Brother Printer MFCL2740DW Wireless Monochrome Printer with Scanner, Copier & Fax (Certified Refurbished)

When this printer first arrived i was delighted with it because wireless setup was so easy. As others have mentioned the scanner cocked the paper about 5 degrees, but i could live with that. Then, after about two weeks every time i tried to print i got a printer offline response. nothing in any of the instructions said what to do to bring it back on line. the only thing that seemed to work was unplugging it from power and causing it to restart itself. Then that stopped working. Tried the builtin troubleshooting application, which came back with a useless message that it had failed. Tried reinstalling the software. It recommends a usb connection during wireless setup, which had worked the first time. This time when the installation said to remove the usb cord the installation froze. the only option was to cancel. searched the Brother web page. found another troubleshooter that didnt work. Tried the advanced setup, which doesnt use the usb. Appeared to be working, but after completion the PC couldnt see the printer. finally called Brother and spent about an hour on the phone with a tech. We downloaded setup software from the web page to be sure it was the latest. Setup froze at the same place it had stopped with the CD. Reset printer back to factory defaults and tried setup again with the same result. Fortunately I had this experience while it was still within the return period.

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Ive been using this MFC-L2740DW printer now for 6 mos. I thought it was a follow-on, or an improvement for the MFC7840 that I had been using for about 5 years. It is a completely different printer. The menus couldnt be more unrelated. The deep sleep mode is a problem. You can extend the time that it will not sleep up to about an hour, but then....you got it. Deep sleep cannot be turned off (per the Brother service tech that I contacted.) It is supposed to wake up when you send it a print job or when you tap on the control screen--that doesnt always work, and I have installed the latest firmware. Ive printed from wireless, USB and finally last week converted to ethernet communications with it. Ive updated the installation each time. My big complaint: It prints when it decides it wants to. I sent it a print job and it printed it 12 hours later!! No error messages, no faults, etc. The normal print routine is for it to print out a couple of pages, then go quiet, then after 3 or 4 minutes, it turns back on, prints the next couple of pages, then go quiet again. I found the "spooler" setting in the setup menu (that is on by default) and turned that off, thinking that it would then immediatey print when I sent it a print job, but NO, it does not. It does fax well, although even that has issues. When you set up your fax menu, you cannot permanently select "fine" for the quality. You must reselect it every time you send a fax because it defaults to "standard" resolution with every fax you send. All in all, Im fed up with this little monster. Ive spent waaay toooo much time trying to get this POJ to work. Id return it to Amazon in a heartbeat if I could.

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The network adapter is junk. This leads to constant "drops" from your network, exaggerated in Mac OSX. The printer would be great if it stayed connected. Simply put: this is a USB printer, not a network printer/scanner. If you need a MFC for use over a network (wired, wireless, etc) THIS IS NOT THE PRINTER YOU ARE LOOKING FOR. -- and yes, Im a highly competent network engineer/user.

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We had to return this days after opening it. After the painful and extremely time-consuming process of getting it to even communicate with the computer, we could never get it to scan properly. The scans resembled something seen in a fun-house mirror. After much effort to resolve this, we eventually gave up. This was our first Brother printer and we will not be buying another. We have never had difficulty like this with any previous printer.

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Im very disappointed in this Brother Model, I CANNOT PRINT a full PRINT job without getting the "OUT OF MEMORY" Error message. The wireless is always asleep per day. Spending my time looking aimlessly for troubleshooting via brother online, book etc and NOTHING for my situation. Very frustrating and total waste of my days!! Will NOT PURCHASE ANOTHER BROTHER!!! This is my 4th one by the way.

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Well Brother Product Management you erased my post at [...] That ticks me off so I am blasting you here! Yes I am trying to get a response from you! I bought this printer in like March and have nothing but problems. Have had great luck with Brother products in the past but this one while at the surface has great features, the execution of those features is poor. I made sure I had the latest firmware and drivers before calling support; that did not fix the problem. It keeps losing the connectivity with my router and support said it was my routers problem. Called my router support people and they proved it was the printer that was dropping the connection. Called Brother support again after several more months of on and off printing problems--always a dropped wifi connection. This time they created a new port and mapped the printer IP address to that new port and said that would solve the problem...nope printing is still on and off. Then this morning I went to print a taxi receipt that was texted to my iphone. OK, went to use airprint and no printer found. Well that sucks, time to call support again. They told me to turn my cellular data off and when printing using wifi. Really? I am not engineer but I was a software product manager and know poor execution when I see it. Oh and by the way it only supports 2.4 GHZ wifi not 5.0 GHz wifi. I think my iphone 5S supported 5.0 GHZ. Come on Brother keep up with the times with this unit! Support told me if I want to print from a device running on 5.0 GHZ wifi I need to switch that device to the 2.4 GHZ. Pretty sure that can be solved in Software but again sloppy execution. Yes this is an emotional response but you have nothing but facts listed above. Brother I expect more of you. If I have another problem I am abandoning the brand. I think this is my 3rd of 4th Brother printer. Like I said I have liked all the other ones. You guys got sloppy with this one.

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I love Brother MFC devices. I have owned nothing but Brother products during the past 15 years. Sadly this one died 5 weeks after I bought it (and 1 week after Amazon wont accept returns). I called Brothers Customer Service. They referred me to a "local" Authorized Repair Center (50 miles away is not really "local"). The Authorized Repair Center told me to call Brother customer service and demand a refund because "honestly.. Brother should take responsibility and give you a new one". Brothers own repair service said Brother should take responsibility for this product. In any case I have to spend $25 to ship the printer to a Brother service center and then I have to either drive 50 miles to pick it up after waiting a week or pay for the return shipping charges. UPDATE: Brother says the parts are "out of stock" with no ETA for a resolution. The repair center recommends I buy another printer because Brother might not have the parts to repair it.

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Despite repeated calls to the tech center, and resetting machine...This multipurpose brother kept giving me a "Low Toner" signal, even with a new toner cartridge installed.

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This printer will not stay connected wireless, have to reboot and run set up wizard for each print. It will not scan more than one document at a time, it stops in the middle of the scan with error, says "an error ocurred" , what is the error??. It cannot scan from printer, says check connection. I will be returning this thing

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