Monica Chao
Fundamentally, I was really excited about using this product due to its design. Unfortunately once I began assembling the package I quickly realized that the screws required to connect the screen to its stand were missing. Rather than returning the monitor due to the missing screws, I reached out to Amazon and Samsung support, hoping that the 40 cents worth of screws could be mailed. However Samsung support stated, after sending me to multiple departments, informed me that I would have to first send in a proof of purchase, then wait up to 3 weeks for delivery of the screws. I stated this was unacceptable since it would make this product unusable during this period. Fundamentally, they wasted too much of my time without a reasonable resolution. I will never buy a Samsung product again after experiencing such horrible customer service.
