Xerox WorkCentre 3215/NI Monochrome Multifunction Printer

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The printer works... prints fast, no issues with quality of prints.... The setup was a pain, but I was able to get it on my wireless network. My desire was to be able to print wirelessly and scan documents to SMB. Neither of these features works. Every time I need to print I have to completely restart the printer, and it does NOT scan to SMB. The AirPrint feature does work, but you have to physically restart the thing EVERY TIME, which defeats the idea of quickly printing something from a mobile device and grabbing it off the press while heading out the door. Maybe this could be fixed by connecting it to the router via LAN, but that isnt a compromise Im willing to make. Not a good product, would not recommend!

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The machine itself seems to be very good, but as other reviewers have said, setup was challenging. I expected the standard issues others have mentioned and I was able to connect to the machines web browser-based interface. The main problem was that I was unable to connect the WorkCentre 3215 to the WiFi from my Verizon FIOS G1100 router. Xerox customer support said there is a compatibility problem specifically with this router. Eventually, I found that turning off the WorkCentres "WiFi Direct" connection solved the problem and I was able to connect to the FIOS router. Apparently there is interference between WiFi Direct and routers WiFi. Other brands of printers may have a similar issue. I also set up the printer with a static IP address. Note that it is possible to turn off the Configuration Report from the LCD on the printer itself. Go to: System Setup > Machine Setup > Conf. Page, press "ok" and select the "off" option. One reviewer mentioned the messy toner during setup. Pull the plastic out of the toner cartridge slowly and it will minimize the toner that comes out. It is a good idea to do that step over something to contain the small amount of toner that comes out.

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Worst printer I have ever owned. It has printed the unit reports on how much toner is left over 45 times. It jams on every print request. It does not take in the paper properly and jams throughout every order. The printer is connected and it keeps saying printer will not print and prints a report on what the printer has instead. I will be returning this piece of junk. This was was first xerox printer and it will be the last. A total piece of crap.

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I needed a basic reliable printer and scanner for a work-from-home situation and this printer seemed like a very affordable option. When I can get it to work, it does a suitable job. But right off the bat I had to spend hours with the installation/set up, first on my own and then with multiple phone calls (many of them dropped or disconnected mid-call) to Xerox technical support, and was still unable to get the WorkCentre 3215 to connect to my newer Dell XPS13 and my older MacBook Pro. After about the fourth unsuccessful attempt to get help with this I was finally transferred to someone in 2nd level software support who was able to resolve the installation and wireless connection issues by logging on to my PC remotely. However, two months later I continue to have intermittent connectivity issues which are sometimes solved by rebooting my PC (as suggested during yet another call to technical support), sometimes not. Two days ago (outside of call hours) I tried to scan to my PC and got a cannot connect message. I rebooted both my computer and the printer (which has to be almost force shut down, by the way - simply pressing and releasing the power button once does not turn it off) and could not get the scanner function to work. I then tried connecting to my PC with the USB cable and still received the same error message. This morning I spent about 15 minutes on hold with Xerox, had the call dropped, called back once more and then, after starting to problem solve with them, found that - surprise! - the scanner was working again. So if you like unpredictability and frustration when it comes to being able to print or scan, and enjoy automated phone systems and bad hold music, by all means - make the purchase.

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My consumables report shows 100% full. Competitors ship with a nearly empty cartridge. I bought the Xerox because it accepts half price clone cartridges. I may buy one of their OEM cartridges as a thank you for the full one it came with. Plus it has the funny European spelling of centre. So Spectre. This review was compelled by the packaging. It is high end stereo stuff, with soft foam corners (not the crumbly messy compressed popcorn stuff) and inserts. The tape ends holding the doors closed were folded inside to make tabs that were easy to grip and remove. My impression was if they put as much thought into the product as they put into the packaging this baby will run. The duplexing is software driven - it does not have an internal tray to flip the paper. It prints pages 2, 4, 6, etc., then a message pops up instructing you to put those pages back in the paper tray face and top up, and press the control panel button to print pages 1, 3, 5, etc. Rotating the pages top to bottom is counter intuitive with the paper path. The quick start guide has a graphic of the orientation that is not clear. The lazy me was expecting an internal flip and rotate. Not gonna happen at this price point. Installation instructions are straight forward on a large fold out sheet. Pulling the tape out of the toner releases some toner dust. Don’t do that over the good rug. It did not come with a cat5e cable, but did come with power, phone, and USB cables. The installation disk handled the cat5e network connection. The fax is enabled by default. My first tele/scam/spam call of the day got a fax tone. Awesome. It possible to set the fax to manual, but not the spam calls. Install software on each computer on the homegroup in order to use the drivers and the software suite on that computer. Scan worked, and of course printing did too. Filled in the on-line warranty, then product registration asked for the exact same information, including the serial number. Probably some regulation that prohibits using warranty information to populate product registration. Who knows. This anachronism is only noticeable because tech has gotten so smart. This is a lot of 4 in 1 multifunction laser printer for the money. The full cartridge and ability to use clone cartridges seal the deal.

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After getting a HP laserjet from staples for 50 dollars more, I was concerned at the thin plastic and design of the latest HPs. They just feel like cheap toys. Stumbled across one on sale and it’s Way better than he HPs in the same price ranges. Great mid-grade well-put together plastic, a good 7 pounds heavier than the HP which is a good thing. Connected and worked with my LAN in seconds and works fine with windows 10. Scanning to PC simple, scan to email simple as well. I owned a Xerox Workcentre as a dedicated copier for literally 20 years and I am glad I tried xerox again. At this price it is a steal. Only complaint and why it gets four stars is I believe the paper tray could have been designed to hold more, but for small to medium offices this is a great machine. It’s replacing my fax, copier and mono-printer and saving a ton of room.

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Cheap product. After scanning approximately 75 pages, the multipage feeder stopped working. Very cheap material used in this product. Save yourself the stress of having to buy a replacement, buy spending a bit more money for a better product.

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I bought this WorkCentre to replace a 6-year-old multi-function machine that had been run into the ground. Ive come to trust Xerox, having also purchased a color laser printer from this company a year ago. It is functioning flawlessly, and on its second set of toner cartridges, due to moderate usage. Im confident this WorkCentre product will perform equally well. Having used it now for a week, I am completely satisfied with its performance and features, and would not hesitate to recommend it to other users.

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Set up was not as logical as oi could have been. Documentation not really clear. Copy quality is super! The fax function failed after 18 months. Service cal for repair cost as much as a replacement fax. Replaced with a new fax unit (all-in-one printer). Using the Xerox for just b/w copy machine.

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We have had this WorkCentre for about 1 month and I love it. I wish I had replaced my bulky copier sooner. It is not a bulky unit, it is quiet, prints quick and I can even print from my phone using the App. This is used in an office atmosphere but I do use it to make copies for the public. I also use it to print various labels and have not had any issues

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