Toshiba 50LF621U19 50-inch 4K Ultra HD Smart LED TV HDR - Fire TV Edition

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During Prime Day I purchased a 50” Toshiba Fire TV, sold by Best Buy. At the same time, I had an Xfinity XR15 box replacement sent so I could take advantage of the TVs 4K Ultra. Trying to pair the XR15 remote creates a conflict between the XR15 remote and the TVs remote. Each remote will only fully work about 20% of the time. Each remotes buttons will periodically lose functionality. The volume buttons on the XR15 remote rarely work. The power button on each remote almost never work. Initially, I believed this was a hardware problem with the television. I contacted Amazon, who in turn contacted Best Buy, who in turn sent a Geek Squad tech to my place. The tech and I worked at this for about an hour (I’ve worked in QA for the past ten years), and we determined that there seems to be a conflict caused because the TVs remote is Bluetooth, but the XR15 remote appears to be IR. Something’s going wrong and it seems like there needs to be a software update to address this. I’ve tried every available Toshiba code, but none eliminate this problem. I’ve also tried using. Logitech Harmony universal remote, but the same problem occurs. The TVs remote works with no issue, until the XR15 remote gets paired to control the television. Once the XR15 remote is paired and it starts receiving user input, the problems begin. It’s like the two remotes are fighting for dominance, then they get tired and stop working altogether. Furthermore, I don’t know why this is considered to have 4K Ultra resolution. The picture quality, crispness and color brightness is far inferior to the Samsung 1080 tv I replaced with this one.

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This is very easy to set up. For those who also have cable, this tv works extremely well with the cable box (yes, I still have one.) The picture quality is amazing.

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Good morning! Yesterday my sister and I set up this tv and are amazed how simple it was to do. This is our first tv of this size and we are both in our 80s, -- but the setup was simple, actually it was fun. Amazon you have a winner here. We were glued to the set..the picture Is beautiful.

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The audio is really, really bad on this thing - there is zero bass and the range is all over the place. Also its quite thick and heavy. The picture quality is as expected for a 4k TV at this price range, but the viewing angle is really bad.

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This tv worked fine when i first purchased it on prime day 2018, but a month later issues started happening. First the screen would go to the screen saver mode while watching it. We would turn the tv off and back on and the problem would stop for awhile. This would happen frequently. But the real problem started a few weeks later. The standby light on the set would go out and there would be no power. We have to unplug it and replug it several times before power was on. Now after doing that the remote would frequently not be able to turn the tv off. It is frustrating. Update: I tried to get warranty service for this tv. I called Best Buy, who said call Toshiba, who then gave me a number to call. It was the Geek squad at Best Buy. They said they would handle the warranty service on this tv, but I lived outside of their service district, but they would send an outside technician to my home. Next day I got a voice mail from Best Buy saying they were not responsible from the repair and left a telephone number to call if I had questions. I called that number and it was a survey where I could win a cruise. I called back to Best Buy and they said they do some warranty work on Toshiba televisions, but not on this one. I called Amazon, who tried to help me get the warranty repair. After 38 minutes of doing research and making calls, Amazon said it was like going in circles. Even though is was after the 30 day return period, they authorized a refund with a restocking fee reduction to refunded on my credit card. So I packed the tv up, hauled it to a UPS store, and waited. Over a week after the tv was returned, I got a letter from Best Buy saying they did not have to accept my return, but they did and enclosed a store credit for the full amount paid. I really do not want a store credit to Best Buy. This whole experience has been not only frustrating, but time consuming. I think Amazon should reevaluate their relationship with Best Buy.

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Keeping my fingers crossed on speedy refund service from Best Buy. I bought 2 of these 50" versions last month no problem. I saw this 55" on sale and received it with OK box but Bezel on the right side was under the LCD Panel instead of over it and caused cracks in the panel. Reordering as soon as refund received if sale is still on. I have to give a 2 Star as quality control s ultimately Best Buys responsibility. If service is good will upgrade rating (and I dont lose my sale price). Update just found out that Best Buy has a terrible return process with Amazon and will take more than a week. Goodbye Toshiba Fire TVs :-(

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If you are researching this TV stop now and get something else! This is the worst TV I have ever bought. No matter how cheap it is keep looking! It is not worth the trouble. I bought it in prime day and it worked fine for a few weeks then suddenly the power button stopped working on the remote. A few days later it started turning itself off then it would turn itself back on and sometimes it wouldn’t turn off at all and I had to unplug it! Getting this situation fixed was an ordeal. I first checked Amazon which said to contact he seller which was Best Buy. I called BB and the person who answered knew nothing about products bought thru Amazon so she said I had to call Amazon. Call Amazon in the phone and they tell me to call Toshiba which I did and they scheduled a service call from who? The Geek Squad which is Best Buy! Geek Squad was at my house THREE times trying to fix this TV. Finally when it still wasn’t working after the third visit and multiple replacement parts they said I could return it. So I took it off the wall and loaded up the car. Returned to Best Buy and bought a Samsung. Never will I buy a Toshiba TV again!!

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I purchased this tv as a replacement for my broken bedroom tv. The picture quality is pretty decent, and the alexa voice control is a great feature. The voice control feature makes it easy to maneuver channels and the volume in the dark. In the past I have experienced volume issues with other smart tvs. The volume on this tv actually allows you to hear it. If needed I would definitely repurchase this tv in the future. :)

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Pros: Great picture quality Echo compatibility is great Ease of use with apps Cons: Sound is tinny, and yeah, what do you expect for a $300.00 tv, but this sounds like a first gen Echo Dot. No matter what I did, including direct Ethernet to set, Hulu would not stream flawlessly. I spent hours with customer service on both ends, TV and Hulu, and nothing would fix it. Every other app was fine. Could not get Youtube TV, which has way more options than Sling or similar apps, and I want my TCM.

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Bought on Prime Day because it was a great deal. Had no complaints until last night when it stopped working. Tried to make a warranty claim. On Amazons website they refer you to the manufacturer. On Toshibas website they refer you to Best Buy. Called Best Buy and they directed me to a Toshiba number, which then directed me to a different Toshiba number which I couldnt reach. Called Amazon and talked to a machine that was even more useless than Toshiba or Best Buys machine. It asked me to explain my issue and I did and it said nothing. Total silence. After several minutes of trying to get the machine to say anything I hung up. Very disappointed with Amazon, Best Buy, and Toshiba for giving me the run around. TV is only a few months old, its within the warranty period. But I havent even been able to talk to anyone about it.

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