HP OfficeJet Pro 7740 Wide Format All-in-One Printer with Wireless Printing, Amazon Dash Replenishment ready (G5J38A)

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As others have said, very poor print quality on 11x17 prints. I have been sent two replacement print heads and an entirely new printer, all with the same lines across the page every inch. HP just wants to keep replacing the print heads claiming "the new one wont have any issues..." Clearly there is a design or firmware flaw with this model, which is really unusual for HP. Update: My second warranty replacement printer has arrived with the exact same printing issues...

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Despite using a setting to print black & white only this HP printer model is designed to mix in a color anyway. Printer cartridges have a chip that can prevent the HP 7740 from printing. When the cartridge chips decide it is time to buy more cartridges I couldnt print a thing. I owned this HP printer for only six months and nearly spent the price of the printer for cartridge replacements because the printer wouldnt work without all colors newly installed. I can still hear ink splashing around in the so called empty cartridges but had to buy more to keep the printer operating. I have replaced this HP ink jet printer with a laser printer that is not an HP brand. Based on my low home use level and the absence of printer controlling chips, I expect to work uninterrupted. Too bad, I was a long term HP product user.

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I have had a series of HP printers as of late. All wide-format. AIO printers. A 7510 - that died. A replacement 7612 - that died soon after the warranty expired. And this 7740 that I just installed...after considerable difficulty. Mind you, Ive been around computers since the early 80s and have built/installed wired and wireless networks. Dont know why HP makes things so bloody difficult. First off, Amazon was great. Ordered Monday, here Wednesday AM. And the rest of the day was spent getting the fool thing to work. The installation disc failed. The downloaded install wizard failed. Tech support never answered, though a chat with support did get things going. Secondly, photo quality is a huge - and I mean HUGE - step backwards. HP printers used to be well-known for photo quality output, but this one has obvious and annoying banding in each image, even when using HP-branded glossy photo paper. Text quality is fine and fast, but comparing current photos to those printed on earlier HP printers, they aint in the same ballpark - or state for that matter. HP has seen a big drop in product QC as of late - which is all too evident in photo quality. I could have bought a Brother or Epson for half as much to get photo quality this bad. Unfortunately, this is one of the few printers that met my requirements: wide format, with full size, 11x17 scanning/copying/reducing. The 7720 has wide format printing, but only 8.5 wide scanning. Ive had HP products for decades. An HP 4P laser printer from 1990 still works great, but this will be my last HP product.

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I just returned the second one I had ordered. Neither printer would print color 11x17 with enough quality suitable for presentation of architectural plan sets. Printed with stripes every inch across rendered view from Revit design software. I discussed with HP and they had no solution. Ive gone back to using my older HP OfficeJet 7610 for 11 x 17 and an 8600 for 8.5 x 11. So much for trying to replace 2 printers with 1. I am really disappointing in HP on the 7740. I would not recommend buying this printer if you intend to print 11x17 rendered views from Revit.

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What a hunk of junk. I never has worked correctly. When printing tabloid size, I would have to print my docs to PDF and then print those docs to the printer. Sometimes it would take hours for it to print anything. Now, with 15 days left in the warranty, it has stopped working altogether, and gives me an error code. There is no way to contact HP for support. Chat is unavailable, phone number doesnt go through. I used HP exclusively for years but I will be finding another vendor.

