Brother HL-L2380DW Wireless Monochrome Laser Printer, Amazon Dash Replenishment Enabled

Based on the reviews, I thought this printer would be very reliable, at least more so than my old HP inkjet. I gave up color with that expectation. It doesnt seem to work well with Mac OSX. I get an assortment of error messages-- printer not found, incoming (but its not), too heavy, whatever that means-- or it claims to have finished printing when nothing has come out. Rebooting the router, printer and computer does seem to help but thats time consuming and doesnt always work. And when it does print or scan, theres a long, long wait before anything emerges. Ive reinstalled the driver a couple of times thinking I must be doing something wrong.

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Avoid - we have used Brother laser printers previously, including the 2380. This newer model, the 2395, jams regularly and does not handle labels well. Not worth it - well stick with the older far more reliable model 2380.

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This has been by far the worst printer I have ever owned. For the single reason that I had high expectations of being able to print wirelessly from iOS, Mac and Windows devices. From the day it was first started and until just now when I have decided I will replace it, it has consistently let me down. This printer will not stay away and print. It has to be power cycled every time I use it, no matter what device. I have updated the firmware, and always used the latest (and prior) softwares available. After lengthly talks with customer service, and numerous troubleshooting methods (none of which online worked), I have come to realize this is a half baked printer. Even if the printer is awake, I have to open the brother app 20-30 times until my phone will recognize it on the network, and then hurry up and print everything in one shot because when it sleeps you have to start all over again. With about 98% toner remaining, nearly all of the pages printed were related to troubleshooting. Out of all of the IT equipment I have had the pleasure of troubleshooting this one particular printer has been the most unpredictable and frustrating to work with. I have even managed to use 3 routers, all of which with various settings in an attempt to prove myself wrong. The device is live on the network and will respond to nmap and ping but will not wake to be printer. So, for all the time it took to purchase, unbox and troubleshoot, I venture Brother owes me about a solid 1.5 days of wages. I regret having purchased this too early and not put it in service right away so I could have returned it. Lesson learned. If you buy a Brother, dont wait, try it out first. Hopefully the newer models are better, but for me Im going to another brand.

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I got this recently to replace an older Brother printer which worked great. Unfortunately, I relied too much on the glowing Amazon reviews. This thing has been a problem since day one. I have great wireless connection to everything else in the office, but this things connection is spotty, at best. I often have to restart the printer before any print job, which gets to be a hassle. The most annoying thing, though, is the toner warning. My office doesnt do a great deal of printing, but I got a "Toner is Low" warning all of one work day before the little monster shut down and refused to do any work until I fed it a new toner cartridge. Is it really worth it to get a cheap printer if youre going to have to spend a fortune feeding that little toner-hungry beast? If you depend on this this, I hope you have a back-up. Sadly, I didnt.

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This printer is simply a nightmare. I purchased the first one in late August 2018. (You need to purchase a separate drum unit, close to a hundred dollars, in addition to a toner.) The printer, as soon as I turned it on, claimed it had a paper jam. One week spent trying to resolve "paper jam" in a machine that had never printed a single page. After trying to reach the customer center for two days, I found that the machine was defective. OK. I was told they would send me a second machine. The second machine arrived after nearly two weeks, which I couldnt really blame Brother for as there was a hurricane, but the customer center had given me a specific date on which I could expect to have the new machine and did not reach out to me until I called after a week from the date. The second machine, during the test print, decides that the toner is not genuine. Of course, Ive installed a brand new genuine drum unit and toner. After I reboot the machine, the printer now says there is no toner. I tried reinstalling the toner for thirteen times, and the only message I get is NO TONER. I HAVE INSTALLED THE TONER AND THE DRUM UNIT IN THE PRINTER AND THE PRINTER TELLS ME THE CARTRIDGE HAS NOT BEEN INSTALLED. I just dont know what to do. Its in the middle of September, and I have hundreds of pages to print every other day. I am going to the library to get all my papers printed, multiple times per day, while two defective machines sit glumly in my poor graduate students abode. Should have gotten an inkjet printer from Target. I am convinced I am getting punished for assuming that a broke graduate student deserves to have a fancy printer. DONT WASTE YOUR TIME AND MONEY. GO HP.

