Silhouette SILHOUETTE-CAMEO-3-4T Wireless Cutting Machine - AutoBlade - Dual Carriage - Studio Software

First, let me say that my business revolves entirely around this machine. Ive used Silhouette cutters before with great success, so I was really excited about this model. However, it broke after only TWO WEEKS of use. It started by only registering about half the time, with the other half resulting in an error. When it did cut, it would suddenly skip to an inch above where it should have been. Other times it would pause mid-cut and either shut off or stall out. Sometimes the screen would flash colors randomly. In short, it was an absolute mess. Heres a breakdown of the customer service responses from Silhouette: -Called to report issue and was placed on hold for an hour. Then the call was ended by Silhouette (they hung up). -Called to report the issue and managed to speak to a human being. I requested a new machine based on the fact that I am very experienced with Silhouette software and firmware, but could find no solution to the problem and suspected it may be a wiring issue. -She "reassured" me that she could fix it and asked me questions over a thirty minute period. She then suggested I "take it back for a refund", which is outrageous because EVERY Silhouette retailer has a "no open box" return policy. The fact that I had to notify her of that makes me wonder how many people have wasted time trying to return their items. -I confirmed my firmware and software were up to date. She suggested I use the Silhouette design program to "check for updates" using the feature on the toolbar. When I tried to do so, it said no updates could be found. She "reassured" me that there were probably updates and that I wouldnt be able to search for them through the program because there was a huge glitch in that feature. Then why have me do it? -When I asked if any recent updates were having problems, she admitted that an update in January had caused "a ton of bugs". Not what any customer wants to hear. -After telling me that a replacement machine would be the most likely route after checking my firmware and software options, she had me re-install them both, but not before she promptly ended the call stating that she needed to stop for the day because her "shift ended in a couple hours". Well, how about the hours I wasted on the phone? By this time, the count was well into four hours. -I answered all her questions, ran all the system checks she asked for, updated/re-installed all the firmware and software, and took pictures of all the error screens she asked for, with the understanding she would call me back the next day. She didnt. -I waited on hold another hour the next day until Silhouette hung up on me. -I emailed support, asking for an immediate replacement for my machine that was TWO WEEKS OLD and included all the information and pictures I had previously sent to the first rep. -I received an email back stating that in order to even be considered for a product replacement, I would now have to send in video of the malfunctions to "prove" my machine was doing what I claimed. I cant deal with this anymore. Its outrageous that I spent close to $300.00 for two weeks of ownership, half of which was full of frustration and malfunction. My business revolves around my need for a precision cutter, and Ive lost out on a ton of sales because of this disaster of a machine. Not to mention the time and supplies Ive wasted having to "prove" my machine is really malfunctioning. My first call was in early February and this has still not been resolved. My guess is their waiting for me to go away. READ ALL THE ONE STAR REVIEWS AND YOU WILL SEE MORE OF THE SAME!

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Ive had no issues with the Cameo 3 cutting machine itself, but Silhouette as a company is impossible to deal with. I purchased the additional upgrade to be able to cut directly from Illustrator and not mess with their software system. Unfortunately, the plugin breaks every time Adobe updates Illustrator. Silhouette is unresponsive to getting the plugin fixed and just offers to sell their Designer edition of their software which can import and cut vector files. It would be one thing if it was a free plugin, but its not, and as a paid, premium product, I expect better service from companies I do business with.

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TLDR: Please beware that this machine is one of the biggest scams on the market. Theres no customer support, and the hardware is as cheap as you can make it. The software has been in beta for almost 5 years, and its not looking like an update is coming anytime soon. Theres a reason they dont list a contact number and 20% of their amazon reviews are a single star. Do yourself a favor, and go for the Cricut or Brother machines. FULL: As a side business, I run a moderately successful online store selling gift tags and cards, and heavily rely on my die cutting machine. I purchased the silhouette because at that point, there was a $75 difference between it and the cricut, and it was not apparent why. What a mistake on my end! Since that purchase, I have wasted 10 times that amount in ruined merchandise, materials, time, and actual money spent on replacement parts/consumables/etc. Many users complain about the software, but honestly, thats the least of it. Yeah, theyre right. The software is useless, missing key (FUNDAMENTAL) features such as ctrl + to zoom in, and ctrl + a to select all. I mean its difficult for me, as a coder IRL, to understand why features integral to the operating system would somehow be missed here. But again, not the worst of it. Frankly, Id put up with this and more harrowing issues if the machine actually cut. Heres my main concern: the mechanics of the machine are absolutely dismal. As in, your lever that secures the cutting mat actually becomes unlocked (see first pic) IN THE PROCESS OF CUTTING. So youre building this machine, and you build your lever lock to rotate the same way as the machine axel rotates... hm. Moreover, the blades themselves are manufactured poorly. You can see a new blade that is somehow already warped inside (see pic 2). Finally, the process of cutting is frustrating to the nth degree. Sometimes it works ok. Sometimes not. And when it doesnt work it really really doesnt work. Ive included a bunch of photos of ruined tags I recently cut. This happens on average 50% of the time. Dont believe me? See the last photo. Thats my trash bin of wasted materials over 3 days (!) of orders. THREE DAYS. After unsuccessfully attempting to fix it myself the first time (2 weeks after purchase), I contacted support (which doesnt actually have a number to call because too many users were calling to complain). She told me that i should try buying a new printer. When I kindly asked for a full refund, as it had only been two weeks, they stopped responding. Keep in mind, their return policy is 30 days! I have since reported them to the BBB, and ensured that my complaints are visible on all their social media sites, but what Id really like is to make sure that NOBODY ELSE spends a dime of their hard earned money on a company that clearly doesnt value it.

