Wayne Walter
Not long after I got this printer, it started giving me the error "Low Density 093-921 Printer Check Cyan Toner Restart Printer" That cartridge was still full, barely used. But I did so anyway. The problem went away for a while but then it did the same for the Yellow Toner. I was fed up for a while and turned the printer off. After a couple months, I turned it on, error gone. It worked great for a couple months, and I print only 2 or 3 times a week. But then it was giving the same error for the Yellow Toner again. So took it out, put it back in, power off and on many times. Nothing improved. This time, online, I found a tip from another Amazon reviewer that there is a HOT FIX for the firmware. So I talked to Xerox Tech Support which cost $25 since its no longer in warranty. They did the firmware upgrade but the error was still there. So the tech support guy said to go ahead and replace the Yellow toner since it must have gone bad. But after I balked at replacing a toner that was 94% full, he suggested to power off and on. Now the error switched to saying the Megenta Cartridge was low. The tech support guy said that was weird but couldnt help me other than to suggest to replace the Magenta. Im done with this printer. Will get something else.
