Brother QL-810W Ultra-Fast Label Printer with Wireless Networking

When it works it works GREAT but it is a huge PAIN to install with conflicting instructions. Tech support is spotty, from techs who REALLY know their stuff to complete bozos who contradict each other (you can tell I have contacted Tech Support A LOT. The installation comes with a Utility called P (something) Editor, which is supposed to set your Label sizes. More often than not this editor set label sizes that conflict with the printer which CANNOT be modified! In fact the Editor has a drop down that lists label sizes, which when selected do NOT modify the settings. One label size that is sold by Brother does NOT EVEN FIGURE in the drop down. But when it finally works its great. The latest one I bought STILL DOES NOT WORK because the label size (which is sold by Brother) cannot be set.

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It takes about 1/2 hour to compile and prepare a mailing list of about 100 names. Unheard of! Then it prints and cuts rather efficiently, but watching the screen preparing label 1, preparing label 2, preparing label 3 (thats about 2 mins right there) - the average person would shoot themselves to end the pain or be committed to a mental institution. I do believe it is a brand new item from around 2004 - 2008 (?) based on packaging and printed materials inside - but I cannot believe that even back then a product could be this slow at merging names from a Microsoft Access database. The labels (off brand MUCH cheaper) or from Brother have horrendous branding on the back side to confuse our customers. They should be blank on back side not an advertisement. I am very disappointed but dont want to go through the time consuming Hell of returning it and finding something else.

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