HP OfficeJet Pro 7740 Wide Format All-in-One Printer with Wireless & Mobile Printing, HP Instant Ink & Amazon Dash Replenishment ready (G5J38A) with Std Ink Bundle

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Ive been through a lot of printers in the past couple years. Seems like its so difficult to find a good one these days. After 3 or 4 failed EPSON printers, I tried this one. It works better than what ive been using lately. The ink is very expensive. My biggest problem with it is it has a tendency to grab more than one page and paper jam a lot. Id say probably 2 or 3 times every 8 hour work day. Id consider that too often.

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Will update review later. Just set up and used a couple of days. Wow. This is a smart functional tool. I say buy it and buy insurance. This is a performance tool of the future. It has its own email address. You attach a document and email it, the printer wakes up and prints the doc in seconds. You could be in China using your phone or Kindle to send the email. The scanning features are top notch. You can ask Alexa to send an email. There is a lot of functionality for a small price. Setup takes less than 20 minutes. You dont have to know how to set it up. The printer knows how to set its self up. Hewlett Packard has a 3 year plan for 50 bucks. They really do sent you a new next day printer if your printer breaks.

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Printer was easy to set up and worked well on the main tray but would consistently not recognize the 2nd tray for the larger sheets. Tried several times to reset and program the printer but it just would not access the 2nd tray when required. Returned.

