City: US, New York
Received a defective monitor. Displayed nothing but a black screen. I understood that this could sometimes happen, but what pissed me off the most is the terrible customer service when trying to get it replaced. 2weeks and counting after sending my defective monitor back and still no update on when I’m getting my replacement.
Holy black light bleed and ghosting. This monitor is not what I had expected. Seems overpriced and underwhelming. The black light bleeding is extreme. Also had 3 dead pixels. No way am I paying 800 bucks for a monitor that is defective.
ASUS.. I own and have owned MANY of your products over the years. Spent thousands of dollars Im sure. This $750 monitor is malfunctioning after less then 48 hours! It was working fine and I was actually enjoying it immensely for the short time that it worked properly. Gaming was a pleasure on this beast until.. until the whole right side started randomly going blank! No Picture by Picture is NOT on and no its not my Displayport cable. No its not my GPU, CPU, or Alien interference. Its a really, really expensive monitor that may as well be a 20lb rock sitting on my desk. The only positive side here is that I dont have to deal with your customer service and warranty department. I will be getting my money back through Amazon. EDIT: I contacted ASUS tech support as a courtesy and to cover all my bases before sending it back to Amazon. After nearly 45 minutes of troubleshooting they were completely clueless as to what could be wrong with it. From my testing I believe its the Displayport port on the monitor. HDMI works fine. Long story short its getting sent back asap. Lots of brands and options out there but ASUS is out.
My son spent a month researching the best gaming monitor, as he was using his hard earned mowing and chore money to make this big purchase (for a 14 year old). He was so excited and planned everything around the delivery, so he could spend the weekend playing on it. The delivery was made on schedule, but the monitor box was semi-opened, arriving within another box, which was odd. My son had a friend over and they finished opening and carefully unpacking and setting up the monitor. 2 hours later the room was perfect for gaming, unfortunately, as soon at the monitor/computer was actually turned on, the 3 deep scratches in the monitor screen, including a deep dig in the outside of the monitor. Very distraught, we decided to pack it up and send it back. Imagine our surprise to find another return slip in the original semi-opened box where someone else had also returned it. So they were selling a damaged, pre-owned monitor as brand new. We will never trust another of their products again.
I used this monitor for 3 months and really wanted to like it but overall was extremely disappointed with it. I ended up selling it at a big loss and purchased one two hundred dollars cheaper that is much better for gaming. The only good about this monitor are the colors looked almost as good as my older IPS monitor I had replaced. The bad is that its extremely blurry when in dark scenes of a game and you look around. When there was a dark background and looking around, you would get some really bad pixel blur. Super slow response time in dark scenes. Even with OD at 4 it was so noticeable that you really wouldnt want to play the game anymore. It instantly made you lose focus of the game and focus on the pixel blur. I tried to get used to it and it would just annoy me instantly. Not sure how this monitor has so many positive reviews on here. Dont go with this monitor if your looking for a fast response time.
The product itself looked amazing. Video game graphics looked great but my first monitor had dead pixels. I requested a new one and it arrived quick. After a week the replacement monitor had another pixel die out. For $600 you expect a perfect item and this just isn’t it. I hadn’t even returned the first monitor yet because of the holidays. Now I have two monitors to mail back. Will no longer be buying from Asus
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