cmykarr
I decided to try this little printer out...I was tired of cutting out labels and taping them on. I read every single review before purchasing. A lot mention print quality issues. This is true, but it’s not the printers fault. I print via Amazon, eBay, and Etsy. Etsy labels are PERFECT. Clear, crisp labels. But Amazon and eBay labels turn out faded looking and splotchy (however, they still scan just fine). Amazon has an app called Amazon Print Connect. *I* recommend printing through that if you have this printer—it improves the overall quality, but the quality is still not that of Etsy labels. Since the printer prints perfect Etsy labels, that tells me it’s an issue with Amazon and eBay in terms of label file quality. Etsy has it right...so hopefully eBay and Amazon will follow suit and improve their file quality. So don’t blame the printer! Customer service...extremely lacking. When I first got the printer and had the poor quality issues, I went through all of their trouble shooting guides and issues were not resolved. When I reached out to Rollo customer service, I detailed exactly all of the things I had already tried based on their online guides. The response? Exactly what the guides said. So, they didn’t even read the details I gave and things I had already tried. Just told me to do all the things I had already done. Frustrating. Then, I came across Amazon Print Connect (available through the seller central platform) and it resolved some issues. I went back to Rollo’s website and there was no mention of it. So I reached out again...said I had tried that app and it helped resolve issues and perhaps they should put that info on their site to save others the frustrations I’ve had. Their response was that they don’t recommend it. DO WHAT? Why would you not recommend it when it fixes some of the issues your company can’t fix? That makes no sense to me. Tips: Each platform you print from has settings you can change to optimize labels for printing on 4x6 thermal labels. Make sure you change those settings! Amazon Print Connect resolves some quality issues, but not all. Although the labels may not look great, they still scan just fine with USPS, UPS, and FedEx. And that’s what really matters, the ability to be scanned. Setup and use are quite easy. No complaint son either of those. The printer itself I would rate at 5 stars. I knocked a star off due to poor customer service and me having to figure out the work arounds to improve quality on my own. Hope this helps those on the line about purchasing this printer or not.