Epson (WF-7720) Inkjet Printer with C/M/Y Standard Capacity Cartridges

Loved the ease of setup and the printer display window is easy to read. But we went through ALL of the small starter cartridges and got four pages printer and the dreaded OUT OF INK locked it down. You cant push it thru when one cartridge is down, it quits printing! So, we bought the XL cartridges in all colors and black and got...wait for it...seven front and back 11 x 17 pages. They were full color, but were not heavily saturated. Sadly, we returned it. I really like the Epson quality, but this ink consumption makes this not feasible for any project we had planned.

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The printer is great, and works wonderfully... but... the Auto Document Feeder for the scanner twists page allot, causing them to scan with a diagonal slant which makes it absolutely useless. It has twisted at least one page in every multi-page document we have scanned, even if it was a document that was just printed and never touched other then to scan it afterwords. Technical support was not helpful at all, and did not even have a conclusion to draw regarding the problem, instead, they just wanted to send a REFURBISHED replacement, although they did volunteer to pay for shipping both directions as should be expected. When I have bought a brand new item, had it for 2 months, I should not get a refurbished model regardless of what kind of economical impact they feel is necessary, that is terrible customer service in my opinion. Id like to note that sufficient evidence was sent to them via photographs etc to provide them a clear picture of the problem, and I explained the problem very well several times but the tech support was not native English speaking and their continuous repeating of "i understand the problem" when they clearly did not was not helpful. Id like to note that Im in IT Tech Support and so I know allot about all of this, and it appears the ADF has poor design as its feeder is driven entirely at the center allowing for twisting with the slightest resistance, and should in-fact have multiple traction devices spread out to ensure the page is being pulled by both side and center. Lastly it also have the problem of frequently pulling in multiple pages at once even with freshly printed, or mailed documents that have been flattened and are in good condition. At this point I do not recommend this as a multi-function printer unless your only planning on scanning on the glass, or doing the occasional batch job you can sit and baby-sit and repeat until it succeeds.

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