Cas
First of all: Thanks Amazon for resolving this problem. But buyer beware: Manufacturer and Insurance are of no help! I purchased the device December 2017 and used it to satisfaction until March 2018. Then one day it died. No power on the USB port. No image on screen, just a blue power light. I first contacted the company that I paid for an extended warranty (SquareTrade). I purchased the warranty through Amazon at time of device purchase and expected that I would get a refund or replacement in case the product failed within 4 years. No such thing: "Thank you for contacting us about your item’s issue. It appears that your item (claim xxxxxxxxxx) is still covered by the manufacturer. This means the manufacturer, rather than SquareTrade, is responsible for fixing the problem you reported." Next I contacted Beelink. No support in North America, just a phone number or email in China. I received a link to a youtube video without sound and a download link to some software. I was supposed to install this on a (huge) USB stick, insert the stick in the device and then reboot the device. No response from the device (probably because the USB port was not powered anymore). Anyway, long story short, the final response from Support was contact the seller (which is Beelink btw): "Helllo , friend , Sorry, the problem has not been solved. It is recommended to contact the seller to repair or replace a new machine" I contacted Amazon and they refunded me the purchase price pro-rated. Final note: Problem with Amazon product reviews is that this review will likely not warn future buyers as this specific model is no longer in stock. My review will not show on the new models?!