Warranty & Returns

We value your satisfaction and stand behind the quality of our products. Below you'll find information about our return policy and product warranty.

Exchange or Return of Goods

You have the right to return or exchange products of proper quality within 14 calendar days of receiving your order, in accordance with consumer protection laws.

To be eligible for a return or exchange:

• The item must be unused and in its original packaging
• All tags, labels, and factory seals must be intact
• Proof of purchase (invoice or receipt) must be provided

Returns or exchanges can be made:

• By visiting one of our physical pickup points (if available)
• By contacting our customer support to arrange courier pickup or postal return

Please note: Certain categories of goods (e.g., personal hygiene items, software with opened packaging, customized products) may be non-returnable under current regulations.

If you are unsure whether your item qualifies for return or exchange, our support team is always ready to assist.

Official Manufacturer’s Warranty

All products sold through our store are covered by the official manufacturer’s warranty, which is valid for 12 months from the date of purchase, unless otherwise stated in the product description.

Warranty service includes:

• Diagnosis and repair of factory defects
• Replacement of defective components
• Full replacement of the item if it cannot be repaired

Warranty does not cover:

• Damage caused by misuse, accidents, or improper installation
• Wear and tear due to regular use
• Unauthorized modifications or repairs

To request warranty service, please contact us with your order number and a description of the issue. In some cases, we may redirect you to an authorized service center of the manufacturer.