John J.
I really loved this printer, until it came time to replace a toner cartridge. A set of 4 genuine Xerox high-yield replacement toner cartridges can easily cost you more than the price of the C405/DN printer, so I looked for a good generic compatible cartridge brand. Long story short - generics wont work in this printer. I received this printer new less than two weeks ago from Amazon. I had a large color print job that burned through one of the toner colors in a couple of days, so I ordered a set of 4 generic compatible toner cartridges. When I inserted the replacement cartridge, I got a Toner Fault error. I assumed it was a bad brand, since there were no reviews yet on Amazon. So, I ordered another brand that had good reviews on Amazon and reportedly worked with this printer. When I inserted that cartridge, I got the same result - Toner Fault. After several correspondences with the toner vendor, I reached out to Amazon today for support, who got Xerox technical support on the phone. The Xerox tech towed the company line, insisting that they only support genuine Xerox toner cartridges. This printer was recently manufactured by Xerox (March 2018) with the latest March 1, 2018 version of the firmware. I suspect that Xerox has clamped down on the use of non-genuine toner cartridges in the latest version of their firmware, causing the Toner Fault error to be issued, although the Xerox tech would not confirm that. Xerox does not post earlier versions of the firmware on their site, and the tech said the only way I could get that was through an in-person service call. This experience has left me feeling angry at Xerox, if in fact they have altered their product firmware to forbid usage of generic toner cartridges. This is a huge step that will seriously alter the operating costs for anyone planning to use generic toner cartridges. Ive returned this printer to Amazon, and I dont plan to ever buy another Xerox product! This really is an outstanding printer, but be prepared to pay for genuine Xerox toner cartridges.
