VIOTEK GN27DW 27-Inch Curved Gaming Monitor, 1440p 144Hz Samsung VA Panel, FreeSync GamePlus FPS/RTS – VESA (White)

Two features of this item were defective right out of the box. 1) The audio jack does not conduct sound. Spent two hours troubleshooting this, checked settings in the user interface menu (UIM) to make certain they corresponded with the outputs from my computer. Tried both display port and HDMI cables to the monitor and the sound that was being sent to the monitor is not directed out the audio out jack. Used my other monitor to test every aspect of the audio out of my computer to be certain it was not on my end, only to find that all audio coming out of my system is fine. It is the monitor. 2) The instruction manual describes how to use the UIM to activate the red accent LEDs on the back of the panel. In the manual, it shows that an Icon shaped like the back of the monitor should be present in the interface as the second choice from left. That icon is not what is displayed on the monitor I received. My UIM says Eco, and all it does is change the screen display to various preset settings. I searched the entire UIM just in case the software had slight differences from the hardcopy manual, but there was no way to access and activate the LEDs. The model number on the box and machine are the same as what is described in the hardcopy manual and in the online description so I expect it to work as advertised, it does not. The audio jack could be forgivable as defective or broken in transport. but the interface menu being different from the manual is a manufacturer error. I took a chance on this item because of the overwhelming amount of positive reviews, but my experience now confirms the minority negative. I expect things to work as advertised, and even though the LEDs are a trifle addition that I may never have used, but........ I PAID FOR THEM TO WORK! so they should! The mismatch between the hardcopy guide and the UIM suggests chaotic manufacturing standards. Sorry, you only get one shot with me, Im returning this item for a refund and taking my business elsewhere.

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So, so gaming pc monitor. Had it returned for a different one. Pros: good picture on some games, thats if youre using primarily just for pc gaming at 1440p 144hz. Cons: mines came with missing vesa mount screws, awful menu interface layout, built in audio sounds terrible (wish it came with audio output so i can use my own speakers), gaming on my PS4 looked washed out (too pixelated), monitor stand felt cheap and fragile, no manual included, there was also instances where the monitor wouldnt detect my hdmi cable connection to either my pc or ps4. Update: Returned the 27" and got the the 32", still same issues. Audio output did not even work. Plus couldnt even get audio from the monitor. Display port was not working, i know for sure it wasnt the cable cause it worked on my other monitors. Highly disappointed!!! Will be returning for my money back, look elsewhere. Dont go cheap or else youll get what you pay for!!!

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when I brought this at march 2018, it was great. However, after one week of use , it would flash when I use sleep model. it could be fixed by restart my desktop, so I didnt bother to return it. Then, today July 2nd. I trun on my desktop just as usual ,then the minotor has a darker area in the edge. and they cant give product support anymore within just 4 month of using it. well . I guess you get what you pay for. next time I would just pay more for a longer using time.

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This monitor was great out of the box. My son saved his own money to make this purchase. The problem is the screen completely pixelated up the middle of the screen two months later! We sent it in to Viotek for what they called "warranty coverage." Theyve had the monitor for nearly a month with no word on how long it will take to return it to us. Lo and behold, they email today and told me it would be $219 if we want it fixed (The original price was $199). How is that coverage? NEVER AGAIN will I buy from this company. They dont care at all about selling defective products to their customers. Like I said, great out of the box but you risk it only lasting a VERY short while. Lesson learned- do not trust Viotek. I would give it zero stars for the overall quality and the poor customer service, but the 1 star represents the initial out of the box quality of the monitor. UPDATE: After going round and round with Viotek customer service I learned that the box my monitor was sent back to them in was damaged en route via the carrier! They had pictures and all, but no one told me that they just sent me a bill to "repair the damaged screen." After a month, I finally got a new monitor free of charge (the carrier busted the screen so it was not able to be fixed). I am not updating my stars until I see how this monitor works and if it lasts longer than the original one (which was 2 months).

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I bought this monitor for my husband but the color is not as good as it is with mine even though the specs were the same. The sound quality on the speakers are not good either really. Edit: after a few months we are having issues with dead pixels on start up. There are huge lines across the bottom and through the center after reading through the warranty though I am upset about the 15% fee for returns to Amazon. The speakers are beyond poor sound quality as well.

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DON"T BUY!!! dont recommend. Cant believe they send me 2 monitors with the same defect. I bought the GN32DB monitor on cyberweek on amazon. Looked like the perfect display for my needs. But guess what the audio jack 3.5mm didnt work so i tried 3 different audio devices: 2 headsets and a soundbar. Fine, I contacted Viotek directly and they wanted me to send it for repair. I was like nope, so I contacted amazon support and they asked if I wanted refund or replacement. I said lets give it a chance and I ordered a replacement. Guess what the replacement arrived today 12/15/2018 and has the same issue. So I noticed that in the manual it says that the OSD (menu interface) has the option of LED on off (this is the useless LEDs on the back of the monitor) . So i checked the menu and there was no option. This guys installed the wrong firmware on these 2 monitors and god knows how many and they dont even know. I will contact amazon again and ask for my full refund and Id be sending these monitors back.

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