Samsung Electronics UN43M5300A 43-Inch 1080p Smart LED TV (2017 Model)

I have a 32’ Samsung television I purchased the day after Christmas. This past week the sound has been cutting out for about 1-2 minutes and comes back on. I called Samsung, the first gentleman Kevin gave me some tips to do when I got home, since I was at work. They did not work so I attempted to call Samsung back. I kept getting an automated message stating “your call can not be completed as dialed” so I went on live chat and they gave me a different number. The woman who answered put me on hold three different times, which was fine, but then at the end told me I needed to drive the TV to a repair shop, 50 minutes away mind you, and have them look at it. I told her this was unacceptable as I don’t have access to a car daily and I work 12 hour shifts Monday to Friday. She then told me a technician could come out, at some time to look at the tv. When I told her I would not be able to accomadate this as I don’t have many days off and I can’t wait for a technician to look at a 200$ tv, she said, that’s all we can offer, a technician will be out, then hung up on me. I attempted to call back the same number and again received the automated message that my call was not completed as dialed even though I had just used it. I have never had such terrible customer service and we buy many televisions and electronic devices. All I want is to return the device and get a new one sent or get a refund as this tv is not even 3 months old. So frustrating to think such a reputable company has such poor customer service.

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Do not buy this tv its terrible!!!! I exchanged the first one because of remote problems. The second one was worst its supposed to be a smart tv but when I turn it on its never connected to the internet. Also the sound comes off and on I cant believe amazon is selling this tv!!!!!!!!!!!! Im giving it 1 star but I wish I could give it zero. Anyone saying this tv is great must be a fake review.

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Do not buy this unit if you plan on standing it on a table with its flimsy, unstable legs. I had it on a table with my cable box. Bumped into the table and the television fell over onto the cable box and damaged the televisions screen. Dont know why Samsung went away from the base stands that they use to have.

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The picture on the TV is very crisp, however the screen is VERY dim, even adjusting it to be as bright as possible. Additionally, the sound is awful. If the screen were not so dim, I would have kept the TV and gotten a speaker bar. I am returning this TV.

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TV worked for less than 5 minutes (although it looked great) during initial setup before it stopped working. Seemed to work fine until setup of Samsung Account, then screen stopped functioning. TV still powers on but no picture. You can tell its on as screen appears blue from extreme angles (although completely black from straight on) and you still get a tone when pressing certain buttons on the remote. (Although nothing changes on the actual screen.) Ive had a 32 inch Samsung for almost 5 years that still functions fine. Phone is also Samsung, so Id had good luck with them until now. Box it was shipped in looked fine, so nothing appeared to go wrong when it was shipped. Samsung customer tech support not much help. (All of their recommendations were things I had already tried. Pretty difficult to restore to factory settings when you cant navigate to the main menu because the screen doesnt work.) Said I could setup appointment to bring it to a Samsung location to have it repaired, but warranty would be reduced from 1 year to 90 days. Amazon tech support was a bit more helpful, but still have to return for replacement TV. Opted to return and replace it. Hopefully the replacement isnt also dead within a few minutes. Base was also a lot deeper than I had expected at about 14 inches.

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Bought 3 TVs for the kids new bedrooms in our 1st new home. Right out of the box.....broken screen! Samsung had us bring the TV to a local TV shop. TV repair guy plugs it in, (after unboxing my reboxing) sees exactly what I saw, and tells me "your screwed". Samsung will NEVER replace a broken screen, especially one that looks like the impact came from the outside. I explained thats the way it came out of the box. Has to be as shipping defect. True to his word, Samsung denied our claim and wants $400 for a new screen. I paid 299.99 a piece from Amazon in January 2018. Great price so I jumped on them and added them to my INDOOR storage unit until our move in date of 7/15/18. 2nd TV just shit the bed in the middle of Deadpool 2. Just.......IDK.......completely lost all power to the TV. 1 MONTH OLD TV JUST.............DIES. Amazon should be ashamed of selling defective products at luring costs. It seems as if Amazon is in cahoots with Samsung. "Well sell your defective products, you recoup on the repair end" Great scheme you bunch of thieving billionaires. I was going to return TV #3. But Amazon only gives us a 30 day return window.

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DO NOT PURCHASE THIS. Dont fall for the low price like I did thinking that it was an amazing deal. I am currently entering tv number three with none of them working. Both of the tvs that were sent (including the replacement one) dont work. The audio and video keep cutting out constantly. This tv was the worst purchase I have ever made. Samsung refuses to admit there is a problem and told me to "just get a different tv". They have even increased the price of this product since I purchased it. I have now been going through tv hell for two weeks while practically getting laughed at by Samsung and Amazon who have told me that there is nothing they can do. I am sorry, they have told me that for more money I could purchase a tv that works. I dont normally place reviews on Amazon, but this was easily one of the worst purchases I have ever made. I still dont have a working tv. I have been given no solution from Samsung besides, and this is literaly what was said "buying a different tv" So I recommend that you take Samsungs own advice and simply buy a different tv. You will simply receive a bunch of TVs that dont work. I sincerely hope you take this advice and dont go through the hell I did. This purchase completely changed my opinion of Samsung and I will probably never purchase a tv from them again.

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