Brother Monochrome Laser Printer, Multifunction Printer, All-in-One Printer, MFC-L6700DW, Advanced Duplex, Wireless Networking Capacity, 70-Page ADF Capacity, Amazon Dash Replenishment Enabled

I work in IT and I have purchased a number of Brother products over the years for various offices. Typically they are pretty reliable and fairly priced. In the MFC and fax machine space, they seem more robust than similarly priced HPs, Canons, etc. After a recent experience with Brother support, I had to write this review. This unit is less than a year old and used in a business setting. The automatic document feeder broke and needed a simple part that has a rubber pad to push the paper into the feed roller that pulls it through the scanner. After diagnosing the problem and removing the part myself, I contacted Brother support with pictures and an explanation. After days of emails, they told me to make an 80 mile round trip to drop the unit off at a service center. Then the service center would likely have the unit for a week or two. I asked them to please send me the part and I will install it myself. Not happening. I also tried to purchase the part myself online and it cannot be found anywhere. When I finally got in touch with a Brother service center that could order the part, the part is on back order. So I have a $600 machine sitting here that cannot be used. This is a business and we need our office equipment working in a timely manner. I am deducting 4 stars due to poor Brother support and lack of replacement parts.

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First off, I would like to say that this was my 4th Brother copier that I have purchased. All others one have worked perfectly and I have no complaints (5 stars). HOWEVER, for whatever reason the first couple of pages I print of any document comes out CRINKLED at the bottom right-hand side (right where the signature line usually is). Sometimes the CRINKLE goes halfway up the page. The problem usually goes away once the printer warms up, but after sitting for just a few minutes, it starts doing it again. SO ANNOYING!!!!! I would love to post pictures, but when the pages come out like this, I feed them directly into the shredder below out of pure anger. I guess Ill say that the ONE star I gave it is for the touch screen feature, which is nice.

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We bought this printer to replace a similar Brother 4-in-one printer that had given us 3 good years of service. Unfortunately, the document feeder on this one is a dog! It tears some documents that we feed through it (a HUGE problem since we copy a lot of original legal documents) and refuses to feed others. I finally opened up the feeder and learned that it only has one small feed roller, whereas our old model I think had three. It also creases some of the pages it prints, forcing us to re-print them. Very disappointed, would not recommend this model!

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Unfortunately, about 1 out of 10 pages printed come out with a large wrinkle running down the entire page. Brother has not been helpful in solving the issue but rather gives generic tips like "make sure the paper is loaded properly". Have used Brother printers for years without this issue. Regret dropped $500 on this. Wish I had returned it as soon as I had the issue...has been present since the start. Just needed a printer immediately that first month and never returned it. Threw out the wrinkled pages when I was needing professional copies. Wireless printing works great, I must say.

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Paper doesnt feed through the printer - not to copy or print. We followed unboxing instructions and install instructions . NOTHING - just wasted all day. Brother support isnt "OPEN" except during weekdays so we cant even talk to anyone. May have to just send the whole thing back..

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Printer wrinkles paper on bottom right edge. Using recommended 20lb paper and having gone through all of the trouble shorting steps on the Brother website as well as customer service help problem still persists. Very frustrating for the price of the printer.

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