Xerox VersaLink Laser MultiFunction Printer with Black, Yellow, Cyan and Magenta Standard Capacity Toner Cartridge

Im not one to write reviews. But I need to voice my frustration with Xerox. I run a 1500 person company, with 110 locations. Each location has 2 printers. We bought about 10x of these printers to test to see if we would switch the whole company over. NOPE! Its not the printer. Yes, we had some break. But printers break. There are moving and replaceable parts. It happens. Its Xeroxs support. We have receipts for each printer. When we call Xerox for support, they tell us its out of warranty. Its like the warranty starts when its shipped from their factory to Amazon. So their 1 year support is actually like 8-10 months support. Its enraging. We bought the 4 year extended support with Square Trade. Because they know the product was purchased less than a year ago, they wont honor the warranty replacement either. Xerox lost out on, at least, 250 MFC sales because their warranty is dishonest at best.

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I spent almost $800 on this printer and have not even had it 6 months and it never works right. Straight out of the box it had issues finding the internet, (which it is a business, so we have a properly installed, very expensive server) so we ended up hard wiring it to Ethernet. Right then I should have sent it back. The problems have been non stop since this. The printer keeps having a "device fault." We sent it to a tech in the area and spent $300 on a replacement part that it needs every 25,000 pages printed or so....and now that it is "fixed" the device fault is back with a new issue. Overall this has been the biggest piece of junk I have purchased from amazon and I see that I am not alone. There are a lot of 5 star reviews, but I guarantee you they did not use this commercially like it is advertised to be used. And maybe they didnt even use it at all before reviewing the product. I wish this had a warranty, but of course they would never make any money offering a guarantee from a product they know is garbage! :( Dont be fooled like I was!

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Out of the box the ADF did not work right. Xerox sent a new ADF after a few phone calls. The repairman came and installed a new pickup roller. It helped for a couple hundred pages. It picks a few single pages, then grabs a few pages at a time and paper jams. Very frustrating. It prints very nice. The scan feature is a lot slower on the ADF (when it works), than I was hoping for. I am trying to scan a lot of documents tonight, and I have to rescan the same documents frequently. Some scan jobs it works fine, but I am estimating that my average scan packet is about 40-50 pages and some times it jams on page 10 and some times on page 39, you just never know. Then, you delete the job and start all over. Xerox service is closed it is 9 pm and they will be getting a call again tomorrow. Hopefully the repair tech kept the ADF and didnt send it back to Xerox. While he was here, the ADF was working, but we didnt scan that many documents. I have cleaned the pick up rollers a few times. Also, the ADF pulls documents through crooked

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Weve had this printer for 9 months and theres always a problem. Weve had service calls and a service technician came out and it still doesnt work right. Sometimes it prints and the print quality is great, but most of the time there is a problem that keeps us from being able to use it. We are always unplugging and replugging. Sometimes that solves the problem, but usually it doesnt. Never again Xerox. Were back to HP....

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Ink way too expensive. Costs as much as the printer. Requires IT expertise to set up.

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Bought the printer in August of 2018, by March of 2019, the printer died and no could fix, then set a refurbished replacement that arrived broken in a beat up box, and it was also unusable due to what looks like a botched refurbishment. Very disappointed

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