Memyself Andi
DO NOT install HP software from DVD or HP website if you are running Windows 10!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you install the software by HP that came with the MFP ( mine did not work ) or download from HPs website DO NOT USE if you are running windows 10. HPs software will only install the fax and scanner software but the print driver does not work. You can scan and fax but can not print to the printer. called HP and they said it was an USB issue on my computer and wanted to remote in. I explained that I had 2 different Windows 10 machines fail the installation of the HP software but they still claimed it was a machine issue. I tested 2 other windows 10 machines and just plugged in the MFP windows installed correctly on both. Printer and scanning worked but the fax software was not installed. The driver install from HPs website does not let you choose what to install so I can only hope faxing can be done manually from the printer. Another issue is I decided to try printing through the Network and that failed as well. The software can see the printer, give me a MAC address and IP address. I can go to the web services web page on the printer but the software fails to install the Network drivers properly to Print. So this confirms for me that it was never a USB machine issue on the 2 failed machines since the driver did not install for Network printing as well but an issue with HPs software. Another note on the 2 failed installs windows did come up with a HP print driver update but that failed as well. I will try a few more things but I can see myself boxing up this printer and sending back in the next couple of days. ( One more thing I tried cleaning the registry of this printer after uninstall and cleared the driver files from system32spool from a failed machine but that did not work either ). I was able to an HP 400 printer on a failed machine without an issue and setup Network printing to a HP 600 printer and was able to print. which only proves to me that the software is buggy and HPs customer support is lacking. ****Update**** Well after cleaning out the HP drivers and registry entries for the printer...... Tried to reinstall the HP drivers again. And as expected the same result Fax and Scanning works but the printing does not. As with the initial install Device Manager displayed the Printer as being fine with no issues. Force installed the print driver to the print device and after a reboot it looks like the printer is now working. No USB issues just buggy software install for Windows 10. Once again with Windows 10 just let the PC load its own drivers. A lot less Headaches
