Sony BDPS3700 Streaming Blu-Ray Disc Player with Wi-Fi (Black)

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We ordered this product and it worked great for 2 days. Then out of nowhere, it started telling us that the "Child Lock" was on, and would not allow us to open the disc tray. I followed the instruction manual to disable this function, and it gave me the message "Child lock deactivated. You may now eject the disc tray". I pressed Eject and it told me that Child Lock was on. Thinking this was just a faulty device, we returned it to Amazon, who promptly sent us out a replacement. The replacement worked great for 2 days, and then, guess what, the same problem. A Child Lock feature would not allow us to open the disc tray and could not be turned off. The last movie we watched is now seemingly stuck in the tray forever. We will now return this device again and purchase a different product from a different manufacturer. Spend your money elsewhere, this device is not worth the headache.

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I bought a different Sony BlueRay player and it died after 6 months. For some reason I thought this Sony BlueRay player would be different. I purchased this in July 2016. Ive only used it a handful of times and now it wont even turn on. Conveniently enough it is beyond the return date. Ive never dealt with so much junk in my life. Never again will I buy anything Sony.

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This player is garbage. SONY really dropped the ball on this one. First one i got the disc tray went into child lock mode and i could not get it open. I did the STOP, HOME and TOP MENU to turn child lock off. Got message "[Eject] key is now working" but when I hit the eject button it doesnt open and a message pops up on the tv saying that the tray is locked. I sent that one back to amazon for a new one and the new one started doing the same exact thing a couple weeks later. I had a disc in at the time and the only way i could get it out was to do an emergency tray opening by unplugging the power for 30 seconds, then hold the eject button on the unit while plugging the power back in. Keep holding the button until the tray opens. I sent it back for a refund and Amazon refunded me my money, but took a $16 restocking fee out of my refund. I am very pissed about this. I was going to buy a different brand blu ray player through Amazon, but now i may just go to Best Buy. Sorry Amazon looks like you will be losing my business after this. DO NOT BUY THIS PLAYER

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I wish i had researched this more before I bought this. This unit is horrible as a streaming device for Netflix etc. A short Google search revealed that this is a real problem with Sony blu ray players.........they just suck at streaming. Buffers time after time. Tried all the fixes that Sony suggests such as updating software, testing internet speed etc. No probs there. No probs streaming on any other device in my household. It is a problem with Sony. Really???????

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I bought this to replace a 2011 vintage Sony BDP-BX58 streaming Blue-ray/DVD player that had suddenly developed network authentication issues on Netflix & Amazon streaming. I was expecting some improvement in technology & usability with the passing of 6 years; wow, what a disappointment. The box is smaller, but instead of the player plugging directly into the wall you now have to deal with a "wall wart" transformer and very flimsy power cord. Thats a real pain on an already crowded media center and power strip. It plays Blu-ray and DVD media reasonably well, one downside here is that the front display of where you are in a video (chapter & time elapsed/remaining) is missing, yes, you can pick up the remote and pres display and have it cover about 1/3 of the display to show that information, but to me this is not progress, it is bad design. It played my DVD-R and CD-R media reasonably well. CD-R full of photos play as a slide show or you can browse to a particular photo and display just that one. The browsing was noticeably slower than my old player, and that by no means was a high-end player. Playing media off USB is also a step backwards; instead of just being able to browse a directory/folder and selecting a file and having it play that audio/video or display the photo, you now have to tell the browser what directory/folder AND the type of media you want to see. You end up going through each folder 3 times trying to find files you want to view/play. Good grief, my JVC DVD player from 2004 had better software than this! Another annoyance is that volume levels on streaming, discs and USB are all different. So when you pop aDVD in you may need to turn the volume way up, then later you switch to streaming and you find the volume is blasting. Media played off USB is somewhere in the middle. For what its worth my old Sony player had the same problem, I guess its a "feature". Streaming is the biggest disappointment with this player. Thats a problem as 75% of our video watching these days is streaming on Amazon or Netflix as well as the occasional VuDu. Biggest problem is streaming video quality: it tiles (pixelated video) during complex or scenes with lots of motion. At first I thought it was the particular episodes I was watching, but I ruled that out by watching ones I had watched on the old player without problem, now they had tiling. I watched the episodes on my laptop over the same WiFi and had no issues. The second biggest problem is navigation. Instead of the old and easy to navigate grid or matrix, my Netflix and Amazon are now a huge horizontal scrolling list. If you like wearing out the buttons on your remote this is a great feature, but to me a huge step backwards in usability. Another annoyance for serials is the indicator that you have watched an episode, which used to be unmistakably a subdued gray, is now impossible to detect. I guess they figured they dont need that as they auto-play the next episode. I dont know if that does that on pay per-episode programming, but if it does watch out. Another annoyance with streaming is the app updates. When an app updates the icon in your "My Apps" section of the app selector no longer works. You have to delete it from My Apps, then go back to the master app list, find it and add it back to My Apps. Doesnt happen often, but again, older streaming players didnt have this issue. This is sloppy programming. Summary: this is actually a couple of steps back from the entry level Sony Blu-ray/streaming player I purchased 6 years ago. I didnt expect that! In fact its streaming usability is below that of my first generation Roku from 2009. Its selection of streaming apps is rather limited and to make matters worse the streaming quality is not the best. The real killer for me is the searching for content within Amazon Video and Netflix. Im frustrated everytime I use the streaming. As a basic Blu-ray/DVD player it - it works just fine.

