Flipstyle
I have been looking for a new monitor to replace my old 10-year-old 22” LCD monitor. I finally came across an amazing deal for this LG monitor during Cyber Monday. The price was just right for this kind of monitor specs and size. First, let me say Amazon customer service is excellent and they did a great job of making my return process convenient. Here are the reasons why this product deserves a 1 star. For this specific monitor, I believe LG has some quality control issues. I went through 2 of these defective monitors, and they both had the same problems. Both monitors were manufactured in September 2017 (according to the label on the back). The first monitor I received worked perfectly for about 10 days. After that, a yellowish tint started showing on the bottom half of the screen and very annoying grey vertical lines showed up on the sides of the screen. I contacted LG, and they told me the usual troubleshooting steps which I did. I also tested the monitor on multiple pcs, and tried 5 different brands of HDMI and display port cables. No luck, it still has the symptoms. The next day the grey lines got worse and were all over the screen which made reading websites, watching videos, and playing games impossible. I returned the first one and got a replacement from Amazon. Plugged it in and it worked great for about 6 days then the grey vertical lines showed up once again. I contacted LG and now I am in a very long process of getting a replacement. I am stuck with my old monitor until I can get a new one. LG customer service is taking a very long time before I can get a replacement sent. This is what happened so far. I sent my first email stating the problem. It took two days to get a response which will tell you to try some basic troubleshooting steps which you probably did already. Then I sent them the email with all the details stating that I tried all the troubleshooting steps plus extra steps. I waited another two days. They sent me a Return Authorization for the unit and case number of the request. It said, “someone will get in touch with you within the next 3 to 5 business days providing the information in regard to the process.” Guess what no one contacted me for a week. I had to live chat with a support representative to find out why no one sent me an email or tried to contact me. The rep said the receipt did not go through when I submitted the email using their contact form on their website. I certainly did upload the receipt using their contact form. So for those who are going through the same process be aware their contact form upload receipt section might not work properly. Apparently, if I didn’t get in touch with them again, they would of never contacted me to let me know that the receipt is still pending. Anyways now I got the receipt uploaded and verified they gave me a new case number and I have to wait for someone to contact me again in 3 to 5 days for the next step. Four days later someone called and told me “you will be receiving a call from Defective Return Department for instructions in 3 to 5 days.” I am still waiting for the call so I can get a replacement and to return this defective one. All I have to say if you are ever going to have to get your LG product under warranty replaced, your turn around time will probably take a month or longer. All LG has to do is send a new one to the customer right away and send a shipping label to the customer to send out the defective model. This process doesn’t have to take this long just to get a working monitor. This monitor would be perfect for all my needs but I received two defective monitors. It was great while it lasted. Everything looked great from movies to games when it was working properly but I can’t trust this specific model. If you experience these monitor issues, then you might have a serious issue with yours too. Good luck with LG’s customer service. I have bought many LG products in the past and this is the first time I had serious issues with their products.