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I was so excited to receive my silhouette only to be majorly disappointed by its performance. Ive successfully completed 3 tiny projects in the month and a half that Ive had my silhouette. Ive wasted more money than I care to say in vinyl, since my machine only cuts about half of a project at a time before "checking for connection" for a while... then dragging the blade back to the beginning position leaving a cut through the middle of the project. Im done with this. I was trying to invest in a new tool to help add a little something to my furniture/decor jobs, but low and behold, I received a dud.

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player DO NOT BUY THIS MACHINE. I am a longtime user of the Cameo 2. That machine worked like a charm and I loved it. I purchased this machine due to the purported bluetooth capabilities and the auto-adjusting blade. The bluetooth DOES NOT WORK! It constantly drops connection and pauses indefinitely in the middle of cutting jobs, basically rendering the project useless. I went to the Silhouette website to see if there was firmware that could fix the problem and there was. So, I downloaded the firmware installer but guess what?....the installer doesnt work so I cannot install the new firmware. Other problems with this machine include the carriage that holds the blades is too weak. I tried cutting through 100lb card stock and the carriage would repeatedly jam and not cut through the card stock. When I cancelled the project, the blade remained in the card stock and basically ripped a whole through the card stock and the cutting mat, ruining it. I have attached a video to showing the machine jamming on card stock. (And just so you know, I changed the blades twice to new blades, so a dull blade was not the issue.) If it cannot even cut card stock, what good is it? So, yesterday, I called customer service and was kept on hold for about 2 hours. After waiting 2 hours, a message comes on and tells me they cannot take the call and to leave a message. Furiously, I left a message for customer service and...wait for it.....what a shock....no one called me back. I feel like I have been completely ripped off. I am going back to my Cameo 2. Whatever you do, please do not buy this machine.

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I am extremely disappointed in this product. I have had no less than three Cricuts, I also have had the original Silhouette Cameo since 2011, I have also subscribed to the 150 designs a month /annual design store subscription since 2011. I have over 20,000 designs and have used the Cameo 1 extensively, so I am very familiar with these machines. I bought the Cameo 3 last month because it is supposed to have Bluetooth capabilities. Unfortunately it doesnt. I attempted to set up Bluetooth and worked on getting it set up for three hours. I rebooted both my computer and the machine several times. I Googled troubleshooting the issue and there are pages and pages of people discussing the Bluetooth issue that goes back at least a year. I was never able to get this function to work. I am so unhappy with the product. I was able to use the machine when I plugged in the USB cord but even then the machine would start a cut and then stop halfway through and never start up. I can no longer recommend this product to others.

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Lots of steps to accomplish a simple task of just cutting paper. Not iser friendly for explanation and instruction o How to use the features. Not compatible with other fonts forcing to biy the silhouette product. You tube will be your friend.

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I previously owned the original Silhouette cameo I used it to run my sign business and used it a TON it had some glitches like cutting off track and not cutting properly but usually I could change up how I was trying to cut the design and it would work. unfortunately it completely died and stopped cutting correctly all together after using it for 3 years. Naturally I upgraded to the Cameo 3 which had some features I was excited about unfortunately it doesnt work well at all and the issues I had with the original cameo pale in comparison to the absolute headache this machine is. It will NOT connect to my computer which is a HP (Ive seen reviews that MAC users have lots of issues) it just says "paused" when ever I send a project to the machine and then never cuts. So I have to save everything to an SD card and cut directly on the machine without hooking it to my computer super frustrating since I often need to make a tiny change or adjustment to a design and have to save and unload and re load it to an SD card. Additionally on top of that Bluetooth will not work at all. Lastly it picks and chooses what it will and wont cut. I tried a design and it cut a portion of it but the words in a different font, but when I tried to cut words written in the "Arial" font which is the DEFAULT font for this machine, it would not cut it just cut a bunch of randomness. I tried EVERYTHING to get it to cut and it wouldnt cut right. Basically this new model is a complete and utter piece of garbage do not waste your time or money! I am now a blogger and no longer run my sign shop, but share many of my project tutorials on YouTube which include clips of the machine with links to purchase this product. I can no longer in good faith promote a company who is putting out such terrible equipment .I will be making the switch to another brand in the very near future.

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I use to own the silhouette portrait and although I experienced a few difficulties they were never as bad as the experience Im having with the Cameo 3. The bluetooth is erratic, the blade doesnt always adjust to cutting settings, the bar that is meant to hold down the mat and paper doesnt hold tight. It takes an hour for support to answer their calls. At this point I assume its because there are too many customers having similar problems Overall I have wasted more time with this machine than it is worth!

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