Stephanie W.
My Epson died after only 2 years and was told it would cost more to replace the part than buy a new one. I felt that wasnt eco-friendly and needed a more reliable printer. I chose Canon because my little travel Canon Pixma iP100 is still awesome after a decade. I chose the MB5420 for its fast print time, wireless capabilities, and seeming good color print/copy quality. Its failed on every measure. I stupidly didnt open it up until after the 30 day return window to find that I couldnt get it to print wirelessly. I was told maybe the hub was too far away (30 feet) and the wireless connection wasnt good. We finally got it going, but the print quality was dreadful. Its an embarrassment to any business or office. Canon replaced the unit via warranty. Second one also had print quality issues. I cant count the number of hours I spent sending examples to them, talking on the phone (and I will say, the techs are very nice--its just the product that is awful.) They replaced it a second time with the suggestion that maybe I just had too high of expectations and the unit wont perform as I wanted (you know, like business level quality.) Second one I thought I could live with but just one day working at home was a nightmare. Sometimes it doesnt connect for printing, sometimes it cant find the computer to scan to. Color print is HORRENDOUS. Even black print has fuzzy letter. Copy a color print, and its nowhere near the original colors at all. I finally pulled out my trusty Pimxa and am using that to get through a work day (10 years old, and never once a clogged ink jet and always fast and accurate printing. Proof that Canon is capable of making a lasting, well-made product; its just not the MB5420.) Dont make the same mistake I did. I spent over $300 on this trying to avoid throw-away printers, and now I have to throw it away anyhow. Even if its on sale for under $200, it is not worth it. Avoid it--especially if you are a professional and need these printouts to go to clients.
