City: US, New York
Brand new machine that shuts off repeatedly on its own. Already had to take in for service. Avoid at all costs
bought this on Jan 23. On Feb 9th, the wireless card broke. Acer support had me wipe and reinstall Windows twice. then they told me to pack up the unit and send it back to them and they would repair it. they estimated it would take 10 days to fix once they received it and unpacked it, so Id be without my PC probably for 20 days or so (if you factor in the shipping time). They werent interested in looking at the event log messages that said that the driver files might be the issue, they just wanted to reinstall Windows then have me send the whole thing back to the factory. How am I supposed to work for 20 days without a PC?? Ill eat the cost of having it repaired locally and I will NEVER buy another Acer device again.
Got it on black Friday with a good price. It has been a month. I always have the following 2 issues. 1> USB ports not functioning well. Connect a Samsung S9 to any of its USB, and Windows 10 file explorer can detect the phone and show the folders, but opening a folder or copying a file to/from a folder takes forever. The same phone connects to my other PC/Laptops works fine. Downloading/Installing Samsung Windows USB driver does not solve this. 2> Quite often, it just shuts down suddenly. It is NOT under a big work load, for example, just editing an small Excel. file. I am thinking to return it....
Amazon customer service rocks. Acer technical support not so good. System booted up, went thru all the motions but didnt activate Windows (I didnt notice). First mistake! Loaded all my software, copied over files and when I went to load the MSAccess runtime program... it stalled. Because Windows wasnt activated. Okay, went to system update, click Activate... white screen. Windows Key + break... no product key. Look on case.. no key. Documentation? no key Called Acer tech support. 90 minutes of slui 4 and every other possible method of extracting the key.. no luck. Suggests I call Microsoft. I contact Amazon tech support. Another 45 minutes. They contact Acer, same answer. I contact Microsoft. Okay, 60 minutes on hold, another 30 minutes of slui prompts... nada. Microsoft says, no key, no activation. Back to Acer support. And heres the kicker.... at last I found a real technician! The Windows key is embedded on the motherboard! Moral of the story... The first Acer tech didnt understand the problem. That Acer ships PC with no Windows 10 key. Thanks but Ill stick with ASUS machines. This puppy is going back. Put a real copy of Windows on the PC and put a sticker on it to authenticate.
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