HP EliteDesk 800 G1 Tower, Intel Core i7-4770 3.4Ghz, 2TB HDD, 16GB DDR3 Ram, DVD-ROM, Windows 10 Pro 64-bit (Renewed)

UPDATED REVIEW 3-stars The replacement came, and it is exactly as it should be. The PC works well, and we would purchase again. 4-stars for the actual product (this time) 2-stars for the lack of quality control on the original order So, that equals 3 stars total for this review. ____________________________________________________________ ORIGINAL REVIEW 1-star When we received the item and opened it up, it looked great inside. The inside of the box looked like a brand new computer. There was not a spec of dust inside. The wiring assembly is pretty dirty. There was no thought of air-flow when the connections were made. The problem is that once we looked at the back of the machine, we noticed that half of the ports were out of alignment. After inspection on the outside, and the motherboard inside the box, it appears that the motherboard is actually twisted. It boggles my mind how a motherboard could get twisted/bent. We sent for a replacement. We hope we can actually get the replacement to work as expected. I will update the review, as the story unfolds. For now, 1 star, since the machine is not functional.

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Several weeks ago I purchased the tower - it arrived on time, no problem there. However, when we set it up, it sounded like a percolator and the speaker worked off and on.I wrote a review and right away I got an email from the company. The next day or so, I got a phone call about returning the computer - the lady I spoke to was very helpful. I sent it back and got a second one a few days later. Well, we had a hard time getting this one up and going. Part of the problem is that there really arent any written instructions. We had to come up with a code [where was this supposed to be?] Come to find out, it was on a sticker on the computer - you had to scratch off the coating so you could see the code, like you would on a lottery ticket. But how were we to know this? And the wired mouse was broken - I mean, the plastic was literally broken in two. You could see this while it was still in the wrapping. And while this one doesnt isnt as loud as the previous tower, it is still somewhat noisy. Maybe its because Im used to a laptop, which was totally silent, but this tower seems like its complaining. Im hoping this will be worth the money and effort. The folks at the company were very pleasant and eager to help, so thats great. But Im not really happy with getting a broken mouse and all of the time and effort it took to get this second computer up and going, not to mention the percolating sound. -- Also, I dont know what happened to my earlier review. It seems to have disappeared.

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The Desktop arrived in a very flimsy packaging - PC protected by paper mache type corner protectors - no bubble wrap or beans to fill in the gaps between the PC case and the box. No 110 volt power cable provided. Bought a power cable and set up the PC - unit ran OK but very serious sounding noise from Hard Drive which was not case vibration but THE hard drive. Talked with Amazon technical support - they mentioned swapping out the hard drive but offered a full refund which I accepted. This item could have been great value for money IF the Hard Drive had been OK

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