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This product is defective. It worked fine for two days and then an error message began to appear that states that the child lock is on and the DVD tray open/close function ceases to work. There is no way to turn the child lock off. There are numerous reports of the same problem, with no apparent fix for this. The player is therefore useless.

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Out of the box I was able to connect to my wifi network but it wouldnt connect to the Internet, or would briefly connect and then lose the connection. I installed new firmware via USB memorystick, but that didnt solve the issue. An hour on the phone with tech support, who thought the problem was Sony having problems with Apples Airport, so they had me connect to the built in router on my Comcast Modem, which seemed to work until after I was off the phone with tech support, and then it didnt. Called tech support again and they had me manually enter IP address etc. and change the DNS servers to 8.8.8.8 and 8.8.4.4. After that, it wouldnt even connect to the wifi network. My older sony blu ray player connected to the network out of the box no problem, and works fine today. Something is seriously wrong.

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I got this blueray player for its streaming, as well as its compact size and ability to handle blueray discs, I figured this was a good replacement for my Chromecast and a way to add blueray playback. Its playback of bluerays was fine, although it seemed pretty slow to initilize even when quick start was enabled. The streaming is where the major design flaw sets in. I can only infer they used insufficient/cheap materials to construct the unit as its memory it uses for streaming services appears to ware out quickly. Like other users have described streaming with any of the apps makes the unit prone to freezing where removing the power cable is required. This itself is not that awful after living with it for six months, the worse part is the factory resets...... ALL THE TIME. Anytime it freezes and power needs to be removed it forgets, all wireless and LAN settings, removes all your apps, and favorites, and you have to login to everything all over again... If you use multiple streaming apps, just getting them all setup again can take 15-20 minutes... If this only happens once a month maybe it would even be tolerable... But somewhere in the third month of happening it started doing this every week, which then became every day, then multiple times a day.... Till finally today it restarts it self and factory resets nearly immediately, I cant even enter a network password without it resetting again.... luckily I got my disc out before it couldnt even do that. Its unusable now, wont even plays discs. It just keeps rebooting... Im pretty gentle on my electronics and have been known to have them last a long time.... This was just poorly made, streaming functions and internet connectivity were not priorities in their design here, just promotional ad jargon.... they probably should have had more memory and of a higher quality that would last longer, or perhaps design a way to manually or automatically clean your apps cache and data without factory resets. Its sad this bares the Sony name at all.

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Our family room is our movie/TV room, but our television, a beautiful plasma LG model, isnt "smart." We need a Blu-ray player, not only for playing DVDs and high-def discs but also for accessing the internet and streaming programs on Netflix. So we bought this Sony model three months ago, and for the first month, it worked great. But then, mysteriously, it began freezing on us--either while "booting up" and connecting or while streaming a program--and when that happens (and it has happened literally dozens of times in the past two months), game over. Not only do we typically have to unplug the unit (remember, its frozen, locked up tighter n Fort Knox), when we plug it in again we have to both reenter the network password AND re-sign in to our Netflix account. And then we keep our fingers crossed that it will remain connected long enough to stream an entire movie or TV program. Last evening, we were watching the final episode of a thrilling show when, with seven minutes to go, the screen went black. Yep. The Sony froze again. I told my wife, "This is it. Weve suffered long enough!" (Admittedly, it is a first-world problem, and in the ultimate scheme of things, a mere blip on the screen of lifes "sufferings." But nonetheless, a needless aggravation.) "We are sending this back," I said. Unfortunately, we were too late as the "return window" closed 30 days after purchase--during which time, of course, the unit worked just fine. So now, apart from unplugging this piece of junk for the last time and slam-dunking it into the garbage bin, I was left with one recourse: writing a product review for Amazon. Ive given it two stars because it plays discs nicely and without faltering--at least so far. Spare yourself the headache and skip this model, especially if you intend to use it to stream programs.

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We loved this unit until it started malfunctioning a few weeks ago. Weve had it a grand total of five and a half months and it appears to be toast now. Mind you, we both work full-time and this unit certainly does not get over used. Sometimes it works, sometimes it doesnt. We sometimes unplug the power from the back of the unit and it resets and then works for a while. Today now it locked up with the word Netflix on the screen as its trying to load and never does load. Resetting after that has done nothing. This looks like an affordable choice until you consider that you might not even get 6 months of use out of it.

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