HP OfficeJet Pro 7740 Wide Format All-in-One Printer with Wireless Printing, Amazon Dash Replenishment ready (G5J38A)

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There were pretty much nothing but unpleasant surprises with this printer. The installation was a nightmare. HP wants the user to install over the web. Fine, except it cannot find the installation software to download. I then used the included optical media to install the printer drivers and software. While I could ping the printer on the network, access the printers internal web server and print a test page from there, it wouldnt print a test page from Windows 10 nor from Word. So, I uninstalled everything and found the installation software on HPs web site. It still would not print. After hours of wasted time and research, I found an obscure article that said the user needs to change the security settings on the Windows temp file. I did that and it printed. Finally. Ive set up at least 50 printers in my career. No other printer Ive ever seen, including the other three HP printers I own have this problem. Then, setting up the fax, it told me that I have the wrong telephone cable. What? It is a standard phone cable, with an RJ-11 jack on each end. It turns out that I can actually fax just fine - the software is messed up. Loading 11 x 17 paper requires the user to expand the paper tray and when inserted, it sticks out a full three inches - HP doesnt show that in any of its product literature, of course, because it looks terrible and lets dust into the tray. The LED touch screen is tiny, under 3 inches diagonally and difficult to use because everything is so small. There is plenty of room for a decent sized screen. The 8620 printer has a much larger screen and is very usable. The lid for the scanner is so thin and flimsy that I think it is broken every time I lift it. The product basically works, but is just horrible to use. I really hate it and am not sure whether I will keep it or not. Updated review. I tried to use the printers scheduling firmware to turn it off at night on schedule, or after X hours of non-usage. The printer put out an error message that a telephone cord is attached to the printer and it would not accept faxes if it is powered off. Duh. It wouldnt print or copy either it if it powered off. I tried to contact HP support. They only offered Chat or Tweet. After the usual five minute delays between each question and having to repeat everything I wrote, because the bot or person simply puts "I understand that you ..., is that correct?" 30 minutes went by with nothing to show for it. I said that I need to speak with a person. The agent gave me a phone number which told me to go back to the web site. Eventually, after many attempts, I finally got through to a support person who said that there is no way to make the printer power down using the built-in features, if there is a phone line attached. That did it. I returned the printer to Amazon. HPs support, as bad as it was, since the spin-off, is now even worse, and their products, as bad as they were, are now abysmally poor quality. I feel lucky to have such a bad experience right away, so that I could get my money back. The two "premium" laptops I bought from HP both had hinges break right after the warranty expired. I doubt that I will ever buy anything from HP again.

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I am returning this item. HP have wasted my time. First, HPs management of your login is awful. Their site will not log me in, yet they have my email on file. This means no access to the online forum. Second, I have a B80C5F12 error on the first day. I checked that the firmware is up to date, but no joy. When I try to use HP universal printing to print the document already, it generates the B80C5F12. There is either an issue with Windows 10 or a hardware problem. Third, they do their best to stop you calling. When you do they make you go through pointless trouble shooting. It is all rote, they do not seem to understand what the problem is and so wasted nearly an hour of my time. The get you to check the cartridges or to uninstall and reinstall the software. They are unable to do remote diagnostics on the printer despite it being connected to the internet. What a disappointment. P.S. UPS failed to ring the bell to collect the printer. They delivered other items. Awful product, awful service.

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My husband is a builder and he asked me to find a printer with wide format for printing building plans on 11x17 paper, scanning and copying. After reviewing the reviews, I noticed mostly favorable reviews for the 7740; however, many reviewers complained about the difficulty installing it and the frustration with HP support. So I paid the extra $81 (through Amazon) for a technician to come over to install it for us. Khari Williams from Tech = Tech came over and installed the printer on 3 laptops and wireless for iPhones. My husband said it would have taken him hours to figure it out. Khari was done within an hour. It works perfectly. Its an amazing printer.

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This printer is a complete piece of DOG #&%$. Full ink cartridges and it says they are empty .Must clean printer heads DAILY and repeatedly or parts of the page are missing . I want to take this CHEAP #&% printer outside and tune it up with my sledge hammer. NOT WORTH THE ANGUISH

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Dont buy this product, if you want t a user-friendly product and be a satisfied customer. We are a small business (6 employees) using Apple computers running iOS High Sierra 10.13.2. We needed an all-in-one wide format color printer. I did considerable on-line research & selected the HP 7740. Having set up many printers during the last 25 years, I decided to set up the HP 7740 & connect it to our office wireless network in order to save the cost of bringing in our IT consultant. I downloaded HPs latest software from the internet, as opposed to using that provided. After 4 hours of total futility, I surrendered. Our IT consultant, with whom weve had 8 years of outstanding experience, has now invested 5 additional hours. Hes successfully set up the print function but has failed with the scan & fax functions. He finally walked out in total frustration, an all-time first. Weve so far spent 3 times as much on IT consulting as on the HP 7740 -- & it still doesnt work as its supposed to. And to compound the problem, HPs telephone tech support is useless. The HP 7740 is as far from a true "plug & play" product as any computer-related product Ive ever experienced. HP used to be THE leader in printers. Theyve completely lost it.

