jeb
I have set up many printers in my time. Most recently I set up an HP monochromatic laser printer. Set up was a breeze for multiple macs and pcs in our household. The only problem with the HP is the display as so dim I need a flashlight to read it. So when my mom needed a new printer, I knew the HP would not work for her. I researched laser printers for a couple of months and settled on this one especially after reading PCmag.com called it " our Editors Choice shared home office/micro office mono laser all-in-one". I found the setup to be a nightmare. I spent 9 hours yesterday getting it set up for both windows and mac. I had to uninstall and reinstall the drivers over and over. Of course, tech support has Eastern time bankers’ hours and so I missed them. Finally, at 10 pm I got a test page to print off the pc but not the mac. Got up today and found it would not print from the pc. Finally got it to print and printed out a bank statement. I can hardly read the print. I adjusted the print quality, density, etc. and still got faded grey print. I took out the cartridge and shook it up again - still got faded print. Some pages came out with illegible spots instead of text. It was manufactured in June 2018, so the cartridge should work and its 100% full. UPDATE: I was able to reach tech support the Monday after Thanksgiving. It took us over 1.5 hours to set up the printer so that it would print a decent looking page. The test pages look great, but when you print your own stuff it washes out. Again had to uninstall and reinstall 3-4 times and go through all sorts of steps to get a decent print. The nice woman at tech support commented that it was very challenging. There are many steps not in the manual and not obvious. If you already own it, call tech support for those connectivity and print quality issues. There are many tweaks needed. If you havent purchased it, maybe give it a pass unless you like spending hours on the phone with tech support.
