. First, it took my daughter-in-law, who worked as a tv tech, almost two hours to install - and it never installed correctly. The wifi would not install at all. I didnt care that much about wifi, so I figured Id keep it for all the features Id loved in the earlier one. Then I needed to scan a document. The scan never reached the computer. The scan window came up - an ugly black screen, totally non-intuitive, and I couldnt get a scan no matter what I did. Im returning it.

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I never write reviews but I had to out of compassion for anyone with an Apple computer that considers buying this Brother printer. After over 2 hours on a tech support call it still does not print without a cable. We did download and install the patch that was supposed to fix this problem which Brother knows about (see other reviews I should have listened to that mention this issue). Well the patch needs a patch. Brother printers are ok but only if you are a Microsoft person. Do NOT buy if you use Apple.

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