Eunki Kim
I dont know how many stars i should give because machine is fantastic but it crashes at least once a day. I got this on oct 31st. after all the updates, i was so happy to get this thing to work. But first 10 minutes into watching youtube, my screen blacked out for about half second. I didnt pay too much attention at that time but i noticed it when it did it again while playing destiny 2. called up corsair support on 2nd of November and technician over the phone told me they need corsair back for repair (this was on 2nd of November). So i agree to it and he says i will get a box to ship it in within two to four business days. I just got an email (9th november) saying a service order has been created for system repair, and box will arrive in one to two business day. Customer service rep was very professional so i give props but so far, im not happy with how things are turning out. i will update soon. Forgot to mention screen black out stopped after couple of days days but I got dpc watchdog violation at least once a day instead followed by reboot. ---update--- 13Nov2017 I will be receiving box to return corsair one on 14th of november according to email. This is longer than what technician said on 2nd of november. ---update--- 14Nov2017 Yesterday (14th November) I finally received return box during lunch time. Ive dropped off unit at post office around 1200. Will update soon as I hear something. ---update--- 16Nov2017 Package received by corsair @ Texas Thursday, 11/16/2017 at 11:48 A.M. ---update--- 19Nov2017 received email from corsair one service center about them receiving my unit @ 11/19/2017 08:37 AM... i have feeling i wont be getting my unit back this week due to thanks giving. Again, my ticket was created 1st of November and today is 20th November. ---final update--- Finally received my unit back with drive wiped clean on 22nd november. I dont know why they had to wipe it when its GPU problem according to technician. In total, corsair took 22 days to get me fully functioning unit and am very happy with my corsair one. Bad part along the process was support personnel doesnt talk to each other and are very bad at keeling customer updated with status. I asked for status of my unit on 21st of November. Received reply next day (22nd) saying she will check up on it, 4 hours later she replied with tracking number and found out it was already shipped on 20th. There is clearly lack of communication within corsair one and with the customer. This process was more daunting then necessary with this units price tag. In short, I love the machine but customer service that comes with it need a lot more improvement. I will downgrade to 2 stars for not having my unit for more than half of the time since the day I received it and lack of communication.
