City: US, Turnpike
Great picture but audio feed output did not work after two days. Returned the product and they are sending another. More later
The TV itself is fine. Four months after we bought it the HDMI circuitry failed. Samsung warranty service is the worst Ive ever seen. The Samsung customer service number gave us a TV shop for service, but when we contacted them we found that we had to ship the TV from Florida to New Jersey to the service provider. After another call to Samsung, we were told there were three locations in Florida. Why couldnt they have told us that initially? We contacted the closest one and we were told that we needed a "service ticket number" from Samsung. It took another call to Samsung to get things straightened out. Why wouldnt Samsung have a checklist ready and tell the customer you need "these three things" and help us find the closest provider. In the end, we went to Royal Electronics in Port Orange, Florida. They were extraordinarily helpful and provided superb customer service. I dont know whether Id buy another Samsung product. One would hope it was an individual with poor performance at Samsung, and not Samsung policy to treat customers so poorly.
I just bought 2 new Samsung smart TVs, 28" and 32". Both have beautiful pictures, but clearly, Samsung has made every effort to save every tenth of a penny possible. The booklets for both TVs are identical with almost NO useful information. Theres a photo of the back panel that you cant really read, and which doesnt actually identify the ports. To get info about the TV you have to use the online manual, but of course you cant print from that or hold onto it. Also, the only audio channel out is Optical, which means I cannot plug in my headphones without buying a special cable and also a converter to RCA plugs. I dont know if another brand would have been any different; I guess I should have studied the specs more carefully. I just hope that neither TV bursts into flames like a Samsung cell phone.
| Sort by Price | Sort by Availability | Sort by CODE | Sort by Screen Size |
|---|---|---|---|
$8900
|
In stock
|
B073JP6WK4
|
Screen Size:
|
$12300
$17300
|
In stock
|
B073JP6WK5
|
Screen Size:
|
Our company makes delivery all over the country
We offer only those goods, in which quality we are sure
You have 30 days to test your purchase
