Brother Monochrome Laser Printer, HL-L5100DN, Duplex Two-Sided Printing, Ethernet Network Interface, Mobile Printing, Amazon Dash Replenishment Enabled

I bought this printer to replace another Brother that was leaving toner on my pages. Brand new, out of the box, the quality is the same or worse than the unit I replaced. Yes, Ive cleaned it. It helps for 1-2 prints then goes back to toner everywhere. As others have mentioned, replacing a brand new drum unit with another one is a) more than the cost of the printer, and b) a crap shoot if theres no guarantee it will make any difference. Avoid this one. Feb 2019 followup - finally got annoyed enough at the printer quality to try to fix it. Ordered replacement drum and toner kits from LxTek off Amazon: https://www.amazon.com/gp/product/B078JLRXJ6/ and https://www.amazon.com/gp/product/B07D38MKB1/ The drum replacement didnt do much. The toner cartridge solved the problem. Cost me another sixty bucks, but now I have a backup drum unit and a new plus a spare toner cartridge, and most of all a working printer. Hopefully this will help someone else stuck with this unit.

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Just terrible print quality with a grey background with streaks and splotches (see photo). Print quality was good at first but deteriorated after one or two months and maybe 200 pages (current page count is 398). I performed the cleaning procedure according to instructions on Brothers web site. The problem reappeared within a few days. Next, I called Brother support where the agent walked me through the same procedure. I asked her what I should do if the same problem appeared again. She told me to buy a new cartridge, and if that didnt help, buy a new drum unit. Great! The problem appeared once again. This time I read Brothers warranty which states consumables (drum unit and cartridge) are covered for 90 days. I contacted a Brother Authorized Service Center about getting it repaired. Turns out that you have to get authorization from Brother before an Authorized Repair Center will work on your printer even though this is not stated in the warranty. When I called Brother again, they wanted me to go through the whole cleaning procedure again. Then to actually get a repair authorization, you have to call back within 7 days with the same problem. Ive never experienced a warranty hassle like this. Ill never buy another Brother product since their support is so horrible.

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