City: US, New York
Spent 45 minutes on the phone with Brother trying to resolve issue with ink splashes printing at top of document pages. They said the issue isnt fixable and to have a nice day. Will be returning this printer tomorrow.
I love Brother and have owned several. I broke down and upgraded to this unit for my home office. The manuals show icons on the printer screen for Wifi, but this printer DOES NOT HAVE WIFI ?!@! It only connects via Ethernet or USB. Total junk and is going back to Amazon, very disappointed.
This printer worked for a week, then spots started appearing on paper, worked with Brother and they said we probably damaged it. I stated there is toner leaking out, then they sent me a new cartridge. There is still a shadows on the page. I am trying support again, but this whole experience was poor. Been using printers from Xerox, Lexmark and HP for years and never experienced problems like this.
This printer is unbelievably horrible. It requires daily cleaning. Otherwise it streaks black. Scanning is a continuous challenge. Ive done every troubleshooting trick on the web and still Im scanning to a USB and then putting the USB into my laptop. Really? This printer is so terrible it negatively impacts my ability to get my job done as I spend time each day trying to get it to work. I admit that this "boat anchor" might be a lemon. Ive had good Brother printers in the past. JUST NOT THIS ONE.
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