iBUYPOWER Elite Gaming PC Computer Desktop Trace 062A (AMD Ryzen 7 2700X 3.7GHz, NVIDIA Geforce RTX 2060 6GB, 16GB DDR4-2666 RAM, 2TB HDD, 240GB SSD, WiFi Included, Win 10 Home, VR Ready), Black

Do NOT buy from iBuyPower! Their customer support is terrible! They sent me a DEFECTIVE computer with a faulty ram drive, and expected me to pay to ship it to them, and after two weeks finally got around to looking at it, I had to tell THEM the problem because they couldnt even figure it out, and now I have to wait another week to get it back. I went all the way up their corporate ladder trying to get them to understand they need to do something to fix this issue but they literally told me they would do nothing for me. At the end of the day, this is a company that does not care about their customers. This PC is my only source of income and now Im out three weeks of it. If it didnt cost money to return, I would do so in a heartbeat. I will never buy from them again, and I hope no one else falls prey to their terrible practices. Im so sorry if you have, I understand.

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The first one of these computers I purchased would turn itself off after 5 or so minutes without warning. After getting a replacement sent, the next computer wouldnt turn on at all. I worked with tech support to ensure there were no connections loose and was informed that I just received defective units. Im very disappointed with this because it was my first time buying a high-end PC and I had heard great things about the brand. Not to mention, its not an easy task to box up and return 2 huge computers. Ill be looking elsewhere for my next purchase.

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Don’t buy this computer sucks. 1200 down the drain. Games constantly crash, constant blue screens horrible customer support from ibuypower. Save your money and go with a different company or build your own. Even on lowest settings this computer can’t run games the way it should. A 1200 pc shouldn’t crash after 5 minutes of playing a game.

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I love that Amazon offers reliable household items PLUS SOME at the click of a button and normally reliable delivery. I have never had many issues until this purchase. After researching and weighing options this was our sons one big ticket item he got for Christmas. We did take a peek upon delivery because it was left on our doorstep out in the open in the very box from manufacturers with no extra protection and advertising the expensive item. Our son wanted this because this is a PC favored to gamers but can grow with his interests and can be modified, altered to his liking as he learns and developes in this hobby. Christmas Day came and of course the anticipation was held long enough but we sat down as a family to help learn and piece together his new project. As we went down the manual looking at figures displaying steps we felt it was there was maybe a mistake or another box missing?! We went to the parts included list and then while one was on the phone with Amazon the other was reaching out to the manufacturer. SURE ENOUGH FOR $999.99S THIS SHOULD INCLUDE A MOTHERBOARD, TOWER, DVD/CD/BLUERAY PLAYER (TO BE INSTALLED) AND ALL WE RECEIVED WAS THE TOWER WITH REMOVABLE TEMPERED GLASS SIDES AND FANS, A CHEAP KEYBOARD AND MOUSE. Since Christmas I have been on the phone with several Amazon agents and team leaders but none have answers on how this happens nor have they offered any type of compensation for our RUINED Holiday. At this point I feel we have seen a side of Amazon that we never thought existed!!! Item is still within the return window. On Christmas and yesterday I got agents who did NOT speak English well! When I did get agents who were based in the US I had to explain what type of PC this is MORE THAN TWO TIMES! Seems I get passed around for well over an hour each time, nothing resolved and hit a dead end because if your case or item is TOO HIGH theyd rather play dumb and NOT TAKE RESPONSIBILITY. FAMILY FRIENDS AND EMPLOYEES I AM WARNING AND HOPE MANY TAKE NOTE DO NOT PUT YOUR TRUST IN AMAZON TO PUT THE CUSTOMER FIRST. ONCE YOUR MONEY IS IN THEIR HANDS THEY CAN SEND YOU A BOX OF POTATOES IF THEY CHOOSE TO AND CARE NOTHING ABOUT THE LOYAL CUSTOMER! STICK TO ORDERING ZIPLOCS AND LAUNDRY DETERGENT! THEY ARE CLUELESS AND INCAPABLE OF HANDLING BIG TICKET ITEMS AND ASSURING THEY GET TO THE CORRECT DESTINATION!!! WE MAY NEVER FIND OUT WHERE OR HOW THE BRAIN/MOTHERBOARD AND BASICS OF OUR $1,000.00 COMPUTER BECAME MISSING AND AMAZON COULDNT CARE LESS!.........HAPPY HOLIDAYS!!!!

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