Brother QL-720NW Professional, High-speed Label Printer with Built-in Ethernet and Wireless Networking (QL720NW)

After spending the better part of the day trying to get this thing to work, I give up, and its going back. Background : I have a Brother QL-570 printer but I wanted something thats wireless so I can put it out in the warehouse. Ive been using DK-2205 labels, which are supposed to be compatible with this printer. They work just fine in the QL-570. Anyway, after setting everything up and changing the settings in Windows to match the label roll I was using, I kept getting a "Wrong Roll Size" error. I called brother tech support and they had me set up a layout in their P Touch program, which I was eventually able to get to work, but it didnt solve the problem - the printer doesnt work correctly in any other windows program. Then after you get the wrong roll size error, Windows thinks the printer is out of paper so you have to remove and reinstall the printer every time. Its beyond frustrating, and Brothers tech support was useless. I was told they couldnt provide support for other programs. Thats a cop out. Its a PRINTER, its supposed to work based on the Windows settings. Who buys a printer to only use with the manufacturers proprietary software? I would love to be able to do what this printer is supposed to do, but unfortunately it just doesnt work.

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The printer senses what type of label is loaded. If you try to print on another paper size the printer locks into error. So if the printer knows 1.1x3.5" labels are loaded, and you try to print a size of 1.1x3.0" you get an error message and you have to physically go over to the printer and reset it. So if you thought you purchased continuous-length labels so you could cut them according to the paper size YOU set, you are plain wrong! It is the size the printer decides it is, and nothing else. Even worse, at a certain moment my printer decided 1.1x3.5" was loaded while 2.4" was actually loaded. It was plain impossible to print ANYTHING. Because when I selected 2.4" inch wide it thought 1.1" was loaded. And printing something 1.1" wide failed because 2.4" was actually inserted. I never have been able again after initial setup to print ANYTHING on 2.4" labels. And half of the software doesnt work when the printer is connected to a network, not through USB. It is sold as a network printer, remember?

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