Brother Monochrome Laser Printer, HL-L6200DW, Wireless Networking, Mobile Printing, Duplex Printing, Large Paper Capacity, Amazon Dash Replenishment Enabled

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Why one star for a printer that actually does a good job of printing almost one copy per second? Because when the "toner low" message appears, you MUST install a new cartridge on this model, even though the last copy you printed looks perfectly black. Brother printers used to have a "toner continue" mode that you could use when "low toner" appeared (and apparently many of their models still do). They simply said that in that mode the quality of the printing would decrease the longer you continued, which makes sense. However, as many others have noted, there is often enough toner in a "low toner" cartridge to print hundreds more pages of perfectly acceptable quality. And maybe what Im printing doesnt have to be "top quality" and I would just like to get it printed! With this model, Brother no longer offers the "toner continue mode" (as a Brother customer service rep apologetically informed me), forcing you to stop in the middle of print job, and waste time and money installing a new cartridge. Im very unhappy with this!

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I bought this for my home office a few months ago. Out of the box, it was great - easy to set up, straightforward to use, prints quickly and clearly. I bought the high capacity toner so I could get more life out of it. Now, at 10pm on the night before I have to go to court, the printer decided its out of toner and STOPPED WORKING COMPLETELY. Never mind that it was printing perfectly fine, and never mind that I havent even printed two packs worth of paper yet. It insists its out of toner, and nothing I can do (resetting the drum counter, covering the sensor, trying any of the other hacks online) will change its mind. This is a waste of money and resources, and a huge hassle. Brother has gotten too greedy. Making the printer useless until you feed it more toner isnt the way to win over customers. Update: I purchased the high yield toner. Its 6:15am, and Im printing some last minute documents for an important presentation this morning. Guess what - the printer has decided its low on toner, so it will stop any minute. Im just hoping I can get through the documents I need before it quits working. I would 100% prefer to have lower quality documents rather than NO documents. Looks like Ill be scrambling to print at FedEx or something.

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**DO NOT BUY*** I would rate this printer with zero stars if that was an option. When brand new, this printer will work beautifully. It is a fast printer, and I love the auto duplex. HOWEVER... eventually your pages will start to be creased. At first it may be a page here and there with a small crease. The crease will get larger over time. The crease in mine finally got to the point that I called Brother about it. They agreed to ship me a REFURBISHED unit in a warranty exchange. I got the refurbished printer, started printing, and within a few days my pages were printing with a crease. I called Brother again. They did another warranty exchange for a refurbished unit. Within a hours of using the new printer, I again had a crease, and this one was worse than the crease on the previous 2 printers and ran the length of the page. Called Brother again requesting a different solution as it appears obvious that.this printer has a flaw. Well, apparently they cant offer an alternative solution until you have had 3 warranty replacements. So they shipped me another refurbished which I received today. I plugged up refurbished replacement #3 this afternoon and printed a test page. The first page out of the printer was creased. After banging my head on my desk, I once again called Brother and asked whether Brother even bothers to print a page before on these refurbished warranty replacement printers before shipping them. Obviously not. I had to go through their steps again to ensure they couldnt fix the issue over the phone. And as I knew would be the case, the pages continued to print with a crease. So now they are escalating me to another department, and I am waiting to see what they will offer. Several printer repair businesses have responded to this issue online that the problem is the fuser. I mentioned that to Brother and requested they send me a new fuser rather than a replacement unit. They have no reports of fuser issues with this printer, so they declined to do so. Whatever the issue is which causes the creases, I have no experience it with 4 different units of the same model printer. Do yourself a favor... do not order this model. Im attaching a photo and have use a hi-lighter to mark the beginning and end of each of the 3 creases on the page.

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Great at first, now, when I try to install a new toner cartridge, the "Replace Toner" message remains on the screen and the unit does not operate, Ive tried EVERYTHING, spent a whole day trying to fix it. To make matters worse Brothers Customer Support is among the worst in the business by far. Stay far, far away.

