Brother MFCL5900DW Business Laser All-in-One with Advanced Duplex and Wireless Networking, Amazon Dash Replenishment Enabled and Brother Printer TN850 High Yield Toner Bundle

Printer is great, solid build and fast. The support for OSX is an afterthought. I never got the printer firmware to update because it could not find the printer. I tried OSX 10.12 and 10.13 including a flatten and reload with only the OS, Java, and Brother software installed specifically to run this printer. Printing was fine, only the updater was failing. I am a system admin at work, so i can usually figure out these issues, but not this time. My system logs showed that it was throwing java errors. I spent hours on the phone with Brother and they could never figure it out. Avoid the frustration and buy an HP. They have great support for OSX. UPDATE: A few days after my complaint to Brother Support, they confirmed there is something wrong with the updater process for OSX. They promised to have a new process in-place within three days. I can not confirm that it works since I returned the printer already.

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Like it so far after using it for about 2 months. No major problems, but the feeder never runs the pages through the scanner straight. Every page is slightly slanted on scanning or copying if using the document feeder. There are often two vertical black lines through scanned pages when using the document feeder. The document feeder will occasionally get a page so slanted that it will damage the edge of the page. Print quality is good. Print speed is good. Scanning speed is average.

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I have an old HP model, and it used a high-capacity cartridge about once every 4 months before I replaced it with this model. I have to buy a new high-capacity cartridge for this unit about ever 2 months. The touch screen is so sensitive that if I drag a document over the top as I set it on the glass, it can change my copy count from 1 to 999 without me even noticing. My staff has wasted so much paper because it is so easy to brush across the copy count setting and bump it up to some ridiculous number. If you are the type to hit the copy button and turn your back while it runs, we recommend you be extra-careful with this model. Also, the print quality is affected too much by the status of the toner cartridge. When its new, everything comes out crazy dark. So we change the settings. As the toner decreases, we have to keep monkeying with the setting because the print quality changes. Overall, I feel like I have to babysit this thing way too much. The features are GREAT, which is why I opted to replace my old dependable copier. I was hoping to improve efficiency and copy speed. But with these headaches, it hasnt saved me anything in time - and may be costing me more in supplies.

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