Toshiba 55LF621U19 55-inch 4K Ultra HD Smart LED TV HDR - Fire TV Edition

Initially we were happy with the product especially since we got it a very good price last Amazon Prime Day sale on July 16, 2018. We liked how we can watch and stream shows easily thru various apps like Netflix, Amazon video, Dramafever, Rakuten etc. Very lighrweight tv and just right for our needs. However to our surprise just awhile ago August 22, 2018, while streaming a drama series, the on screen display turned washed out/white screen. Turned on and off the tv several times to see if it will reboot/restart properly. Unfortunately nothing remedied it. Either you get back to that washed out screen or a totally black screen no apps at all. I have just submitted a replacement request thru Amazon customer service so we will see what happens and how fast they will address our complaint. Just an update, so we ended up being told by Amazon, to contact Best Buy and we did that by email at the same time indicating in the letter we want a replacement. Best Buy replied to us that it is outside of the return period if we want contact Toshiba directly. So, we did just that..with sheer frustration of course being tossed around. Toshiba nicely told me that they will send the techinician and I asked which company handle this techinician is it Toshiba or a third party. Ironically, they are coordinating with who else. The Geek Squad. Oh dear..back to Best Buy then. The Geek Squad guy came on the appointment date, just a few minutes late, but was nice enough. His assessment as discussed with whoever was on the other end of the line came down to an approval for a replacement. So we were asked to bring the tv over to our local Best Buy, gave us the confirmation and work numbers. Even gave us his business card and that of his manager if in case we encounter problems. For some reason it seems it is not common for them to service products sold by Best Buy throught the Amazon website. So we went to our local Best Buy. The lady was nice enough, and honest enough to say she was not familiar with an Amazon sale of a Best Buy product. So I had to tell her again the long story of how we got the tv etc etc. Finally someone helped her encode the return correctly and we had a store credit for the complete amount we paid for. However when we got the replacement tv, the price in store is slightly higher so we had to shoulder now the difference. Well, we just paid for it. So in short losing the advantage of that Prime deal sale price which did not work at all with a defective product. We do wish these three companies, Amazon, Best Buy and Toshiba iron out the way they handle requests for replacements and returns....seems initially both Amazon and Best Buy did not want to shoulder the return. If we had not insisted on availing the limited manufacturers warranty, we would just have been left with a useless crap of a tv. So we are now watching on this 2nd toshiba tv we got in store at our local Best Buy. Will see if this one will work much better. So beware fellow buyers, was it a good buy now?? Not really after all that ordeal to get a defective product replaced. So buyer beware!!

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We bought this 50 inch TV on Prime Day. The picture is a screen shot of a video I took and not very good representation. Upon setting it up the TV had flickering lines and squares in random places on the screen. This occurred no matter what app was being used. I contacted Amazon, Best Buy, and Toshiba via phone to attempt to replace the TV with the same model. Amazon stated that I could only return the TV. Best Buy stated that they would replace it, but I had to go through Amazon, and Amazon refused to replace it. I went to Best Buy locally, and they stated that they could not override Amazons return policy for Prime Day electronics. I contacted Toshiba to attempt to utilize the warranty, but they stated that since it was new they would not replace it and that I needed to return it to Amazon. So I had to take it apart (no biggie) and place it back inside of the box. Luckily I had the box and styrofoam inserts still. Then I had to lug it to a UPS store to send it back to Amazon for a refund. I will never buy electronics on Prime Day again. The great price was the reason that Amazon and Best Buy stated that the TV would not be replaced. Now I have to wait for either Labor Day sales or Black Friday sales to get a good deal on a TV locally. Thanks a lot Amazon!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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The first month or so I had this TV - worked very well and was integrated with Fire TV. It was very easy to use until my ethernet port stopped detecting my cable and the TV only intermittently detects my WIFI despite being next to my router. Unable to use for its intended purpose of streaming with these issues.

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0:00 0:00 This video is not intended for all audiences. What date were you born? January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940 1939 1938 1937 1936 1935 1934 1933 1932 1931 1930 1929 1928 1927 1926 1925 1924 1923 1922 1921 1920 1919 1918 1917 1916 1915 1914 1913 1912 1911 1910 1909 1908 1907 1906 1905 1904 1903 1902 1901 1900 Submit Adobe Flash Player is required to watch this video. Install Flash Player I normally dont write product reviews, but the quality of this Amazon-branded item is so poor that a review is needed. The issue with this system began about 3 months after purchase. At first, I thought the issue was with our cable service; however, after closer inspection, the issue stems from the product manufacturer, Toshiba. I purchased the system during my first ever Prime Day purchase, direct from Amazon. The screen just glitches out and then goes solidly black. Unplugging the television only reproduces the same glitches. Now, someone from Geek Squad is headed to my home to look at shoddy, defective, equipment. While I am hopeful that this Amazon-branded product will be replaced, I will not hold my breath.