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As others reviewers have stated, this model has a known issue of creasing pages. I manage the I.T. for our CPA firm and have purchased about a dozen of these units and ALL of them (yes, ALL of them) have exhibited this problem. Some printed only 500 pages before the problem began and others took 10,000, so it just varies. Any replacement from Brother would exhibit the same problem as it is a manufacturing flaw, so I didnt even bother with replacements as it isnt worth my time since these are sadly disposable printers anyway. Im hoping the replacement model (HL6300DW) dont have the same problem, but time will tell. I would highly recommend NOT buying this printer and Ive been running Brother printers for 15 years.

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I hate those I only wrote this review because...This is at least our 6th machine from Brother all the way from 20,000.00+ Direct to print machines to simple printers. Purchased this printer in May 17, 2017 and just under 3 months June 5, 2017 we had a problem it had lines in the print so talked with tech support jump though all the hoops and came to a decision the toner cartage was bad and they would send me out a new one even though his email said it was the Drum. So we put it in and seemed to remove the dark lines and for text it works great. Now let’s move forward we now Sept 20, 2017 and are printing pictures with the text and here we go lines in the pictures plus not clear prints. They print great on our other brother unit not this one. So call and talk to tech support and here we go try all the cleaning steps and stuff to be told my drum is bad. Now I know you all will say it is a consumable and according to brother 90 day warranty only on that item so they refused to replace it. Here is the kicker only 80% of the drum life is used and we have a failure. How is that my fault and not a manufacture defect when we had the same issue before? We replaced the toner (Brother sent out) but by the time I got the new toner cartage the Drum is now out of the 90 day warranty according to Brother (they still can’t show me that warranty on their website). So bottom line I spent 1 hour 29 minutes of their time waiting for call number 2 that will be at least 30 minutes with a higher manager and I will still not get my drum replaced. Why replace a 120.00 drum in a 169.00 printer that does not work right? So here is the game plan if Brother refuses to replace the Drum I will not buy any more Brother items. Remember the 20,000.00 Direct to print unit at the begging of this post It is getting replaced this year and it will not be a Brother unit. So for Brother not manning up and fixing an issue from June that in reality would cost them less than 30.00 they are willing to take a 20,000.00 plus hit because we will never buy Brother again. My only goal here is to help you all see the type of company Brother has become and how poor their products are becoming also.

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BEWARE, this printer does not have a "toner continue" option. What that means is when Brother (not you) decides that the toner cartridge needs replacing, you must replace it. It doesnt matter that you dont have a second cartridge on-hand or that you dont care what the print quality is or that you must print whatever youre printing within the next 10 minutes or that the nearest office supply store is 40 minutes away. It doesnt matter. You have to replace the cartridge if you want to continue printing. This behavior, for me, is outrageous and is reason enough to go with another brand.

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I have wasted so much paper with this printer. It puts creases in the papers and I cant use the papers for my work. I have tried all of the tips for this issue and nothing works. Avoid this printer.

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Well I loved this printer for 5 months until I needed to change my network settings. Apparently the printer doesn’t like changes and would not connect. Trying to reach someone at brother was a joke. I contacted amazon and they couldn’t find a way to register the product, to use the warranty and the only support offered costs money. Amazon was good enough to let me return the printer. I will NEVER purchase another BROTHER product after this experience. Another note, the description states you get a 1 year warranty on the printer but I found when I called the customer support number listed that that is not true if you buy from Amazon. If you buy from Amazon you get no warranty and you cannot register the printer. Be very careful buying any brother product from Amazon (or anywhere).

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Never, ever, ever buy one of these "Amazon Warehouse Deals" printers. I am now stuck with two that had hidden defects recently discovered and the Amazon return period is only 30 days. I called Brother support and spent two hours jumping through hoops like firmware update, software upgrade, uninstall, reinstall, restart and still the problem exists. They put me off saying level two would call me the next day never got that call. Called back in and got the same hoops to jump through. No satisfaction. Both printers will not connect normally to the wireless network, so I have connected them with USB. One printer only prints half a job and quits printing.

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