Samsung UBD-M9500/ZA 4K UHD Blu-Ray Player

I originally gave this 4k player 5 stars. The picture quality was crisp and clear. The unit was quiet and the apps worked great. So why exactly 1 star now? I was only into 8 months of owning the player and only using it on occasion when it decided to stop working one day. No power to it at all. I purchased it from a so called authorized reseller on amazon for a great price and they even said it included a full manufacturers warranty. So I called Samsung and filed a claim which was rather easy. I was told to send the player into one of their repair centers and it would be repaired in about 7 days. The day after they received it I get a call saying they are not going to honor the warranty and it would cost me $110 to fix the player. This of course upset me. Needless to say they shipped the broken brick back to me. So I wasted $16 to ship it and now have a player that does nothing. I lost all faith on Samsung and their support.

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This is a very glitchy device. The audio doesnt switch to the high end codecs. The 4k player will not play 4k discs. I called Samsung customer and performed several factory resets. None of which fixed the problems. The picture quality on Blu-ray 1080p discs is no better than the PS3 Blu-ray player I have been using the past 10 years. The M9500 is a very expensive device and seems very cheaply constructed.

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I have had this unit for only a few days and out of the box I was very happy. It comes well packaged and has a bit of weight to it compared to typical units. The remote is sleek and works very well. It has smart view capabilities and that feature works nice, but sometimes it will lose the audio... Which brings me to the next problem... It will very often not play the audio from disks. It will typically just beep continuously. Turning the unit off and on many times or if that doesnt work I have to unplug the unit for a moment, after which it will play the audio perfectly, until the next disk. The smart view audio works fine when the disk audio fails. But, the biggest disappointment comes from the flat rendering of 4k videos. All the colors look flat and dull without any vibrance. Turning the colors up completely does not resolve this problem. DVDs and BD both have a good picture. I made sure the firmware was updated, it was already current. I researched settings and tried every solution I could find, none made any improvement. I have it connected to a Samsung 7200 UHD tv and tried two different Samsung UHD monitors, all with the same flat dull picture. I have tried different certified 4k hdmi cables, no help... Overall I spent more than I thought was reasonable for this unit and I had high expectations. I ordered several 4k videos disks and they all looks worse than my old DVDs do... This product seems to have some issues that still need worked out. I do not recommend this product...

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Poor picture quality This Blu-ray player has a terrible picture. When I load an older regular DVD disc it will not go to full screen no matter what I do in the settings. it also does not have nowhere near the sound that a Sony or Panasonic Blu-ray player has. I will be returning mine. Also seems to me it is very cheaply made. Update: Bought a Panasonic dp-ub820-k and love it! Upgrades all DVDs to 4k and also allows you to adjust HDR brightness while watching movie

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I liked everything about this player except the very loud spinning noise when playing a 4K disc. It was so loud that I had to increase the volume on the TV to hide the noise. I could still hear it. This alone made this 4K player a very disappointing purchase. I read reviews on the K8500 having this issue but I thought Samsung would have surely fixed such an issue occurring on this newer model. Not the case. I would avoid buying this model. The noise cancels out all the other nice features.

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