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Do not buy this TV! We bought this TV on Prime Day and we’re excited to upgrade our bedroom tv. It is a piece of crap!! The TV picture turns off and goes to only audio when you change the channel. You have to unplug the TV to get the picture back on. The sound quality is also poor. We are in the process of returning this

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During Prime Day I purchased a 50” Toshiba Fire TV, sold by Best Buy. At the same time, I had an Xfinity XR15 box replacement sent so I could take advantage of the TVs 4K Ultra. Trying to pair the XR15 remote creates a conflict between the XR15 remote and the TVs remote. Each remote will only fully work about 20% of the time. Each remotes buttons will periodically lose functionality. The volume buttons on the XR15 remote rarely work. The power button on each remote almost never work. Initially, I believed this was a hardware problem with the television. I contacted Amazon, who in turn contacted Best Buy, who in turn sent a Geek Squad tech to my place. The tech and I worked at this for about an hour (I’ve worked in QA for the past ten years), and we determined that there seems to be a conflict caused because the TVs remote is Bluetooth, but the XR15 remote appears to be IR. Something’s going wrong and it seems like there needs to be a software update to address this. I’ve tried every available Toshiba code, but none eliminate this problem. I’ve also tried using. Logitech Harmony universal remote, but the same problem occurs. The TVs remote works with no issue, until the XR15 remote gets paired to control the television. Once the XR15 remote is paired and it starts receiving user input, the problems begin. It’s like the two remotes are fighting for dominance, then they get tired and stop working altogether. Furthermore, I don’t know why this is considered to have 4K Ultra resolution. The picture quality, crispness and color brightness is far inferior to the Samsung 1080 tv I replaced with this one.

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The audio is really, really bad on this thing - there is zero bass and the range is all over the place. Also its quite thick and heavy. The picture quality is as expected for a 4k TV at this price range, but the viewing angle is really bad.

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This tv worked fine when i first purchased it on prime day 2018, but a month later issues started happening. First the screen would go to the screen saver mode while watching it. We would turn the tv off and back on and the problem would stop for awhile. This would happen frequently. But the real problem started a few weeks later. The standby light on the set would go out and there would be no power. We have to unplug it and replug it several times before power was on. Now after doing that the remote would frequently not be able to turn the tv off. It is frustrating. Update: I tried to get warranty service for this tv. I called Best Buy, who said call Toshiba, who then gave me a number to call. It was the Geek squad at Best Buy. They said they would handle the warranty service on this tv, but I lived outside of their service district, but they would send an outside technician to my home. Next day I got a voice mail from Best Buy saying they were not responsible from the repair and left a telephone number to call if I had questions. I called that number and it was a survey where I could win a cruise. I called back to Best Buy and they said they do some warranty work on Toshiba televisions, but not on this one. I called Amazon, who tried to help me get the warranty repair. After 38 minutes of doing research and making calls, Amazon said it was like going in circles. Even though is was after the 30 day return period, they authorized a refund with a restocking fee reduction to refunded on my credit card. So I packed the tv up, hauled it to a UPS store, and waited. Over a week after the tv was returned, I got a letter from Best Buy saying they did not have to accept my return, but they did and enclosed a store credit for the full amount paid. I really do not want a store credit to Best Buy. This whole experience has been not only frustrating, but time consuming. I think Amazon should reevaluate their relationship with Best Buy.

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Keeping my fingers crossed on speedy refund service from Best Buy. I bought 2 of these 50" versions last month no problem. I saw this 55" on sale and received it with OK box but Bezel on the right side was under the LCD Panel instead of over it and caused cracks in the panel. Reordering as soon as refund received if sale is still on. I have to give a 2 Star as quality control s ultimately Best Buys responsibility. If service is good will upgrade rating (and I dont lose my sale price). Update just found out that Best Buy has a terrible return process with Amazon and will take more than a week. Goodbye Toshiba Fire TVs :-(

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If you are researching this TV stop now and get something else! This is the worst TV I have ever bought. No matter how cheap it is keep looking! It is not worth the trouble. I bought it in prime day and it worked fine for a few weeks then suddenly the power button stopped working on the remote. A few days later it started turning itself off then it would turn itself back on and sometimes it wouldn’t turn off at all and I had to unplug it! Getting this situation fixed was an ordeal. I first checked Amazon which said to contact he seller which was Best Buy. I called BB and the person who answered knew nothing about products bought thru Amazon so she said I had to call Amazon. Call Amazon in the phone and they tell me to call Toshiba which I did and they scheduled a service call from who? The Geek Squad which is Best Buy! Geek Squad was at my house THREE times trying to fix this TV. Finally when it still wasn’t working after the third visit and multiple replacement parts they said I could return it. So I took it off the wall and loaded up the car. Returned to Best Buy and bought a Samsung. Never will I buy a Toshiba TV again!!

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