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Im (re)writing this review in the hope that it may help some of the folks out there who have struggled with the "Printer is offline" error message in Windows without much success. One post I ran across in an online support group said he had tried three different 7740 units and all gave the same error message and that HP tech support was useless. Im sure thats probably true. I struggled with the same issue after a new wireless installation and it came close to driving me nuts. I seriously thought about sending the printer back, but the fact that the online poster had tried three different units gave me pause. The likelihood of three identical machines all being hardware defective in the same exact way is pretty darn small. If youre lucky, the problem may be as simple as unchecking the "Use printer offline" box. Go to "Control Panel," "Devices and Printers," right click the HP 7740, click "See whats printing," then click "Printers" at the top of the next window and uncheck "Use Printer Offline." But if youre unlucky, like I was, "Use Printer Offline" wont be checked anyway. Dont panic. While I offer no guarantees that what Ive written below will help and take no responsibility for any damage you may do to your setup trying to follow my advice, it may again be helpful for some peoples situations, even for folks with a different printer. Let’s think about what “Printer Offline” really means. As many have said it doesn’t mean the printer is “off” or won’t print a test page from the control screen. What it means is that Windows can’t find it. There are at least two possible reasons for this. One is that you have a driver conflict with a different printer. You may not even think you have another printer installed, but because of how Windows operates you may. Another cause may be that Windows can’t find your printer where it thinks it should be because of how your router is assigning your printer’s wireless (IP) address. I suspect this is an even more common problem but has a fairly straightforward though involved solution. The LEAST likely cause is a hardware defect. As the example above shows, the likelihood that three identical units are all defective in the same way is practically nil. It is almost always a problem with Windows “finding” the printer, that is to say, software communication issues, not with the printer itself. OK – apologies for the length of this in advance. In the case of a driver conflict – which I had, unbeknownst to me – I found the conflict when I right clicked on "Printer Properties" in "Devices and Printers (in Control Panel)," and then clicked the "Ports" tab. There to my surprise was an HP driver installed for the HP Envy, even though Id never had the Envy connected to this computer. (It was left over from cloning the boot drive from another OS.) The 7740 was listed as the default printer, but the Envy driver had the TCP/IP port and was “online.” The Envy seemed to be confusing the OS into thinking that the Envy should be online and the 7740 shouldnt be. The immediate solution there was to delete ALL the printer drivers (including the 7740) from the machine. (You cant delete MS XPS or Adobe PDF but thats OK.) You can try just deleting every printer listed in "Devices and Printers" by right clicking them and choosing "Remove Device," but you may need to use an uninstall program or go into the Windows Registry - which is NOT for novices. (Basically DONT if you dont know exactly what youre doing and arent prepared to reinstall your whole OS. Fair warning!) Deleting drivers isnt always easy, but again, the error message is probably not caused by a problem with the 7740 hardware itself. As other sites describe, I then manually reset the 7740 unit by unplugging it while it was still powered on, waiting 60 seconds, and plugging it in again. It powered on automatically. Once I did that, I reinstalled the 7740 drivers MANUALLY in "Devices and Printers" using the "Add Printer" button. (Its usually the best way to do a wireless printer install anyway.) The OS found the 7740 using the TCP/IP port (the TCP/IP connection - always best), and it all worked fine – for a time. That’s when I discovered the second likely cause for the “Printer Offline” error message. Even though I no longer had driver conflicts, Windows still often lost track of the wireless address (the IP address) of the 7740. Why would Windows do that? Let me explain. Modern routers assign IP addresses to any device that connects to your wireless network automatically by a protocol called DCHP. Before DCHP, routers assigned addresses the way you get a social security number: each person gets her own unique number and no one else has it. Good enough. But because there can be so many devices connected to a home network, and also because as devices turn off and on they disconnect from and then reconnect to the network, DCHP will REUSE addresses from a disconnected device for a NEW device that connects (or an old device that reconnects), even if a device that reconnects had a different address before. Or it may get an entirely new address. Whatever. This means that when your printer “goes to sleep” to save energy and thus disconnects from the network, when you go to wake it up to print something later, the DCHP router will give it a DIFFERENT IP address from the one it first had, but Windows, bless it, will still try to find the printer at its old IP address. And if it can’t, which it often can’t, Windows will conclude that your printer is “offline” and refuse your new print job. It’s the equivalent of the Post Office “Moved. No Forwarding Address.” (DCHP is fine for most devices but for whatever reason doesn’t play well with many printers.) Again, this isn’t the printer’s fault, though it is to some degree the manufacturer’s fault, since they don’t tell you how hard it can be to make a solid wifi connection for a printer to a network. “Just put your install CD in your CD drive and…” Yeah no. So how to fix? Well it can be intense but it’s been working for me for several days now, fingers crossed. First, go to your router’s admin program. It will have an address like 192.168.0.1 (Read the router manual.) Type the address into your browser (the periods are important). You’ll need the userid and password for the router, something like “admin” “admin1” depending on model. Check the manual. Go into your router IP address settings – maybe on a tab like "LAN settings" (manual will show). This tab will show the router’s starting IP address setting – the numerically lowest address the router will assign to a device – and the highest IP address setting – the highest numerical address a router will assign. These will typically be something like 192.168.0.2 and 192.168.0.255. See photo. Change the last three digits for the highest setting to any lower number – for simplicity’s sake say 250. Apply the change. Leave the router admin window open for now. Go to your printer’s settings screen on the 7740 and locate the printer IP address, again something like 192.168.0.xxx. Type that into a new window in your browser too. You’ll then get the 7740 internal settings screen in your browser window. Go to Networking, Wireless, and IPv4 addresses. Deselect “Automatic IP” or “DCHP” and select “Manual IP.” In the actual address space type in the first three segments of the numerical sequence you typed above, and then “251 (or 252 or 3 or 4)” for the last segment. See photo. Hit Apply/Save. Also, on the “Network” tab choose “Network Protocols.” “Check IPV4 Only” and “Apply.” Ok. A few more steps. Go back to your router window to the LAN settings page. If you’re lucky, your router will have a setting that lets you MANUALLY assign an IP address to a device. See photo. (Can’t help you here if you’re not.) Get your MAC address for your printer from the printer settings “General Summary” page. See photo. Type that address into the “New Device” or whatever space on your router manual assignment page. The IP address should come up automatically. See photo. Exit your router setup. Go back to your 7740 settings. Go to “Network” “Advanced Settings” “Microsoft Web Services.” Uncheck everything. See photo. Go back to HP 7740 in “Devices and Printers” and delete it by right clicking “Remove device.” Next go to “Add Printer” on the “Devices and Printer” page on the upper bar, and choose “Add network printer.” The wizard will search and should find the 7740 at the IP address you just assigned it, 192.168.0.251 or you can enter it manually. (Remember, use the first three segments that your printer settings panel says, not this example.) Go with “Use the current driver” or you may need to select the manufacturer and then the specific printer. No worries. When you get to “Print Test Page,” click it. Your page should print, your printer now has a PERMANENT IP address so Windows should never lose track of it again and thus should never say it is “Offline.” The reason this is so involved is why printer manufacturers don’t want to tell you to do all this to install a wifi printer. And in many cases they don’t need to. But in other cases they do. This is also called “setting a static IP address.” There are simpler procedures on the web but they didn’t work for me. “Howtogeek.com” and “linerarthoughts.co.uk” are the main sources if you run into difficulties. Again, when so many people are having the same problem it usually isn’t the hardware. Hope this helps. Please comment if you find mistakes. Best of luck!

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What a hunk of junk. I never has worked correctly. When printing tabloid size, I would have to print my docs to PDF and then print those docs to the printer. Sometimes it would take hours for it to print anything. Now, with 15 days left in the warranty, it has stopped working altogether, and gives me an error code. There is no way to contact HP for support. Chat is unavailable, phone number doesnt go through. I used HP exclusively for years but I will be finding another vendor.

