Ashley Owens
Edit to update: I spoke too soon. Though they have WONDERFUL customer service, the unit I have prints very spotty now. It worked well for around a week. The customer service response was almost immediate, and she gave me several links several troubleshooting articles. I have nothing but good things to say about their effort! Everything was easy to set up and the troubleshooting articles were easy to follow. I just got sick of fighting with it, so I’ve returned it. If you get a unit that is not flawed, I’m sure you would have a five-star experience. Three stars for their service, ease of troubleshooting, and ease of setup. I am very happy with my Rollo so far! I was very hesitant to order this one, simply because it was not a name that was recognizable. Honestly, I’ve heard so many complaints about the “other” brand, so I was holding off buying one. I am so glad I took a chance and ordered this one!! It was easy to install and it prints well. Well worth the money for those who print labels. You can order fan fold or roll labels through UPS free of charge, so you will make the money back very quickly; no ink, no charge for labels, NOTHING. Seriously, I’m hooked. Prior to buying this printer, I would use a typical inkjet printer with two labels per page that I printed. I would have to reload the paper each time after cutting off the unused portion, and since I was already having trouble with duplicate prints, I ended up wasting so much ink and so much paper. This has solved that problem! Game changer!!