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There were pretty much nothing but unpleasant surprises with this printer. The installation was a nightmare. HP wants the user to install over the web. Fine, except it cannot find the installation software to download. I then used the included optical media to install the printer drivers and software. While I could ping the printer on the network, access the printers internal web server and print a test page from there, it wouldnt print a test page from Windows 10 nor from Word. So, I uninstalled everything and found the installation software on HPs web site. It still would not print. After hours of wasted time and research, I found an obscure article that said the user needs to change the security settings on the Windows temp file. I did that and it printed. Finally. Ive set up at least 50 printers in my career. No other printer Ive ever seen, including the other three HP printers I own have this problem. Then, setting up the fax, it told me that I have the wrong telephone cable. What? It is a standard phone cable, with an RJ-11 jack on each end. It turns out that I can actually fax just fine - the software is messed up. Loading 11 x 17 paper requires the user to expand the paper tray and when inserted, it sticks out a full three inches - HP doesnt show that in any of its product literature, of course, because it looks terrible and lets dust into the tray. The LED touch screen is tiny, under 3 inches diagonally and difficult to use because everything is so small. There is plenty of room for a decent sized screen. The 8620 printer has a much larger screen and is very usable. The lid for the scanner is so thin and flimsy that I think it is broken every time I lift it. The product basically works, but is just horrible to use. I really hate it and am not sure whether I will keep it or not. Updated review. I tried to use the printers scheduling firmware to turn it off at night on schedule, or after X hours of non-usage. The printer put out an error message that a telephone cord is attached to the printer and it would not accept faxes if it is powered off. Duh. It wouldnt print or copy either it if it powered off. I tried to contact HP support. They only offered Chat or Tweet. After the usual five minute delays between each question and having to repeat everything I wrote, because the bot or person simply puts "I understand that you ..., is that correct?" 30 minutes went by with nothing to show for it. I said that I need to speak with a person. The agent gave me a phone number which told me to go back to the web site. Eventually, after many attempts, I finally got through to a support person who said that there is no way to make the printer power down using the built-in features, if there is a phone line attached. That did it. I returned the printer to Amazon. HPs support, as bad as it was, since the spin-off, is now even worse, and their products, as bad as they were, are now abysmally poor quality. I feel lucky to have such a bad experience right away, so that I could get my money back. The two "premium" laptops I bought from HP both had hinges break right after the warranty expired. I doubt that I will ever buy anything from HP again.

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I am returning this item. HP have wasted my time. First, HPs management of your login is awful. Their site will not log me in, yet they have my email on file. This means no access to the online forum. Second, I have a B80C5F12 error on the first day. I checked that the firmware is up to date, but no joy. When I try to use HP universal printing to print the document already, it generates the B80C5F12. There is either an issue with Windows 10 or a hardware problem. Third, they do their best to stop you calling. When you do they make you go through pointless trouble shooting. It is all rote, they do not seem to understand what the problem is and so wasted nearly an hour of my time. The get you to check the cartridges or to uninstall and reinstall the software. They are unable to do remote diagnostics on the printer despite it being connected to the internet. What a disappointment. P.S. UPS failed to ring the bell to collect the printer. They delivered other items. Awful product, awful service.

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This printer is a complete piece of DOG #&%$. Full ink cartridges and it says they are empty .Must clean printer heads DAILY and repeatedly or parts of the page are missing . I want to take this CHEAP #&% printer outside and tune it up with my sledge hammer. NOT WORTH THE ANGUISH

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Dont buy this product, if you want t a user-friendly product and be a satisfied customer. We are a small business (6 employees) using Apple computers running iOS High Sierra 10.13.2. We needed an all-in-one wide format color printer. I did considerable on-line research & selected the HP 7740. Having set up many printers during the last 25 years, I decided to set up the HP 7740 & connect it to our office wireless network in order to save the cost of bringing in our IT consultant. I downloaded HPs latest software from the internet, as opposed to using that provided. After 4 hours of total futility, I surrendered. Our IT consultant, with whom weve had 8 years of outstanding experience, has now invested 5 additional hours. Hes successfully set up the print function but has failed with the scan & fax functions. He finally walked out in total frustration, an all-time first. Weve so far spent 3 times as much on IT consulting as on the HP 7740 -- & it still doesnt work as its supposed to. And to compound the problem, HPs telephone tech support is useless. The HP 7740 is as far from a true "plug & play" product as any computer-related product Ive ever experienced. HP used to be THE leader in printers. Theyve completely lost it.

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I purchased this printer thinking it would scan large format documents and also print envelopes. IT DOES NOT!! The scanning software from HP does not provide an option to scan anything larger than 8-1/2" x 14" documents and there are no instructions on setting up scan formats. Even after spending long sessions with HP support, I could not get it to print envelopes properly. Another annoyance is the document feeder constantly miss-scans a document if it has a fold in it (like nearly everything that comes through the mail in a standard envelope). It loses communication with the host computer regardless of what com is used (USB, Cat5, Wireless). When inserting anything other than 20# 8-1/2" paper it miss-feeds or fails to recognize the paper type. Tech support from HP is not very helpful with any of these issues. I have used HP printers for over 25 years and they were once the workhorse of the industry but they are getting worse in quality, support and real useful features. I do not recommend this printer!!

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