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I purchased this printer thinking it would scan large format documents and also print envelopes. IT DOES NOT!! The scanning software from HP does not provide an option to scan anything larger than 8-1/2" x 14" documents and there are no instructions on setting up scan formats. Even after spending long sessions with HP support, I could not get it to print envelopes properly. Another annoyance is the document feeder constantly miss-scans a document if it has a fold in it (like nearly everything that comes through the mail in a standard envelope). It loses communication with the host computer regardless of what com is used (USB, Cat5, Wireless). When inserting anything other than 20# 8-1/2" paper it miss-feeds or fails to recognize the paper type. Tech support from HP is not very helpful with any of these issues. I have used HP printers for over 25 years and they were once the workhorse of the industry but they are getting worse in quality, support and real useful features. I do not recommend this printer!!

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I was a little concerned from previous reports. Either people loved or hated this printers print quality. I replaced two older HP printers, an HP 6127 (purchased in 2003) and a wide format HP 9800 primarily due to lack of drivers with the latest version of Windows 10. While I can fault HP for that, having a printer than I purchased in 2003 and expecting current drivers is probably very unrealistic. Its more of a testament to the quality of the printer that it still works great at age 15. Desk space is a premium quantity, so thats the reason for replacing both. New drivers for the 9800 dont support duplex printing, and it doesnt live on the network so is problematic for a home printer. Ive had the printer a few hours, but already see better print quality, and better speed. Printing an 8x10 picture out of the box with default settings saw the reported color bands in the photograph as others reported. It printed the photo in a fast draft mode and doesnt auto recognize the paper loaded. Once you set the paper type after you load the tray, and set your program for best quality, the photo printing exceeds the HP 9800 with no signs of color banding or other printer artifacts. It significantly beats both in picture quality and we are talking by a factor 2 to 3 times better. As an office printer, the output is sharp and fast. Color printing of charts on plain paper in fast mode shows no banding artifacts. I am happy with my purchase.

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Its been over 10 years since I last bought an HP printer. Their calculators were the envy of students in the 1970s, but thats a far cry from their inkjet printers, which have always suffered from dumb design decisions. I tried one again in 2017. Hardware-wise, its very good and Ill keep using it but, unless they fix this problem, it will be my last HP. I just ran out of ink for the first time (its a home printer). The pop-up message said I was out of black ink and no, I couldnt simulate black with the color inks; the message said the printer will not print with an empty cartridge. Off to the store I went. I popped the new, high-capacity cartridge into the printer and no(!), it will not print with an empty cartridge the dialog box said - cyan, this time. It would have saved me a trip to the store if the first dialog box had told me both were low - doesnt seem like a lot to ask of the programmers. (Worse, I could have bought a set of all four cartridges for a few dollars more than buying two individually.) But bottom line, I should have checked all of the ink levels before going to the store. So I checked all of the ink levels before going to the store again. Good, magenta and yellow were fine. I come back with a new, high-capacity Cyan cartridge, and the printer again says it will not print with an empty cartridge! Lo and behold, magenta and yellow now show bone-dry. Heres my advice: 1) Buy a full set of cartridges on your first re-fill. If the printer doesnt want them all, save them for later. Either way, youll have saved time and money. 2) Be prepared to toss out cartridges that still have ink in them. Maybe the printer raised the "empty" threshold when two of the four cartridges were high-capacity or full, but it *will not* print unless I go spend another $80 on ink. Add that to the $90 I spend last night and today and its $50 more than a full set - plus I dont get to finish the ink I have. Ive applied all software updates, but I cant get over the feeling that this bug makes HP money so its so high on the fix list. Once again, Im disappointed with HP; Im not likely to give them the chance to "fool me thrice".

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I am very disappointed in this printer. This is actually the replacement one that was sent to me after the first one refused to believe that there was no paper jam. This printer at least recognizes paper is present, BUT it CANNOT pull my card stock. It says there is a paper jam every time, when there is none. It just cant seem to grab it. I do so many projects with card stock. I am soooooooooo disappointed. Unfortunately, we just missed the deadline for returning this one when we were finally going to make the time to pack it all up. The color is bright and crisp, which has been my experience with HP printers. The 11x17 paper fits in the bottom tray, but the drawer is left "open" with the extra long paper in it. Anyways, if you want to print 100 lb. card stock, like I do, I do not recommend this printer.

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Good for personal use but not friendly for a multi-user environment. I wanted this mostly for its 11x17 capabilities. Capabilities are very limited using the printers display; more capability is available through software loaded on a host computer, which makes it impractical for a multi-user office. Auto feeder isnt wide enough for 11x17 either. Either drawer, when loaded with 11x17, paper sticks out several inches. What was HP smoking when they designed this?

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