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There were pretty much nothing but unpleasant surprises with this printer. The installation was a nightmare. HP wants the user to install over the web. Fine, except it cannot find the installation software to download. I then used the included optical media to install the printer drivers and software. While I could ping the printer on the network, access the printers internal web server and print a test page from there, it wouldnt print a test page from Windows 10 nor from Word. So, I uninstalled everything and found the installation software on HPs web site. It still would not print. After hours of wasted time and research, I found an obscure article that said the user needs to change the security settings on the Windows temp file. I did that and it printed. Finally. Ive set up at least 50 printers in my career. No other printer Ive ever seen, including the other three HP printers I own have this problem. Then, setting up the fax, it told me that I have the wrong telephone cable. What? It is a standard phone cable, with an RJ-11 jack on each end. It turns out that I can actually fax just fine - the software is messed up. Loading 11 x 17 paper requires the user to expand the paper tray and when inserted, it sticks out a full three inches - HP doesnt show that in any of its product literature, of course, because it looks terrible and lets dust into the tray. The LED touch screen is tiny, under 3 inches diagonally and difficult to use because everything is so small. There is plenty of room for a decent sized screen. The 8620 printer has a much larger screen and is very usable. The lid for the scanner is so thin and flimsy that I think it is broken every time I lift it. The product basically works, but is just horrible to use. I really hate it and am not sure whether I will keep it or not. Updated review. I tried to use the printers scheduling firmware to turn it off at night on schedule, or after X hours of non-usage. The printer put out an error message that a telephone cord is attached to the printer and it would not accept faxes if it is powered off. Duh. It wouldnt print or copy either it if it powered off. I tried to contact HP support. They only offered Chat or Tweet. After the usual five minute delays between each question and having to repeat everything I wrote, because the bot or person simply puts "I understand that you ..., is that correct?" 30 minutes went by with nothing to show for it. I said that I need to speak with a person. The agent gave me a phone number which told me to go back to the web site. Eventually, after many attempts, I finally got through to a support person who said that there is no way to make the printer power down using the built-in features, if there is a phone line attached. That did it. I returned the printer to Amazon. HPs support, as bad as it was, since the spin-off, is now even worse, and their products, as bad as they were, are now abysmally poor quality. I feel lucky to have such a bad experience right away, so that I could get my money back. The two "premium" laptops I bought from HP both had hinges break right after the warranty expired. I doubt that I will ever buy anything from HP again.

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I am returning this item. HP have wasted my time. First, HPs management of your login is awful. Their site will not log me in, yet they have my email on file. This means no access to the online forum. Second, I have a B80C5F12 error on the first day. I checked that the firmware is up to date, but no joy. When I try to use HP universal printing to print the document already, it generates the B80C5F12. There is either an issue with Windows 10 or a hardware problem. Third, they do their best to stop you calling. When you do they make you go through pointless trouble shooting. It is all rote, they do not seem to understand what the problem is and so wasted nearly an hour of my time. The get you to check the cartridges or to uninstall and reinstall the software. They are unable to do remote diagnostics on the printer despite it being connected to the internet. What a disappointment. P.S. UPS failed to ring the bell to collect the printer. They delivered other items. Awful product, awful service.

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My husband is a builder and he asked me to find a printer with wide format for printing building plans on 11x17 paper, scanning and copying. After reviewing the reviews, I noticed mostly favorable reviews for the 7740; however, many reviewers complained about the difficulty installing it and the frustration with HP support. So I paid the extra $81 (through Amazon) for a technician to come over to install it for us. Khari Williams from Tech = Tech came over and installed the printer on 3 laptops and wireless for iPhones. My husband said it would have taken him hours to figure it out. Khari was done within an hour. It works perfectly. Its an amazing printer.

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This printer is a complete piece of DOG #&%$. Full ink cartridges and it says they are empty .Must clean printer heads DAILY and repeatedly or parts of the page are missing . I want to take this CHEAP #&% printer outside and tune it up with my sledge hammer. NOT WORTH THE ANGUISH

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Dont buy this product, if you want t a user-friendly product and be a satisfied customer. We are a small business (6 employees) using Apple computers running iOS High Sierra 10.13.2. We needed an all-in-one wide format color printer. I did considerable on-line research & selected the HP 7740. Having set up many printers during the last 25 years, I decided to set up the HP 7740 & connect it to our office wireless network in order to save the cost of bringing in our IT consultant. I downloaded HPs latest software from the internet, as opposed to using that provided. After 4 hours of total futility, I surrendered. Our IT consultant, with whom weve had 8 years of outstanding experience, has now invested 5 additional hours. Hes successfully set up the print function but has failed with the scan & fax functions. He finally walked out in total frustration, an all-time first. Weve so far spent 3 times as much on IT consulting as on the HP 7740 -- & it still doesnt work as its supposed to. And to compound the problem, HPs telephone tech support is useless. The HP 7740 is as far from a true "plug & play" product as any computer-related product Ive ever experienced. HP used to be THE leader in printers. Theyve completely lost it.

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