K. Gilbert
My complaint is not that a new 16 month old computer was sold to me, nor am I upset that the computer turned into a Lemon after less than 3 months, nor do I have any problem with Amazon who was willing to stand behind the computer. However, dealing with OEM Genuine (OEM) was not a good experience. When I had issues with the machine during the first week..who would have guessed that a new machine could have two copies of Outlook on it, OEM quickly referred me to Lenovo who does not support software issues. Then almost as quickly OEM referred me to Microsoft, who wanted $450 before they would talk to me. At the 2 month mark the computer died and Lenovo after 5 unsuccessful on site visits offered me a new computer. I was asked to confirm what I had paid extra for an upgrade of the memory from 8k to 12K. In the time it took for OEM to send me 3 emails WITHOUT ANSWERING THE SIMPLE QUESTION, Lenovo shipped me a new computer and had a tech at my office withing an hour of it arriving to assist in the switch over.
