Ernest U
I bought this HP printer because I have used them in the past at work and always liked the print quality, so I thought Id give this printer a try. I liked all the features it described, but when I got it and used it for a while, I wasnt too happy with it. For one, it defaults in duplex printing mode, so you have to turn that option off anytime you have more than one page to print and dont want it duplexed. Two: the supplies (toner, drum, etc.) are much more expensive than for other brand printers. Thirdly: The scanning options are not the best. I dont like the way it does scan to email, especially compared to my older Brother printer. If you want a high quality photo scan, stay away from this printer. The pictures are fuzzy and lack detail. I got better results using an old $30 Canon flat bed scanner. I was with HP tech support all day and they couldnt make it scan any better, even after doing a firmware update and reinstalling drivers. The first tech support was through chat and he just closed the chat without being able to help me. The second was through phone and she couldnt make it scan any better either. She basically told me I was better off scanning with an inkjet all-in-one printer because it had better scanning software. That defeats the purpose of having an all-in-one laser printer. I should have just stayed with my Brother all-in-one printer. The scans werent the best either, but they were much better than this HP M227fdw printer. I already threw the box away, so Im stuck with it. Live and learn.