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So sorry I bought this printer. Prior printer worked fine, but was tired of buying color inkjet cartridges, when I only print black & white, so this seemed like a good solution. HOWEVER, the install was the worst, most tedious, problem-ridden ever for a piece of computer-related hardware. Do not know if it is because I still have Windows 8.1 on the computer I use with it -- but it was a full-day wasted, trying to get the software to boot-up, then download directly, then waiting on hold for tech support. The first guy worthless, and promised a call-back from someone more knowledgeable at a specified time -- which never came. Called again, and got a woman who was very good. But it should not have been this hard. Worse yet, it seems that any hiccup in the WIFI signal causes the thing to totally shutdown, and you have to reboot it. Did not have this issue with the prior printer (Epson Artisan Inkjet), nor with my husbands printer (HP Envy Photo). When I can face dealing with again, will give this to Goodwill and buy something else.

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This printer is listed on the "business" side of the Brother website, and is described as supporting WiFi printing. However, it doesnt support WPA2-Enterprise Wifi connections (where you "log on" to the network with name and password; a k a "Radius" or "802.1x" or "PEAP/MSCHAP") I got this for my daughter to use in student housing, where all networking is WPA2-Enterprise (as it also is in most businesses larger than 3 emplyees.) Now she has to cart her computer over to where the printer fits and plug in the USB cable each time she wants to print. I guess it will build character or something :-/ To whoever designed and marketed this printer: Dont say you support WiFi unless you actually support WiFi, which includes the WPA2-Enterprise authentication modes. And if youre going to not support this, at least make a mode where the printer can be its own access point, so someone can connect to it wirelessly? (HP does this with WiFi Direct for example.)

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i am using chromebook so i am not sure if thats why the issue but its supposed to work with chromebook. took an initial 2 hours for me to set this up, with help from the q&a, thank you! note i am not computer savvy so thats probably why it took so long, i dont know. anyhow, after the initial setup, i printed all day just fine. but the next days whenever you wait more than 30 seconds to print again you have to turn printer off/on to "wake up" and print again, it doesnt wake itself when you hit print.. that is annoying but i dealt with it, whatever. then it got worse. now i have to keep re-connecting it to wifi too. also after hitting print 20x wondering if anything is doing anything because NOTHING pops up telling you anything about whats happening, then suddenly it will kick on and print TWENTY copies when you only wanted one. i tried to print something prior to starting this review, more than 10 minutes ago. i gave up because despite restarting the printer, and reconnecting the wifi still nothing would print out. then suddenly the print job i forgot about and gave up on suddenly printed out. more than TEN MINUTES later. i dont recommend this. if it wasnt for budget and having a chromebook i would have got something different.

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I purchased this multipurpose printer specifically for its wireless printing capabilities. It clearly states that you can set it up without the use of the CD from a phone, tablet or chrome book. Well, let me tell you that after 2 hours of troubleshooting the wireless setup using a smartphone, chrome book AND a galaxy tablet... that was not my experience. I did manually setup the wireless connection on the printer. It said it was connected and active. However, the iprint brother app would not locate the printer on my network and when I accessed the user interface in my ASUS router the printer was not listed as a connected device in my network map. I tried the auto setup and static ip. All failed. Searched the brother faq, and tech boards for help troubleshooting. Nada. So, I finally dug out my older PC laptop and ran the CD. After a long setup process with the cd it finally works. Whatever information it pushed to the printer did the trick. However, all of the information from what I entered into the setup wizard on the printer AND the cds setup process was the same. Super frustrating and IMO absolutely shameful that it required the CD for a proper wireless setup/config. Especially since it is advertised that the cd is not required for wireless setup. *8/31/18 Update: After failing to get the wireless and cloud printing / scanning functions to work, Im returning the item. It works shotty at best. Dont waste your time and frustration on this model.

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I put this printer in my home office and it instantly short circuited the electricity. After talking to Brothers support team, I found out this is a known and common problem. But Brother assured me I could unplug everything in the room, get the printer started and it would not cause a major surge once it was powered on. Wrong. We were finally able to get the printer to turn on after unplugging everything in the office. But even with everything unplugged, it short circuited the house when we tried to print. In reading a lot of forums, apparently Brother cuts cost with their circuitry and this is common for their printers. I live in a modern home, built in 2003, and aside from two computers, two lamps and a monitor, this was all we had plugged into the office. It shouldnt knock out my electricity. Im going for another brand.

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